DEVONTE MCFADDEN

Fayetteville, NC

910-***-**** adx6ao@r.postjobfree.com

https://www.linkedin.com/in/devonte-mcfadden-7b1a3a148/ PROFESSIONAL SUMMARY

IT Professional and Army veteran with a secret security clearance and more than ten years of proven experience in customer service and technical operations support. Familiar with a broad range of systems support, threats analysis, and network operations. Possess extensive knowledge in property and account management, and IT security. Career supported by CompTIA Security+, Certified Ethical Hacker, and Splunk Core User certifications.

• Troubleshooting

• Project Management

• Data Analysis

• Repairs and Installations

• Training and Development

• Policy Implementation

• WAN / LAN

• Technical Communication

• Microsoft Operating Systems

PROFESSIONAL EXPERIENCE

L3Harris Fayetteville, NC 1/2023 – Present

Field Service Technician

Installed, operated, maintained, repaired, and modified equipment. Performed a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and field locations.

• Troubleshot and performed diagnostic test of equipment malfunctions; installed, upgraded, and removed products ensuring coordinative engineering field change.

• Installed, updated, and repaired customer equipment and software; maintained effective customer communications and relations.

• Communicated with contacts typically within and outside the department on matters that involve obtaining and providing information requiring explanation or interpretation to understand and reach agreement. Kairos Inc Fayetteville, NC 12/2020 – 12/2022

Deployed Electronics Field Technician

Provided maintenance and support for Special Operations Command (SOCOM) platform contracts. Conducted field and shop technical labor, including design, testing, installation, maintenance, troubleshooting, repair, modification, evaluation, and integration of Special Operations communications and combat equipment and systems.

• Provided 24/7 telephone support to customers to locate, identify, diagnose, and repair malfunctions in mission-essential equipment required for SOCOM operations.

• Wrote and revised technical reports and manuals, developed and revised charts, graphs, and schematics to describe and illustrate system operating characteristics.

• Identified requirements, recorded quantity and type of materials received, distributed, and arranged transportation of parts equipment and materials.

• Provided technical support for communications and electronics equipment, systems, subsystems, and ancillaries in fixed and mobile communications platforms for the Department of Defense (DoD), Special Operations Forces (SOF), and other government agencies.

• Operated and repaired Additive Manufacturing (3D printing) machines in support of SOF missions. AC First Afghanistan 10/2018 – 10/2019

Communication Electronics Technician II

Provided direct and general support level maintenance, installation, and repair on multiple communications and electronics systems. Worked on receivers, transmitters, and transceivers using electronic test equipment to locate, stabilize, and fix faults by adjusting, aligning, repairing, and replacing defective components.

• Installed and troubleshot various systems, including Driver’s Vision Enhancers, Intercommunications Systems, and Blue Force Tracker (BFT) systems.

DEVONTE MCFADDEN, PAGE TWO

• Repaired and serviced night vision and communication security (COMSEC) devices to save thousands of dollars in replacement costs.

• Managed numerous communications and electronics systems and completed more than two dozen work orders.

• Conducted bench tests to verify operational integrity and proper function before inspections by Technical Inspector and the Quality Control Inspectors.

• Conducted modifications, repairs, installations, and terminations of varying communication lines, associated wiring, power circuits, SATCOM, UHF, MF, HF, and VHF cables, including communication shelters and antenna groups.

• Ensured proper maintenance and record-keeping for tools and verified Test, Measurement, and Diagnostic Equipment (TMDE) were up to date.

United States Army Various Locations 9/2013 – 4/2017 Radio and Communication Security Repair Technician

• Demonstrated expertise in maintaining and repairing radio receivers, transmitters, COMSEC equipment, Controlled Cryptographic (CCI) items.

• Utilized test, measurement, and diagnostic equipment to determine the cause and location of malfunctions, faults, and required maintenance category.

• Repaired systems, equipment, and subassemblies by skillfully adjusting, aligning, repairing, and replacing defective components, cryptographic items, or line replaceable units.

• Conducted bench equipment tests to verify the operability of repaired equipment and ensure that emission security standards were met. Evacuated damaged equipment and components to higher-level repair activities.

• Sustained accountability for $2M worth of equipment; completed 400 technical inspections and 300 repairs.

• Serviced a large volume of communication equipment and night vision devices with meticulous attention to detail and accuracy.

• Maintained a perfect record in managing $500K worth of equipment as the organization's Communication Security Custodian, with no losses or discrepancies over a four-year period.

• Monitored the usage of radios and Blue Force Trackers in two organizations to ensure compliance with regulations and protocols.

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: VMware, Adobe Acrobat, Microsoft office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built in) Various applications

Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory Hardware: iMac, MacBook pro, MacBook air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing EDUCATION AND CERTIFICATIONS

DevOps Pathway Intellectual Point March 2023

Obtained: CompTIA Security+ • Certified Ethical Hacker • Splunk Core User

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