Customer Service Call Center
Resume:
EXPERIENCE
Depaul University Chicago, IL
MBA MAY, 1988
GPA: 3.79/4.0
Concentration: Finance and
International Business European
Seminar, toured global companies
and studied their business
practices.
Elite Edge Inc.
Sales 1993 - Present
· Instituted internal call center geared towards new account acquisition. Generated high call volume to build sales opportunities and tracked call proficiency to improve message delivery and closing ratios.
· Identified alternate channels of distribution for items to maximize revenue opportunities. Navigated hospital discharge operations to increase sales of DME equipment line as well as surgical instrument lines.
· Created a brand, E2, apparel targeted at the school market. Made presentations to school districts on programs for fundraising efforts as well as spirit wear.
· Pioneered promotional redemption programs with several large food companies, including Oscar Mayer and Nestle. Grew Oscar Mayer sales to $2M.
· Targeted large digital printing company to handle fulfillment of promotional items along with the printing of their prospectus.
· Created a brand, E2, apparel targeted at the school market and a custom sign division aimed at restaurants and bars.
· Negotiated pricing and contractual agreements aimed at increasing profitability yet also achieving competitive, delivered value to customers.
· Evaluated, planned and developed ongoing marketing efforts as well as analyzed comparative bids for shipping and warehousing expenses.
· Hired and trained sales representatives
· Implemented customer service guidelines aimed at effectively delivering 100% customer satisfaction
Commitment to success with entrepreneurial outlook spirited by small business dedication and continued focus on customer satisfaction. Ability to identify viable business opportunities and implementsuccessful sales and operation efforts to provide solutions.
MARY ANN BUTZKE
· Illinois Life and Health Insurance
Producer #18949792
· CME, Women in Business
certificate
· Certified WBE in Indiana
· Chicago Tribune featured sales
professional
· Member of Aurora Chamber
of Commerce
· Member of Team USA
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Batavia, IL 60510
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