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Human Resources Customer Service

Location:
Fredericksburg, VA
Salary:
180,000
Posted:
July 08, 2023

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Resume:

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ANTHONY K. SHERALD

MHRM, SHRM-SCP

203-***-**** adx6bb@r.postjobfree.com Fredericksburg, VA 22407 https://www.linkedin.com/in/tony-sherald-shrm-scp-2148218b/ HUMAN RESOURCES PROFESSIONAL

Professional Summary

Dedicated, strategic, SHRM-Senior Certified Professional with over 28 years of combined Regional Asst. HR Director, Regional HRBP, Regional Talent Management and retail leadership experience. Strong record of growth and success including talent acquisition, associate engagement, accountability, AR investigations and meeting strategic business goals.

HR Regional Leader: Lead and support HR initiatives as a Regional Asst. HR Director, Regional Human Resources Business Partner and Talent Manager for HMSHost, Stop & Shop Supermarkets and Weis Markets. Lead over 6,500 associates in the Eastern US including the Mid-Atlantic. Increased human capital knowledge through training sessions, presentations and follow-up with in person visits. Achieve regional sales and profit goals by minimizing company risk and maximizing productivity. Improved associate engagement and reduced turnover by 30%.

Training & Mentoring: Oversee management and associate training content, implementation, and effectiveness, while coaching associates, reducing turnover, and reducing associate relations concerns.

Succession Planning & Talent Development: Increased associate bench by implementing a monthly bench review of associates tracking for next role in their career path. Developed roadmaps of training needed to prepare associates and engage management in their associate’s development. Core Competencies

• Strategic Planning & Execution • Team Building & Training • Coaching • Diversity & Inclusion • Regional Leadership • Associate Development • Market Trends • Succession Planning • Market Share • Executive Reporting • Stakeholder Collaboration • Interpersonal Communication • Division & Region Execution • Compliance • Investigations • Sourcing

• Staffing • Performance Management • Labor Relations Professional Experience

HMSHOST • REGIONAL ASST. HR DIRECTOR- (6/2021 – Present) Work with the HRD in leading HR strategy in Region of restaurants in 25 airports in 13 states in the Eastern US/Mid- Atlantic and South Region with 6,500 associates

HR Leadership: Support with the leadership of a team of 40 field HR Representatives. Oversee Hot Line calls, Sexual Harassment, Affirmative Action, and Fair Treatment complaints. Ensure that Workers’ Compensation/ Unemployment issues are resolved fairly and according to federal and state employment law guidelines and company policy.

Facilitates management level actions to include performance management reviews, promotions, progressive discipline and terminations. Assists as needed in branch HR operations (i.e., new store openings or closings)

Trusted Advisor: Partners with Senior Directors of Operations and Vice President of Operations to ensure that standards and initiatives are in place.

Partners with regional HR team to provide HR advice regarding grievances, assist with arbitrations, and participate in union contract negotiations.

Acts as a business partner to the Senior Directors of Operations, Vice President of Operations and the regional HR team to provide HR business expertise and perspective to support the development and execution of regional initiatives that are aligned with the Company’s goals.

Complex Investigation: Conducted complex investigations and presented case findings and recommendations for solution to VP of HR and VP of Operations.

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Compliance: Ensures required branch local HR policies, guidelines, and programs align with corporate objectives and corporate safety initiatives. Oversee all annual HR Audits and recommend action plans to correct deficiencies of assigned branches.

Talent Development/Training: Develops and advises on training, in conjunction with training team for business groups. Oversee the full-cycle talent management support. Provides performance planning and performance management support including Performance Improvement Plans.

Conducts performance evaluations for direct reports providing specific and detailed feedback on their leadership skills and the attainment of their respective goals and objectives. WEIS MARKETS • DISTRICT HUMAN RESOURCES TALENT MANAGER- (12/2019 – 6/2021) Led HR strategy in district of 18 stores in 3 states in the DC/MD/VA area with 1,800 associates.

Associate Development/Acquisition: Integral in the development of 21 internal promotions, 16 external management new hires, 45 associates on bench training for the next role in their career paths. Trained management teams and developed sustainable succession plans to engage associates and optimize their discretionary effort. LMS training completion percent increase from 82% to 98% in less than three months, which was number 1 in the organization.

Associate Retention: Increased training completion led to more knowledgeable associates who contributed to the company’s success. In turn this has led to a major reduction in turnover in the region. Maintained 42% turnover vs. 70% company average.

Trusted Advisor: Executive team, leadership and peers rely on my sound business advice to recommend the best solutions for the associate and the business. Decrease in associate relations concerns due to store leadership communicating and resolving issues by employing my recommendations.

Strategic Planning & Execution: Led COVID response efforts and was integral in developing the reporting strategy used within the organization.

Associate Relations Investigations: Led HR investigations for all associate concerns, including meeting with associates, taking statements and recommending the best course of action to the executive team.

Project Management: Worked with cross-functional team to develop and implement a centralized hiring/training model for the company. Piloted this process and successfully adjusted for the roll out to the entire company.

