Arabella M. Thomas

adx66d@r.postjobfree.com Cell 323-***-**** Winchester, CA 92596

SUMMARY

Human Resources professional with over 13 years of professional experience in leadership and management. Strong background in regional level support, culturally diverse workforce implementing and developing tools and strategies for retention, employee and leadership development, and incentive programs. Fluent in English and Spanish.

CORE PROFESSIONAL STRENGTHS

Human Resources Management

State / federal employment law / unemployment / compensation / policy interpretation / safety and health / benefits administration / HRIS / performance management / workplace investigations

Training and Development

Instructional systems design / training facilitation / organizational development / quality improvement

HRIS

KRONOS, Citadel, eSelfServe, and PeopleSoft time attendance systems

APS Payroll, Pay-Net Payroll

Employee Retention

Workforce surveys / case studies / development and implementation of retention programs / stay interviews / quarterly employee satisfaction surveys

PROFESSIONAL ACHIEVEMENTS

Successfully established and facilitated employee training and leadership development training, including performance management and psychological safety. This led to improved employee-manager relationship based on Fiscal Year 2021-2022 Stay Interviews.

Developed a leadership team subcommittee to review quarterly employee satisfactions surveys and exit interviews to gather data/ employee feedback. This data was then used to guide updates and improvements, such as in the recruitment process, employee recognition, and continued development and training of leaders.

Streamlined the recruiting process as well as expanded sourcing and community relations.

Currently taking initiative in working on a Diversity, Equity, and Inclusion program consisting of data gathering and analysis to determine need for change/ updates.

EDUCATION AND TRAINING

Certificate of Completion, Human Resources Professional

California State University, San Marcos

Master of Arts, Psychology

Phillips Graduate Institute, Encino, CA

Bachelor of Arts, Psychology

California State University, Los Angeles, CA

EXPERIENCE

Pauma Band of Luiseño Indians, Pauma Valley, CA, Feb. 2021 to present

Human Resources Manager

Established a recruiting, testing, and interviewing program, including assistance in writing comprehensive interview questions, counseling managers on candidate selection, and conducting and analyzing exit interviews. Expanded sourcing and community relations, leading to invitations to participate in job fairs and other employment events.

Ongoing training and development programs for employees and management staff. Turnover rates decreased from 25.25% in Fiscal Year 2020-2021 to 17.44% in Fiscal Year 2021-2022.

Administrated all group insurance plans and leaves of absence, including FMLA and USERRA.

Petitioned for and was awarded a seat in the tribe’s Policy Committee to make cover-to cover updates on the employee manual (last update was in 2017) and update current policies and procedures. Any updates and new policies were then presented to Tribal Council for review and approval.

Reduced payroll costs by providing the management team overtime reports and leading plan development to eliminate unnecessary overtime.

Backup Executive Assistant to the Tribal Council, who are responsible for governance (they are state managers for their sovereign nation). Assisted with travel arrangements, meeting minutes, obtaining bids for new equipment, organized petitions from tribal members, prepared ballots for elections, and scheduling, including when they represent their sovereign nation in Washington DC.

Acted as Event Coordinator, planning events for employees such as holiday events, staff appreciation events, and health and wellness events. Assisted with planning and organizing tribal events for the tribe’s citizens, including Earth Day, Night Out Event (a collaboration with Police and Fire Departments), and many other events throughout the year.

County of Riverside, June 2020 to Feb. 2021

Human Resources Extern (Temporary Position)

Oversaw human resource records and worked with department managers to keep employee mandated training up to date.

Trained, advised and reviewed work of employees performing clerical Human Resources functions.

Researched and informed employees about HR policies and procedures and benefit information.

Assisted employees in comparing benefit options.

Assisted with facilitating the Interactive Process by reviewing Job Analysis worksheets and interviewing employees.

Prepared correspondence for employees who were to undergo an HR investigation. Reviewed HR investigation reports.

Behavioral Health Services Supervisor (Temporary Position)

Planned, assigned, directed, supervised, and coordinated the work of multidisciplinary staff who provide behavioral health treatment.

Completed Performance Evaluations and made recommendations about continued employment.

Designed and developed programs and strategies that demonstrate positive outcomes for the mature adult population.

Facilitated conflict resolution meetings with employees.

Victor Community Support Services • Perris, CA Nov. 2011 to April 2020

Quality Assurance Specialist, April 2019 to April 2020

Developed and facilitated agency wide trainings traveling to multiple sites across California to provide training on performance management, disciplinary process, performance improvement plans, and the disciplinary process.

Developed and facilitated agency-wide training on psychological safety to enhance employee engagement, foster innovative ideas, and improve collaboration.

Maintained and oversaw all aspects of the corresponding federal regulations; maintain and oversee the provision of the Agency Compliance Plan and all related rules/ policies to ensure compliance with all federal and state regulations.

Maintained and oversaw the provision of agency HIPAA manual including HIPAA policies and procedures and ensure all federal and state privacy regulations are met.

Conducted employee record audits, chart audits, and privacy audits and compiling formal and informal reports.

Collaborated with the management team to update company policies and performance appraisals.

CQI Supervisor, Jan. 2016 to April 2019

Supervised student interns and facilitated group supervision of unlicensed clinicians.

Ensured quality documentation per California medi-cal standards.

Ongoing training staff in a variety of topics including privacy standards, federal regulations, organizing and creating training material, and presenting on a variety of topics.

New hire screening, interviewing, onboarding, and training.

Facilitated conflict resolution meetings with employees.

Planned employee holiday events and health and wellness activities.

Clinician, Nov. 2010 to Dec. 2015

Provided individual and family therapy to children ages 7-18.

Assessed new and current clients for multiple DSM V diagnoses using clinical interviewing and other assessment methods.

Assisted with ongoing staff development and education by facilitating training on various clinical topics.

Trained new clinicians on the medi-cal documentation expectations and treatment methods.

PROFESSIONAL MEMBERSHIP

Professionals in Human Resources Association (PIHRA), expires 04/19/2024

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