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Medical Assistant Customer Service

Location:
Marietta, GA
Salary:
55,000
Posted:
July 09, 2023

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Resume:

SHAMMIKA K. HARRIS

Marietta, GA ***** 516-***-**** adx66r@r.postjobfree.com

PROFESSIONAL SUMMARY

Effective, hands-on, exceptional customer service skills and results driven with the ability to function appropriately under stressful conditions. Reliable, honest, productive individual looking to apply and challenge my skills.

SKILLS

Clinical Skills:

Monitoring vital signs, charting, exam methods,

electrocardiograms, storage of biomedical waste,

and CPR (certified through BLS)

Lab Procedures:

Microscope usage, collecting specimens, smear

procedures, occult blood test, glucose test,

venipuncture, and urinalysis

Administrative Duties and Health Insurance

Processing

Computer usage, coding, patient scheduling,

and claims processing

Medical Terminology, Anatomy and

Physiology Proficient in all Microsoft Word

programs and Experienced in Epic,

Eclinicalworks and Greenway EMR

WORK HISTORY

Lead Medical Assistant, 02/2023 - Present

Advanced Urology - Marietta, GA

Experienced in E clinical software

Surgery scheduling

Hospital scheduling

Ensuring that medical charting are complete

Leading 6 medical assistant to ensure that the day runs effective and smoothly Assist providers during medical procedures and telehealth Billing and coding

Disturbing medication as necessary

Prescription refills

Lead Medical Assistant, 10/2021 - 01/2023

Laureate Medical Group – Atlanta, GA

Precepted newly hired medical assistants to train each on office procedures and important tasks. Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits. Monitored office procedures to correct problems and implement proactive improvements for better patient flow.

Met operational targets consistently by effectively handling administrative and clinical needs. Ensures medical exam rooms adherence to cleaning protocols Performing CT scans

Ensure daily efficient clinic operations

Updating medical history

Assists the Clinical Director and Physicians in daily clinical operations Lead Medical Assistant, 08/2018 - 10/2021

NW ENT and Allergy Center

Experienced in Epic systems

Administration of allergy shots

Provide patient information, address concerns and assist in problems resolution Perform periodic clinic inventory for restocking

Schedule appointments and procedures

Ensures medical exam rooms adherence to cleaning protocols Removed sutures

Drain removal, neck

Medical Assistant, 05/2017 - 08/2018

Georgetown Pediatrics

Performed phone triages to ensure appropriate timely access to services Registered and scheduled clients via EMR system

Interviewed patients obtained medical information and assessed vital signs Obtained labs, urinalyses, finger sticks, bilirubin and stool specimens

Ensured medical exam rooms adhered to cleaning protocols Prepared medications as directed by physicians

Administered vaccination screenings as directed

Performed nebulizer treatments as directed

Medical Assistant, 03/2015 - 03/2017

Mds4kidz Pediatric Group

Experienced in use of EMR systems

Experienced in obtaining urinalysis, venipuncture, finger sticks, stool and bilirubin specimens Ensured examination rooms cleanliness according to protocols Prepared medication as directed by the physicians

EDUCATION

Medical Assistant Program: Medical Assisting, 01/2016 Sanford-Brown Institute - Garden City - Garden City, NY GPA: 4.0

High School Diploma : 06/2013

Hempstead High School - Hempstead,

NY



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