Karen L. Turner

**** ** *** ***

Pompano Beach Fl. 33060

305-***-****

adx625@r.postjobfree.com

SUMMARY:

Extensive Accounting and Human Resource Development experience

Knowledge of manual & computerized systems & procedures

Excellent Communication skills

Self Motivated

Excellent Customer Service experience

Skills:

MS Office Suite (Word, Excel, Access, PowerPoint, Outlook)

Copiers, Scanners, Faxes and 10 key calculator, Filing, Emailing

Time Clock Plus (Time & Attendance)

Quickbooks

E-Verify (I-9’s)

Argus RX Nova

RX Lookup

PBS

Online Billing

Litton

IVR

Experience

Department of Economic

2660 NW Oakland Park Date 01/04/202—06/20/21

Ft. Lauderdale Florida

Reason for leaving – Temporary Position

Position Customer Service

Investigating claimant application for unemployment benefits.

Determining if claimant if qualified for employment by searching all data bases available to all employees

Customer Service speaking with the claimant about their claims

Experience

School Board of Broward County Date 08/13/2019 – 11/01/2019

North Transportation Terminal

1751 NW 22nd Ave

Pompano Beach Florida 33069

Terminal Manager/North Area Mrs. Fulmore

Shift Supervisor Mr. Staples

Reason for leaving—Assignment Ended (Temporary)

Position-Clerical Clerk Typist/Customer Service/Administrative

Providing Parents/Guardians, School Administrators, Students and Bus Drivers

Updates on Arrival/Drop off times for Bus Transportation to included Accidents, Incidents and Delays in traffic. Provided Route information (Dates and Times and address) for pick-up and drop-off locations for students. These calls consist of In-Bound and Out-Bound calls daily also having to speak with the different Terminal Supervisors and Clerks and the Routing Department with all concerns.

Experience

Norbeck Technologies, Inc., Date 02/12/2002 – 12/31/2018

7700 Old Branch Road

Clinton MD

Reason for leaving-- Company Downsized

President/CEO Manager/Supervisor Mr. Bobby Gallon

Position-Human Resource/Recruiter

Recruiting Reviewing resumes for potential candidates, utilizing search engines (example) Monster, Career Builder, Indeed and Dice

Scheduling on/off-site interviews with clients

Enrolling employees in Medical/Dental, Short/Long Term Insurance Benefits

Time and Attendance, monitoring, reviewing and updating timesheets daily

Invoicing/Billing clients using QuickBooks Pro Example:(EXIM) Export/Import Bank, National Science Foundation

Invoicing Government/Military using Wide Area Work Flow (WAWF) Government billing system

Communicating with site supervisors/answering and resolving any questions employees may have

Answering tax question requested by Sure Payroll/ ADP

Attending Meetings and Conferences for better solutions in the Human Resource arena, Gathering new innovative techniques and methods

Updating employees information (i.e. Changes in Tax information)

Staying current with the Service Contract Act (SCA) Wage Determination (Health and Welfare) changes

Completing Unemployment inquiries (written/verbal)

Tracking employees accrued Paid Time Off (PTO)

Background Checks

Experience:

Convey Health Solution Date 09/01/2015 – 02/27/ 2016

2200 SW 10th Street

Deerfield Beach Fl

Reason for leaving-- Company Relocated

Customer Service Supervisor Mrs. Denise Stewart

Position-Customer Service Representative (Humana/ Medicare)

Inbound and Outbound Customer Service Calls

Billing and Enrollment-Updating account information, change of address or phone numbers, processing monthly and yearly payments for members, using PBS or Online Banking for Credit Cards or Checking Accounts, Disenrolling members from exiting plans. Researching premium billing discrepancies and prescription claims, educating beneficiaries on how their plan work including benefits, cost sharing and levels of coverage. Submit requests for beneficiaries such as ID cards and formularies and welcome packets. Complete and submit certain forms for members.

Medical –Explaining to Members what their plans entails, Coverage’s, Deductibles, Co Pays, Co- Insurance. Change Primary Care Physicians for members

Pharmacy-If members were inquiring about medication, I would look up medication on the formulary to verify if it was covered, the tier and co pay level, and if a drug is not covered provide and explanation as to why, give member information about the medication, brand name, generic and alternatives and the doses per day, weekly or monthly and inform member if medication requires prior authorization.

Experience

Pueblo International/Xtra, LLC Date 09/01/1990 – 06/20/2007

2200 NW 13nd Street

Pompano Beach Fl

Reason for leaving -Company Close, Out of Business

Supervisor Mr. Oscar Torres

Position-Accounting Specialist

Interacting with management daily

Preparing statistical reports

Reconciling statistical data

Preparing spreadsheets for monthly deadlines

Processing PO for payment by matching/batching receiving reports to vendor invoices

Inputting data into system (AP system created by Pueblo/Xtra IT department)

Verifying information and releasing invoices for payment

Communicating with vendors

Communicating with backdoor store receivers daily

Data Entry

Creating new vendor profile/information into A/P system

Mailing checks

Stores located in Puerto Rico, Virgin Islands-(2) and Florida (Miami to Orlando-40)

Amortization

Journal Entries

Blockbuster Inventory

Coding (account number, store number, vendor number, region, date)

Filing Invoices

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