EC

ERIKA COOKS

adx635@r.postjobfree.com 240-***-**** Charlotte, NC 28278

High-Performing Client/ Operations Manager With Over 30 Years of Experience Delivering Successful Improvements for Business Operations, Profitability and Team Development. Resourceful Project Manager and Compliance Specialist to Thrive in Fast-Paced and Changing Environments. Dedicated to Sustaining Operational Accuracy and Delivering Results for Optimal Profitability.

Goal Setting

Multidisciplinary Collaboration

Staff Management

Team Leadership

Performance Monitoring

Planning and Implementation

Performance Reporting

Decision Making

Logistics Oversight

Process Improvement Strategies

Cost Reduction and Containment

Budget Development and Management

Workforce Training

Workflow Optimization

Policies and Procedures Implementation

Incidents Management

Financial and Cash Flow Analyses

Hiring and Onboarding

Program Optimization

Administrative Management

Business Leadership

Finance and Accounting Oversight

Budget Control

Problem Anticipation and Resolution

Records Organization and Management

Quality Assurance

Employee Motivation

Focus and Follow-Through

Originality and Creativity

Revenue Forecasting

Operations Oversight

Allied Universal Security Systems

Charlotte, NC

Client Service/Operations Manager

10/2011 - Current

Supervise and coordinate the delivery of quality services to all assigned customers.

Manage 300 plus supervisors and security officers, 10,000 hours per week, and put in schedules for all staff.

Assure that all supervisors and officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)

Assure that employee grievances are heard with help from appropriate district or region HR support.

Respond immediately to all incidents involving an emergency or disaster. Performed interviews with qualified candidates.

Made sure all month-end reports and quarterly reports were processed in a timely matter.

New Alternatives Inc Upper Marlboro,

MD

Director/Owner

09/2007 - 03/2012

Oversee the day-to-day operations of a child care center Ensure compliance with all local and federal laws governing child care Manage financial affairs of the child care facility which includes developing budget, managing the accounting and oversee accounts payable and receivable

Orders staff background checks and confirm that necessary licenses are valid

Also responsible for maintaining own qualifications Evaluate and correct student assignments

Training and educating staff on administrative responsibilities Summary

Skills

Experience

Participate in the interviewing and hiring process Shining Stars Upper Marlboro, MD

Operations Manager

09/2007 - 08/2009

Develops a competent and effective staff by recruiting and selecting qualified applicants

Providing orientation, training and monthly updates on center and operations,

Supervises the operation of a center that cares for and teaches young children

Operated desktop computer to composed and edit correspondence Sawyer Realty Holdings, LLC Forestville,

MD

Leasing Manager

11/2005 - 06/2007

Inspected tour routes, models and showed apartments daily to ensure cleanliness

Greeted prospective residents; determined the needs and preferences of the prospect and professionally presented specific apartments while providing information

Reviewed and corrected paperwork

Made sure files were in order before the Community Manager reviewed them

Reviewed Guest Card information form on prospects every week Inspected property on the grounds, picked up litter and reported any service needs

Made sure all rent readies were completed and appropriated keys were available at all times

Business Writing, Problem Solving, Resident Retention, Customer Service Essentials, Sexual Harassment, Fair Housing

01/2006

Charter Oak State College New Britain, Connecticut Bachelor of Science in Early Childhood Education

08/2005

Handcuffing Basic Course; MEB Basic Course; OC Aerosol Projectors 2017 Hazard Communication Mandatory Update; Emergency Management; Workplace Violence/Active Shooter; Media Management; Certified Healthcare Security Manager; Certified First Aid, CPR, AED Instructor, Level 3 Instructor 3011779, Charter Communications, ICIMS Domo, HireVue, Recruiter, Talent Recruitment, Talent Management, Life Coach, OES. References available upon request

Education and Training

Certifications

References

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