CURRICULUM VITAE

G. Venkata Ramana

E-mail: adx6bn@r.postjobfree.com

Mobile No: - +91-988-****-***

Career Objective:

Experience in IT Industry of 12 Years looking for a challenging opportunity with a globally respected organization that will provide me an opportunity to work on state-of-the-art technologies, in a professional work environment and allow me to contribute as a positive factor in the progress of the company.

Work Experience:

Organization

Designation

Duration

Invesco PVT LTD

Sr.Engineer(Engineer II)

Oct 2016 – till date

Genpact India

Lead Associate

Nov 2014 – Sep 2016

CSInfocomm Pvt Ltd

Sr. Executive– Telecom

Feb 2014 – Oct 2014

It Source India

Engineer - Telecom

Aug 2012 – Jan 2014

Tata BSS Ltd

Junior Engineer

Oct 2011 – Aug 2012

Appnomic PVT LTD

Engineer

Jan 2011 – Oct 2011

Technical Skills:

MS Teams

Media Gateways, Port Networks (G650, G450, G700 etc.)

Loggers (Nice, Qfiniti and Envision)

SBC

Skype and Avaya Communication Manager

Role: Senior Engineer

Work site: Invesco PVT LTD, Hyderabad

Perform troubleshooting on issues reported by users on Avaya, MS Teams and Skype.

Working as Client Support Administrator for MS Teams & Skype for Business.

Troubleshooting all day-to-day tickets for MS TEAMS & Skype user Clients before SLA.

Monitoring Server Health Daily Region Wise to ensure Healthy Services To client

Analyzing all the MS TEAM Call Quality Issues and troubleshooting as and when required.

Working with Microsoft Vendors for any Complex Issues.

Migrated User from Island mode to Skype and Teams Collaboration with Team Meetings

Enabled Team Meetings on Citrix and VDI Environment.

Troubleshooting User issue on MS Teams like Add-in, Recordings, Conference over virtual& local desktop and Mobile Applications

Administration of Membership permissions for Team’s channel-based Requirement.”

Assign policies to the Teams depends upon the user requirement.

Manage App Permissions Policies in Teams

Performing planned DR steps to failover services in an effective manner,

Perform scheduled server firmware and patch upgrades.

Server Vulnerability management

Exchange mailbox and skype profile creation for new users

Working knowledge on Call recording Solutions

Responsible for designing the call flow as per operations and client requirements.

Responsible for tracking of Inventory for all Voice related equipment's. Internal & External customer communication & coordination.

Responsible for Logistics support, Co-ordination with respective vendors, Log Generation, Internal & External customer communication & coordination.

Role: lead Associate (Genpact)

Work site: Armstrong World Industries, Hyderabad

Lead and Managed Team

Communicated and completed company goals and deadlines for the team

Kept management updated on team performance

Motivated the team members and access performance

Perform proactive maintenance and set up system monitoring, reducing equipment failure and incident response time. Spearhead voice HW/SW, maintenance, Co-ordination with respective vendors, Log Generation, firmware up gradation and patch management.

Analyse and develop standards, processes and future action plan to meet customer requirements and improve efficiency. Develop and manage pre-work documents before activities while reporting to higher management.

Design and program call routing plans, including first level call routing, redundancy and emergency re-routes for the systems and carrier routing plans.

Provide support for Incident management, Problem resolution and Change Management.

My lean idea has been implemented at Genpact, I removed so many unused extensions, unused boards to save many licenses in Avaya system

Personal Details:

Name : Venkata Ramana G

Date of Birth : 03rd July 1985

Passport : Z4200039

DECLARATION

I hereby declare that the information given is true to best of my knowledge.

Date:

Place: Hyderabad (VENKATA RAMANA G)

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