BJ’S WHOLESALE CLUB • CLUB DIRECTOR (8/2017 – 12/2019)

#2 in ID Sales increase vs LY in Region; Best-in-Class in Fresh Waste Reduction & First Club Certified as “Gold” in Region Directed 2 Senior Managers, 4 Assistant Club Managers and 6 Department Heads Led Retail Operations in Richmond, VA.

Improved Metrics on P&L: By leading merchandising and presentation strategies to attract and retain culturally diverse consumers. Managed club from customer’s lens and would seek feedback from consumers every day to determine if my team and I were meeting their expectations and adjust when needed. Supervised AM / PM Operations, Grocery, Dairy / Frozen Food, Front End, Floral, Meat, and General Management. Identified and educated employees in shrink reduction.

Problem Solving: Reinvigorated customer service, associate morale, inventory, and appearance within 60 days of tenure – revitalizing performance with high standards for accountability, control, motivation, and customer focus. Achieved strong KPI results with new cleaning, customer engagement, and merchandising strategies.

Community Engagement: Nurtured customer engagement with Adopt-a-School programs and events

(including Math Night) to assist students. Added products in school colors to match school events and further build rapport.

Associate Engagement: Inspired Senior Managers, Assistant Managers and Department Heads and employees to top performance, raising customer volume and satisfaction, while fostering a culture of achievement. Club was first to be “certified gold” by the Regional Director. 3

FOOD LION • GENERAL MANAGER (5/2011 – 8/2017)

P&L, Employee, Training, Cost Control, Inventory, & Customer Focus Led Retail Operations in King George, VA

Leadership: Led the store team to ensure store conditions and operations are aligned with company expectations.

Coaching: Actively coached, facilitated, delegated and empowered management to manage and be accountable for daily operations of their respective departments and model a teamwork approach.

Customer Focus: Effectively led associates to interact with and respond to the needs of customers. Manage all operational and personnel issues. Provide strong, positive, and pro-active leadership to store team while providing direction, feedback, and holding them accountable for performance and results.

Compliance: Ensured full compliance with local, state and federal laws. Responsible for people development, Diversity, and Labor Relations.

Results Driven: Drove results of the company’s Customer/Legendary Service, profitability, merchandising, sales, payroll, productivity, community relations, administration of strategic business planning, safety and sanitation.

WALMART • GENERAL MANAGER (8/2007 – 5/2011)

P&L, Operations Performance, Associate Development, Sales, Training, & Profit Oversight Led Supercenter Retail Operations of 450 associates in Dumfries, VA.

Leadership: Led store team of 4 Co-Managers, 9 Assistant Store Manager, 5 Zone Managers and 17 Department Managers to work as a team to ensure all facets metrics were met or exceeded including plan-o- grams, seasonal changeovers, signing, price integrity, merchandising and customer service metrics.

Associate Engagement: Actively engaged associates while driving company business models and preserving Wal-Mart’s unique culture.

Results Driven: Driving company operational guidelines to maximize the facilities’ sales and profit results. Driving Inventory results by ensuring that proper loss prevention procedures are adhered to through daily/weekly meetings and review of best practices.

Associate Development: Developing internal candidates to increase the company’s bench strength while preparing associates for growth opportunities within the organization.

Mentoring: Mentoring up to three associates within the organization preparing them for their next positions to continue the growth and longevity of the organization. STOP & SHOP SUPERMARKETS • REGIONAL HR BUSINESS PARTNER (6/2001– 8/2007) Talent Acquisition, Associate Development, Training, & Performance Management Trusted Advisor for Region of 48 Stores in NY, CT, RI- 4,100 Total Associates. Managed 96 Direct Report Salaried Managers

Leadership: Led all HR functions for 48 retail stores consisting of approximately 120 exempt associates and 4,000 non-exempt associates; including management development, training, labor relations and advising and counseling management on company HR policies and procedures. Led all investigations to close all associate relations cases. Met with Union Business Agents to resolve first step, second step and third step grievances.

Results Driven: Achieve regional sales and profit goals by minimizing company risk and maximizing productivity. Reduced turnover by 20% in the first 2 months and steadily improved this result year over year.

Strategic Planning: Actively monitor/analyze company metrics and data in effort to identify trends and/or recommend proactive solutions. Identify opportunities and collaborate with business partners to drive continuous improvement.

Trusted Advisor: Provide objective, quality guidance and oversight on associate relations issues. Complete all AR investigations for stores, meeting with union business agents and conducting both first and second step grievance meetings and making decisions on best course of action.

Talent Management: Develop and manage strategic plans related to recruiting, retention, performance management and associate growth.

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Performance: Manage, guide and influence all aspects of performance management and development to ensure consistency.

Education

MA in Human Resources Management expected 11/2023

Claremont Lincoln University

BS in Business Administration with Minor in Human Resources Management 12/2017 Purdue University Global

summa cum laude

Certifications

SHRM- Senior Certified Professional- Exp. 9/2028

George Mason University -Essentials for Human Resource Management Certificate Cornell University- HR Business Leadership Program Dale Carnegie Public Speaking Course, Highest Award for Achievement



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