VICTORIA NORTON

**** **** ***** **. ***. **** Wichita, KS 67207 316-***-**** adx65f@r.postjobfree.com Dynamic, patient-focused Customer Service Professional with years of diversified career experience including years excelling in healthcare roles. Driven to succeed, both independently and in team settings with the hope of securing a Flight Attendant role that calls on transferable skills. Respond with a levelheaded demeanor to stay calm and efficient even under pressure in stressful environments. Determined with a strong work ethic and positive demeanor.

CORE COMPETENCIES

Leadership, Cross-Functional Teamwork, Client Relations, Process Improvement, Organization, Communication, Interpersonal Skills, Crisis Response, Conflict Resolution, Transport, Critical Thinking, Problem Solving EXPERIENCE

Private Client Home Health Caregiver (April 2016 to June 2021)

• Facilitated a wide variety of activities of daily living (ADLs) to enhance this elderly patient’s quality of life

• Helped patient with ambulation, assessing fluid intake and output levels meticulously

• Gained expertise in working with the patient’s many medical conditions including Parkinson's, dementia, diabetes, cancer, Alzheimer's and Paget's Disease

Wesley Medical Center Surgery Liaison, Pre/Post-Op Technician, Transporter (September 2015 to January 2016)

• Functioned as a foremost intermediary between patients’ family members and surgeons

• Provided a first-class patient experience by empathetically and swiftly addressing family members’ concerns

• Efficiently transported patients to and from various departments with care and timeliness

• Tracked patients’ temperature, pulse and blood pressure; in addition, retracted throat cultures and prepared each for lab submission per infection control best practices Grant McMullen Supervisor (June 2011 to August 2015)

• Guided the development of appropriate social skills for the patient and offered ADL assistance inclusive of medication administration, clothing selection, hygiene tasks and dietary preparations/restrictions

• Offered the patient a safe environment where the desire to self-harm was greatly reduced, assessing concerns caused by the patient’s developmental and emotional concerns Sandy Harvey Home Health Aide (February 2011 to June 2015)

• Assisted with this patient’s ADLs in an effort to maintain or improve overall quality of life

• Studied fluid intake and output levels, as well as offered ambulation assistance

• Tended to the patient’s many medical conditions including Parkinson's, dementia, diabetes, cancer, Alzheimer's and Paget's Disease

Noell Shaw Salon & Spa Administrative Office Manager (April 2008 to July 2011)

• Integral to leading Payroll Management Team staff including hiring, training and supervisory duties

• Coordinated workshops to discuss new techniques and procedures with staff at all levels

• Created new and improved performance evaluation processes that led directly to staff improvements

• Organized a comprehensive appointment schedule and responded to client concerns promptly and thoroughly

VICTORIA NORTON

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Noell Shaw Salon & Spa Continued

• Spearheaded promotional campaign efforts to increase community awareness of the Salon’s offerings

• Skillfully controlled inventory, replenishing stock as needed Rita Shaw Private Duty Nurse (August 2007 to April 2008)

• Catered comprehensively to patients’ physical, emotional and developmental patient needs

• Administered patients’ prescribed medications, ensured safe transfers, completed lifts carefully and caringly positioned patients in beds, wheelchairs and the like

• Examined and reported on patients’ skin breakdowns, helping them thrive across ADLs such as bathing, oral hygiene, hair care and shaving; helped with housekeeping and food preparation as well including making enticing yet nutritious meals and snacks

Wesley Medical Center Ambulatory Care Technician (November 2005 to August 2008)

• Prepared patients for surgery and provided them with after-care with RN supervision; tracked vital signs, provided EKGs, performed blood draws, fitted TED hoses and discussed other sequential compression devices

• Ensured patients were transferred and transported safely; also responded to call lights as needed with timeliness

• Gathered patients’ specimens and data including vital signs; also handled input/output and other delegated measurements

• Swiftly adjusted beds, lights, bed rails, pillows, clothing and bedside tables/equipment for patients

• Served as a member in good standing with the Nurse Aide Registry EDUCATION & CREDENTIALS

Certified Nurse Aide, Wichita Area Vo-Tech

Nursing Prerequisites, Butler Community College

CPR Certification, Wichita Area Vo-Tech

Also completed Training in Pre- and Post-Surgical Care

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