Customer Service Office Assistant
Resume:
Work History
Deanna
Craft
Contact
Address
Greenville, NC, 27834
Phone
adx62y@r.postjobfree.com
WWW
https://bold.pro
/my/deanna-craft/705
Skills
Professional Skills
Microsoft CRM, Customer
Service, General Computer
Skills, Receptionist, Excel,
Customer service
Multi-line phone proficiency
Inbound and outbound
calling
Account management
Order fulfillment
Strategic sales knowledge
POS systems expert
Retail store support
Money handling abilities
Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Planned Career Break
Stay At Home Mom, Greenville, NC
Took some time off to spend more time with my
growing children, who are now near school age.
Maintained entire family's schedule and organized
events.
Identified needs and coordinated plans for travel
and out-of-town functions.
Handled incoming mail, bills and invoices and
completed appropriate actions.
2019-12 -
Current
Office Assistant
Carolina Eagle, Greenville, North Carolina
Receives and distributes communications; collects
and mails correspondence
Copies and stores important documents and records
Maintains inventory of office supplies and
anticipates supply needs; ensures prompt ordering
and receipt of supplies and delivers supplies to work stations as needed
Performed office communications support by
elding calls, answering questions, forwarding
messages, confirming customer orders and keeping
customers informed of order status
Maintains equipment by completing preventive
maintenance, troubleshooting failures, calling for repairs,monitoring equipment operation and
purchasing meter funds
Maintains office schedule by picking up and
delivering items as needed
Updates job knowledge by participating in
educational opportunities
Increases organization reputation by accepting
2019-01 -
2019-11
Education
ownership for accomplishing new and different
requests; and exploring opportunities to add value to job accomplishments.
Salesperson
Agri Supply, Greenville, North Carolina
Serves customers by providing product and service
information and resolving product and service
problems
Attracts potential customers by answering product
and service questions and suggesting information
about other products and services
Opens customer accounts by recording account
information
Maintains customer records by updating account
information
Resolves product or service problems by clarifying customer's complaint, determining causes of
problems, selecting and explaining best solutions for problems that may arise, expediting correction or
adjustment, and following up to ensure resolution
Maintains nancial accounts by processing
customer adjustments
Recommends potential products or services to
management by collecting customer information
and analyzing customer needs
Prepares product or service reports by collecting
and analyzing customer information
Contributes to team effort by accomplishing related results as needed.
Balanced and organized cash register by handling
cash, counting change and storing coupons
Refunded payments for returned items, processed
exchanges and offered store credit to achieve
customer satisfaction
Worked to build relationships with customers and
built potential for additional sales
Effectively located merchandise across various
stores to address customer needs
2011-10 -
2019-06
High School Diploma
Pitt Community College - Winterville, NC
2010-06 -
2011-06
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