Shannon Gilkey

850-***-**** adx62i@r.postjobfree.com Panama City Beach, FL 32407

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Seasoned Pharmacy Technician with 14 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.

SKILLS

Ordering and Stocking Medications

Point of Sale Systems Proficiency

Proper Labeling Procedures

Drug Inventory Control

Dispensing Medications

Prioritization and Organization

Prescription Refill Fulfillment

Wholesale Ordering

Cleaning and Sanitizing

Payment Processing

Patient Profile Setup

Detail-Oriented

Cash Register Operations

Customer Service

Data Entry

Prescription Filling and Labeling

Insurance Verification

Resolving Customer Issues

Labeling Prescriptions

Charge Backs

Ran Drive Thru

Compound Drugs

Troubleshooting Malfunctioning Equipment

EXPERIENCE

Registered Pharmacy Technician, Walgreens, February 2021-Current Panama City Beach, FL

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Verified prescriptions and drug labels, documents and packages. Prepared prescription transfers to other pharmacies. Transmitted claims to insurance companies for payment and reconciled EOBs. Flagged potential side effects and allergies to prescribed medications for patients. Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.

Pharmacy Technician Specialist, Winn Dixie Warehouse, January 2005-January 2013 Pensacola, FL

Teamed with peers, technicians and pharmacists to prioritize and complete orders. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Verified prescriptions and drug labels, documents and packages. Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Interpreted and processed medication orders under supervision of pharmacist. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Prepared prescription transfers to other pharmacies. Transmitted claims to insurance companies for payment and reconciled EOBs. Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Operated cash registers to accept payments from customers. Cleaned and maintained equipment or work areas according to prescribed methods. Maintained proper storage and security conditions for drugs. Received and stored incoming supplies and informed supervisors of stock needs and shortages.

Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Transferred medication from vials to sterile, disposable syringes using aseptic techniques. Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.

Pharmacy Technician, Walgreens, February 2000-January 2005 Panama City Beach, IL

Teamed with peers, technicians and pharmacists to prioritize and complete orders. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Interpreted and processed medication orders under supervision of pharmacist. Prepared prescription transfers to other pharmacies. Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Transmitted claims to insurance companies for payment and reconciled EOBs. Improved inventory management procedures to reduce overhead, backorders and overstock.

Operated cash registers to accept payments from customers. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Transferred medication from vials to sterile, disposable syringes using aseptic techniques. EDUCATION AND TRAINING

High School Diploma

Niceville Senior High School, Niceville FL February 1991 PROFESSIONAL REFERENCES

Connie Pore #1

Pharmacy Manager

Walgreens Pharmacy

850-***-****

Supervisor

Ron Powers #2

Pharmacy Manager

Winn Dixie

Retired

Supervisor

LICENSES & CERTIFICATIONS

. Registered Pharmacy Technician : Florida License # RPT 111498 - Expires December 2024

. Immunization Certified : Florida Expires 2024

. Cpr Certification : Florida Expires 2024

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