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Tracey N. Smith, BAS, MHS Spokane, WA 99223 • 509-***-****

adx69r@r.postjobfree.com • LinkedIn

Qualification Profile

Customer Onboarding Client Success Recruitment Sales Performance Management Customer-centric professional with successful track record of planning and initiating new procedures and customer retention campaigns to attain desired sales objectives. Recognized for enhancing customer support through development and deployment of new technology and training programs. Skilled in establishing high-performing teams and collaborating cross-functionally to roll out business initiatives, optimize workflow efficiency, and decrease operating costs. Expert in coordinating with training managers to devise and execute training programs for new hires and experienced employees. Outstanding interpersonal and communication skills with proven ability to build strong working relations at all levels. Technical Proficiency: Maxhire, Bullhorn, Phoenix, PeopleSoft, Microsoft Office Suite. Areas of Expertise

• Client Satisfaction & Retention

• Staff Training & Development

• Business Development

• Strategic Planning & Implementation

• Process Improvement

• Compliance/Audit

• Client Relationship Building

• Talent Management

• Market Research & Analysis

Career Experience

Frank Recruitment Group, Spokane, WA 2020 – Present Associate Vice President, Contractor Success Division Manage and onboard new placements for Tech, Salesforce, AWS, Microsoft/Azure, and NetSuite for Corp to Corp and W2 contractors. Build an effective communication network between various departments, such as sales, administration, vendor partners, and clients to ensure seamless onboarding process and adherence to contractual terms. Provide direct support to clients regarding all financial matters, including sales tax, credits, rebilling, client invoices collection/review, and timesheet approvals. Monitor and examine vendor partner processes for W2/FLSA compliance, negotiate new client terms of business, perform and review credit reports, and initiate background checks. Identify and address taxation issues of clients and contract placements in US and Canada.

● Supported multi-million-dollar global information technology recruiting firm in achieving set objectives by evaluating client processes and finalizing contractual terms.

● Maintained exempt/non-exempt definitions and developed job descriptions as per FLSA standards.

● Drove client development and process improvement initiatives in coordination with senior leadership.

● Oversaw onboarding of over 100 monthly new contract placements across six different brands to drive business progress.

● Increased overall contractor retention rate from 27% to 84% within six months by devising robust corporate processes for new contractor placements and direct client and contractor engagement.

● Trained new team members and sales personnel on industry best practices to yield desired outcomes.

● Produced and converted job leads into contract placements. OEI (Outreach Educators International), Spokane, WA 2020 – 2021 Community Outreach Educator and Event Planner

Performed various activities, including providing in-home equipment installation services, presenting at local assisted living facilities, and producing OEI quarterly promotional printed materials. Liaised and worked closely with healthcare providers, audiologists, veteran service offices, and hearing instrument specialists to deliver services to patients with hearing loss and needing captioning telephone services.

● Increased product awareness by promoting CapTel telephone-free equipment and services to hearing impaired. Johnson Search Group, Spokane, WA 2015 – 2019

Healthcare Division Recruiter and Manager

Spearheaded national recruiting division to acquire and place top talent into client healthcare organizations in perm, contract, interim, and project employment opportunities. Supported hospitals and healthcare organizations nationally by negotiating terms, cold calling, growing account portfolios, evaluating technology aspects, generating new business, and performing cost analysis. Met staffing needs for clients by hiring and recruiting new team members and organizing effective technical/sales training sessions for Healthcare, Banking, and Mining teams. Highlighted problematic areas and recommended changes to improve processes.

Tracey N. Smith, BAS, MHS Page 2

● Participated in and presented to rural health conferences in Eastern Washington.

● Analyzed client HR processes and estimated cost of vacancies while focusing on community and critical access hospitals in multi-state regions across United States.

● Achieved and exceeded annual sales goals.

● Developed comprehensive marketing initiatives including social media and video production. Corban Design, Boise, ID/Spokane, WA 2014 – 2020

General Manager

Used MS Word to prepare training materials and MS PowerPoint to design detailed sales presentations. Formulated and executed effective business plans, including extracting data into charts and creating financial analysis ROI proposals, using Adobe Photoshop, InDesign, Illustrator, and Excel. Built strong working relationships with local non-profit organizations, including Make-A-Wish and Boise Rescue Mission, Idaho Stampede, and Idaho Ballet. Managed all aspects of new staff recruitment while conducting personality profile assessments. Maintained records of client history, payment plans, and collections by using QuickBooks, MS Excel, and MS Access. Leveraged strong leadership and staff administration to expedite project completion time by 45%, resulting in increased profitability.

● Boise Online Mall and Web Hosting: Led end-to-end management of events, including overseeing direct selling of social media and website development, arranging staff, and designing event material.

● Health and Welfare Idaho Sound Beginnings Program: Partnered with 31 Idaho State hospitals resulting in an increase of hearing screening data collection by 75%. Fulfilled federal grant submittal requirements through excessive extensive use of PeopleSoft for department PCard verification and data entry in Excel. Created and delivered presentations by using Microsoft Visio and the EHDI Data Management System.

● Treasure Valley Community Television: Produced cooking shows for free community television Channel 12. Illustrated chef’s talents in cuisine and wines by nurturing excellent relationships with local restaurants. Additional Experience: Idaho State DECA Officer and Officer Coordinator at Idaho Professional Technical Education Education

Master’s Degree Health Science Boise State University Boise, ID Bachelor’s Degree Marketing & Communication Boise State University Boise, ID Certifications

AWS Training and Certification AWS Partner: Cloud Economics Accreditation, 2022 Food Service Certified Idaho State, 2005 to 2015 Honors & Awards

CSU Team Recognition for Excellence FRG, 2021 & 2022 American Hotel & Lodging Association Scholarship, 2011-12 1st Place DECA International Award for Entrepreneurship, 2010 Margie Van Vooren Faculty Nominated Leadership Scholarship, 2010-2011 1st Place BPA International Award Winner Interview Skills, 2008 1st Place State Award Winner Payroll Accounting - Business Professionals of America, 2008 Volunteer Experience

iCARE Founding Member to establish best practices for Nursing Homes in Idaho FAFSA Applications for Inmates 2010-2014

Make-A-Wish Foundation 2013-2014

DECA Judge 2008-2013

Boise State University Conduct Review Board Member 2009-2014 Including Annual Title IX Training Boise State University Graduate Council 2012-2014

Collegiate DECA Elected National Officer 2010-2011

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