Roberta Frasca

HIGHLIGHTS OF QUALIFICATIONS

· Skilled in providing superior customer service in retail, food services, and medical office.

· Can be counted on to carry out responsibilities with minimal supervision.

· Strong data entry, typing and record keeping.

· Eager to learn and open to feedback.

· Work well with others.

EDUCATION

Lincoln Technical Institute, Somerville, MA

Graduated in 2007 certified Medical Assistant.

Completed 180-hour unpaid externship with Dr. Thacker OB/GYN Medford, MA.

New England Hair Academy, Malden, MA

Graduated in 1995 licensed Barber.

Completed four months of Barber/Stylist Program.

Somerville High School, Somerville, MA

Graduated in 1994 received a diploma.

EXPERIENCE

Super Stop and Shop, Somerville, MA transferred to Saugus, MA 09/7/2004 – present

Cashier/Bagger various hours/week

· Greeting customers with a smile.

· Reduce check out time.

· Resolve customer complaints in a professional manner ensuring customer satisfaction.

· Conduct inventory review.

· Stock work area as needed to guarantee successful service.

J.S.C Transportation, Waltham, MA 12/08/2011 – 07/12/2017

School Bus Driver 30-40 hours/week

· Transporting passengers from children to adults.

· Reliable transport of passengers along a designated route.

· Drive safely and watch the road.

· Being prepared for emergency situations.

· Maintaining the vehicle in good condition.

Lahey Clinic Medical Center, Burlington, MA 02/25/2008 – 11/04/2008

Patient Access Agent 40 hours/week

· Establish a rapport and orient patients through the registration process.

· Answer questions and problem solve to make certain the accuracy of patients’ accounts.

· Make sure there is an efficient flow of appointments and handle scheduling according to patients need.

City of Somerville, Somerville, MA 09/10/2005 – 11/16/2007

Food Service Department: Assistant Prep 30-40 hours/week

· Assisted in preparation of food stuffs for school lunches at different Somerville public schools

providing excellent customer service.

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