Customer Service Representative
Resume:
Columbus OH *****
***************@*****.***
Rebecca Williams
SKILLS
I am very friendly and outgoing. I can work with anyone. I am very eager to learn and grow along with my career.
EXPERIENCE
Axium Packaging
Human Resources Assistant
December 2021 – current
Employee onboarding
I-9 Retention practices
Enter and update employee information as needed
Open enrollment for medical, dental, life
Workman’s compensation- keep track of every employee with an injury, what the specific injury was, work with MinuteMen to ensure a return to work date with no restrictions for each employee.
Created the workman’s compensation injury packet
Audit training and preparing
Take on in door and online applications, and set up interviews per each managers needs for the production floor.
Track eligibility of potential rehires.
Track employment authorization expiration dates to ensure identification is always current.
Planned and thrown Employee Appreciation weekly lunches. Providing years of service awards to all employees that hit 5 or 10 years with the company.
Ordered office supplies monthly from Staples.
Operated day to day phone calls.
Klarna, Columbus, OH -CSR/Quality Assurance
September 2019 - February 2020
Received phone calls to ensure quality service.
Handled banking information for customers to make payments.
Had a hand in training new employees.
Quality checked agents customer service in India, Australia and Canada.
Created better phrasing for agents, to ensure there was no confusing communication.
Helped create canned responses for chat agents.
Gave feedback on what needed improved and who needed more help to improve.
Polar Bowl, Anchorage, AK — Porter
August 2017 - February 2017
Took out garbage
Wiped down tables and arcade games
Swept, mopped and vacuumed every night
Checked and restocked material (toilet paper, soap, hand towels)
Filled arcade games with coins
Served people their drinks and food
Gave people coins to play in the arcade
Teleperformance, Hilliard, OH — Customer Service Representative
August 2013 - May 2015
Handled about 400 customers by telephone or computer daily to provide information
about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Technologically Equipped ( can type up to 70 words a minute )
Served customers through phone and email, averaging about 850 emails a day
Dealt with Credit/Debit card & Gift Card information daily
Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Took phone calls preparing and adjusting orders for Abercrombie and Fitch, Hollister, and Gilly Hicks
Moo Moo Car Wash, Hilliard, OH — Manager
October 2013 - August 2014
Handled about 800 -1,000 cars / customers a day on average
Shift Supervisor in afternoons on weekdays
Maintained and checked roughly 100 different equipment items keeping them ready and in working order
Supervised and Tracked each employees’ job duties and behavior during the work day
Marketed and advertised the Car Wash by being able to remember and announce to every
customer possible the deal/specials going on a daily basis
Handled roughly $8,000 dollars a day in transactions through cash & Debit/Credit cards
EDUCATION
Martinsburg College, Online — Certificate
March 2018 - July 2018, Anchorage, AK
I took a 6 month program for Medical Administration and finished in 5 months with a 3.5 GPA.
If there’s a claim theirs a way Workman’s Compensation Seminar (April 2023)
Emotional intelligence training (March 2023)
Volunteer Work
I placed many small US flags on Vets graves as well as cleaning them. Food was passed out to the less fortunate.
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