PROFESSIONAL SUMMARY: Seasoned professional with substantial experience in supervision and management of a team of production personnel with a strong focus on performance optimization, quality assurance and customer relations.

PROFESSIONAL SKILLS

●Various Data Base applications ●Recruitment ●Customer Relations ●Critical Thinking

●Performance Optimization ● Quality Assurance ●Leadership ● Safety Monitoring ●Staff Training

PROFESSIONAL EXPERIENCE

Maco Packaging/Quality Technician

Presently employed

Creation Technologies / Touchup Operator /PVA Silicone Operator/ Line Lead 2020 – 2023

Assisting team in following policies and procedures

Assisting with on time deliveries

Ensuring all operators finish trainings in a timely manner

Assisting operators throughout different operations to prepare assemblies for conformal coat and touchup inspection

Operated PVA Silicone spray machinery and touchup

Ensured operators practiced 6S

Currently invoking MES defect data to review daily with team and assign them to locate the defect and review (why it happened and how to prevent it in future)

Assessing team skills on an individual basis and tracking progress

Arc of Wayne / Key Industries, Production Manager 2018 – 2020

Supervised the production area and provided training and direction to production personnel.

Supervised sub-contract jobs which requires the acquisitions of specialized knowledge, i.e., quality control and hourly standards.

Followed the directions of the Operations Manager pertaining to the quality and quantity standards set forth by the customer and/or Key Industries.

Supplied the Operations Manager and Warehouse Assistant with accurate information pertaining to production activities.

Supervised the preparation of individuals' workstations to accommodate their needs and devise methods to enhance individual productivity.

Provided all clientele with a realistic work atmosphere and the modeling of positive vocational traits.

Ensured that the implementation of all participant goal plans through recommendations and collaborated with others in regards to possible changes.

Ensured that the accurate documentation for services provided to individuals is carried out.

Ensured that the accurate daily entries of subcontract and individuals' information is documented.

Provided necessary crisis intervention utilizing critical thinking and analytical skills.

Conducted time studies and semi-annual hourly wage determinations on all assigned individuals.

Interviewed and recommended the hiring, progressive discipline and termination of production personnel.

Completed Performance Appraisals on all assigned staff in a timely manner.

Verified all hours worked for assigned staff to include DSS and temporary workers, etc.

Attended all pertinent staff trainings, general meetings and case reviews.

Arc of Wayne / Key Industries, Community Case Manager 2017-2018

Assisted children and caretakers in identifying and accessing services which facilitate personal growth and development, while preparing them for a self-sufficient life.

Assessed participants for appropriate services. Provided services, made referrals and coordinated services i.e., money management, transportation, childcare, mentoring, tutoring, family support services.

Monitored all individual participant goal planning, progress and reporting requirements.

Maintained a positive and ongoing communication with staff from Wayne County Department of Social Services and Workforce Development.

Responsible for the completion of all necessary paperwork, referrals, monthly progress reports, evaluations, as well as advocating for the participant and their guardians.

Monitored and encouraged the positive attendance and grades of children/teens in school or training programs. Evaluating and entering data for PAMs.

Arc of Wayne / Key Industries, Intensive Case Manager 2016 - 2017

Reviewed participant referrals, documented and performed initial assessments of participants for appropriate employment or pre-employment services.

Developed with participants a Plan of Service that lead to achieving self-sufficiency.

Forwarded referrals to appropriate agencies that addressed participant's employment barriers and coordinated services for the participant with agencies, such as VESID, Workforce Development, WATS, etc.

Completed all documents and necessary paperwork; referrals, monthly progress reports, evaluations.

Acted as a liaison for participants with prospective employers and attended informational and in-service meetings as appropriate.

Arc of Wayne, Supervisor 2015-2017

Transported individuals with mental/physical/emotional challenges to various off-site locations and assisted them with achieving/maintaining quality and quantity of standards in the integrated contracted job sites.

Helped to instill realistic work ethics and stands in the workforce, as well as assisting in maintenance of their personal goals and achievements.

Responsible for the maintenance and proper documentation throughout the day on barriers or goals, and entering time sheets daily for the individuals.

Line setup, machine maintenance and repair

Self Employed, Stylist/Spa Technician 2005 - 2015

Performed services to enhance the clients experience and overall well-being in the treatment rooms, I.e., facials, body treatments, pedicures, manicures, waxing, haircuts and color.

Maintained integrity and privacy of customers and scheduling of clientele, handling retail sales, answering phones and maintaining a clean and safe environment.

Fingerlakes Construction, Scheduler 2001 - 2004

Responsible for the scheduling of projects for three separate offices based on resources of crews, finished materials, in progress projects and availability of machinery.

Responsible for the completion of crew packs for construction projects, data entry for sales orders, purchase orders and truss orders.

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