Customer Service Sales Team
Resume:
Artgwyn Hooks (Artie)
adx69b@r.postjobfree.com, Redford Township Michigan 48240
Professional Summary:
Capable, Dependable, Enthusiastic, Experienced, Personable I am a true customer service oriented person, Quick learner. I have worked many systems from the customer side. Following the order process beginning to the end.
Organized and focused on job time frames, multitasking is a talent I have.
Qualified customer service with over15 years in fast-paced customer service environments.
Personable and professional under pressure.
Motivated with or without team-based environment.
Patient and empathetic with extensive background in conflict resolution and customer care.
Skills:
Creative problem solver
Customer Oriented
Exceptional communication skills
Organized
MS Windows proficient
Multi-tasker
Quick learner
Strong client relations
Shipping and receiving professional
International sales support
Multi-line phone talent interests
Volunteer:
Cappcino Soup Kitchen Once a month weekend, Detroit, MI; October 1982 - Present
Children Hosp-Michigan Reading program, Detroit, MI; February 2001 - November 2008
Work History:
HandyPro. International Jan 2022 to Present
Customer Service Rep
Customer service with interaction via phones, E-mails, craftsmens and management team.
Scheduling & Dispatching jobs in the ZOP ( Zrust Operation Programs ), Web lead email communication similar to Salesforce, 50-75 calls per customer rep a day,
Radiant Contract Services May 2021 to Dec 2021
Customer Service Rep (Remote 8mos/remote)
Portage and Farmington, MI
Customer service with a primary link for a (8) month contracted customer working for Customer Service department, sales team,
Ensure orderly flow of orders, releases etc. received via multiply systems
In & Out bound preparation of Bill of Ladings,Custom Invoices, Packing list.
Review daily release via Salesforce and SAP system, E-mail, ASN, etc.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing product information
Unidine Inc Jan 2020 to Apr 2021
Liaison Services for (CSR) Rose Senior Living
Novi. MI 4837
Interface with residents of Rose Senior Living to prepare plans for Unidine and Ascension.
Dealing with all units IL, AL and MC for prepared menus, groceries and scheduling.
Ultimate Staffing Services September to Oct 2019
Customer Service Specialist for SAP
6 week project to clear Purchase Order Box
Requested by former employer*Durez (SBHPP), Novi, MI 48377
Employee had emergency and I was ask to fill in.
Clear backlog in customer e-mail file
Communicate any issues,special request and review PO's for correct information.
Inbound and outbound calls avg 40 a day.
March to June 2019
Venteon Harvard Solution Employment Agency, Troy MI
Customer service Specialist for SAP ordering system (12 to 16 week specialist assignment)
Clearing the OEM box- which consist of PO's, warranty follow-up requirements and general request info.
Ensutre orderly flow of orders, releases etc. received via multiple customer systems( SAP,AS400,Oracle,DDL Co in sit and customer websites)
Oct 2018 to Feb 2019
(Knee Surgery)
IND CONTRACT SERVICES, Livonia, MI Jan – Oct 2018
Customer service with a primary link for a (8) month contracted customer working for Customer Service department, sales team, and production distribution department (shipping receiving).
After hours International customer order Thursday, Friday and Saturday only*30 hours a week.
Ensure orderly flow of orders, releases etc. received via multiply systems I am also responsible for preparing packages for shipment to International customers
In & Out bound International shipments preparation of Bill of Ladings, Certificates of Origin, Commercial/Custom Invoices, Packing list.
Review daily release via DDL systems, E-mail, ASN, SAP etc.
Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing product information
AEROTEK Employment Agency, Southfield, MI (CSR Specialist) Aug 2017 – Dec 2017
Customer service with a primary link for a (5) month contracted customer (Dipsol) working for Customer Service department, sales team, and production distribution department (shipping receiving).
Ensure orderly flow of orders, releases etc. received via multiply systems I am also responsible for preparing packages for shipment to USA & International customers
In & Out bound International shipments preparation of Bill of Ladings, Certificates of Origin, Commercial/Custom Invoices, Packing list.
Conduct daily workloads pertaining to customer releases under Chem Pax and Excel systems. Input releases into the daily/weekly ordering schedules.
Review daily release via DDL systems, E-mail, ASN, SAP etc.
Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing product information
GREAT STAFF SOLUTIONS, Wixom, MI (CSR Specialist) Jun 2016 – Aug 2017
Customer service with a primary link for a (1) year contracted customer (Kyocera) working for varied departments (sales team, technical quality service, and production distribution department (shipping receiving).
Ensure orderly flow of orders, releases etc. received via multiply systems I am also responsible for preparing packages for shipment to International customers
In & Out bound International shipments preparation of Bill of Ladings, Certificates of Origin, Commercial/Custom Invoices, Packing list.
Conduct daily workloads pertaining to customer releases under SAP, Excel systems. Input releases into the daily/weekly ordering schedules.
Review daily release via DDL/COVISINT, I-SUPPLY, E-MAILS, ASN/ISN, EDI, ELEMICA, SAP etc.
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
DUREZ, INC (SBHPP), Novi, MI (CSR Specialist Coordinator) Nov 2011 - Apr 2016
Customer service with a primary linkas liaison for Durez and key customer contact for varied departments (sales team, technical quality service, and production distribution department (shipping receiving).
Ensure orderly flow of orders, releases etc. received via multiply systems I am also responsible for preparing packages for shipment to International customers
In & Out bound International shipments preparation of Bill of Ladings, Certificates of Origin, Commercial/Custom Invoices, Packing list.
Conduct daily production meeting\'s pertaining to customer requirements, which were compiled from customer releases under Excel systems. Input releases into the daily/weekly production schedules.
Review daily release via SMART, DDL/COVISINT, I-SUPPLY, E-MAILS, ASN/ISN, EDI, ELEMICA, SAP etc.
Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
Earned management trust by serving as key account specialist.
Kelly Services, Detroit, MI Aug 2011 - Nov 2011
Assigned to(Material Follower/ Penske-Ford Wayne Assembly Plant)
Customer service with a primary link between customers and (Penske Ensure) orderly flow of materials as orders are received via EDI.
Logistic statues for In &Out Bound International Shipments. Maintain and double check process flow.
Review daily release via, DDL, I-SUPPLY, E-MAILS, ASN/ISN etc.
Input JIT releases into the daily/weekly schedules.
Answered an average of50 calls per day by addressing customer inquiries, solving problems and providing updated information.
DCT, INC (Coat-IT, Diversitak), Detroit, MI (Production Control / CSR Specialist) Oct 2001 - Jun 2011
Customer service liaison for company-First step contact.
Key contact for Sales team, Quality/ Technical and Production.
Logistic coordinator for In & Out bound shipments (International), arrange carriers.
Ensure orderly flow of orders, requirements for customer demand.
Input orders, changes, updates, releases for production schedules.
Preparation of paperwork, shipping documents needed*Bill of Lading, C of A, Commercial Custom Invoices.
Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing product information.
Assistant Office Mgr. greeted customers, setting up meetings for customer wanted or needed.
Communicated with vendors regarding back order availability, future inventory and special orders.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education:
Mumford High School, Detroit, MI; May 1978
High School Diploma; GPA: 3.4
oCoursework in Basic / College Prep
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