Tamara Vildosola --- 602-***-**** --- adx6d5@r.postjobfree.com

Professional Summary

Strives to increase knowledge and abilities to exceed expectations of management and corporate. Dedicated administrative professional. Excels in completing multiple tasks simultaneously, prioritizing, organizational training, and following through to achieve project goals and meet strict deadlines.

Skills

• Dependable, prompt, and professional individual

• Knowledgeable in most Property Management systems – Opera, Fosse, CI/TY, Nitevision, NAVIS, Delphi, and Meeting Matrix.

• Organized, accurate, and detailed oriented.

• Dedicated team player and individual contributor.

• Maintains a strong sense of pride and customer service.

• Exceptional communication skills.

Best Western Customer Experience

Representative

Medallia Coordinator May 2022 – Present

• Created Organizational line-of-sight for customer feedback to identify opportunity areas and analysis of the impact customer experience enhancements had across multiple brands ranging from economy to luxury.

• Developed voice-of-internal customer departmental surveys and reporting for cross- functional teams seeking improvement opportunities and feedback.

• Processed the email distribution list every Friday.

• Created property accounts.

• Provided system wide training on the vast information that Medallia provided for both the surveys received as well as Social Media reviews.

• Provided department tracking on various changes, enhancements, and communication with Medallia to ensure that items were completed and handled in a timely matter.

• Respond to Member emails through Kana.

• Trained new hire employees on the Medallia coordinator process.

• One on One call with members regarding Medallia.

• Verint Trained.

• Assisted and processed International Medallia requests.

• Taken multiple leadership courses to become a lead or a supervisor. TownePlace Suites

Sales Coordinator April 2021 – May 2022

• Trained front desk staff on all aspects of Reservations and Customer Service.

• Correspond directly with Group Contacts as well as inputting rooming lists, collecting payments, and invoicing.

• Manage social media sites for the hotel.

• Attended all meetings with Chamber and CVB’s.

• Process Group reservations

• Inbound and outbound calls for revenue purposes.

• Negotiated rates for contracted groups of 10 or more and LNRs.

• Lead prospecting calls in person and over the phone. Best Western Plus Thunderbird Suites

Sales Coordinator September 2015 – April 2019

• Trained new staff on reservations and customer service.

• Input Rooming lists, collecting payments, and invoicing.

• Loaded rates, inventory, special packaged into the PM system as well as other extranet 3rd party sites.

• Managed social media for the hotel.

• Worked closely with OTA managers and FITS.

• Attended all reservation meetings and group arrivals.

• Incoming and outbound calls.

• Negotiated rates for contracted groups of 10 or more. Chaparral Suites

Convention Services Manager January 2015 – June 2015

• Met with representatives of groups and organizations to discuss their meeting or special event.

• Met with higher ups of other departments in the hotel to coordinate any planned events.

• Monitor events and address unexpected problems as they arise to make sure that the function goes as planned.

• Sign contractual agreements.

• Responsible for organizing banquet or catering services.

• Handle all video and audio equipment and make any necessary changes to the configuration of the event space.

Chaparral Suites

Supervisor/Reservations Group Coordinator June 2012 – January 2015

• Trained new staff on reservations and customer service.

• Input Rooming lists, collecting payments, and invoicing.

• Loaded rates, inventory, special packaged into the PM system as well as other extranet 3rd party sites.

• Managed social media for the hotel.

• Worked closely with OTA managers and FITS.

• Attended all reservation meetings and group arrivals.

• Incoming and outbound calls.

• Negotiated rates for contracted groups of 10 or more. LaQuinta Inn & Suites

Customer Service September 2009 – May 2012

• Trained new staff on reservations and customer service.

• Greeted all guests and staff in courteous and professional manner every time.

• Checked guest in and out, made reservations.

• Night auditor

• Maintained the lobby to ensure a clean environment for guests and employees.

• Preformed end of the shift duties.

Contact this candidate