Customer Service Material Handler
Resume:
Virgil H. Huddleston Jr.
Weatherford, TX 78085
**********@*****.***
— Objective—
Actively seeking a position in an organization in need of a qualified professional experienced in customer service, providing business solutions that enhance productivity, improve quality, drive sustained business performance, and maximize revenue potential
Highly motivated, self-directed professional with experience in maintaining a fast pace and pivotal role in dynamic environments. Prioritize tasks to accomplish maximum results and timely completion of projects. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
Core Competencies
Strong sense of responsibility. Excellent track record of dependability. Outstanding ability to juggle many tasks yet delivers huge business results. Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments
Creative problem-solver. Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully manage change for improved performance and efficiency
Communication/interpersonal skills. Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds
Thrive in a team environment. Initiate action and follow through to conclusion of any commitment. Capably learn new skills. React flexibly to changes in priority and direction, assume increased responsibilities as needed, and motivate other to achieve objectives. Adaptable and hard working, with expertise in training and managing others.
Professional Experience
Senior material handler: General Dynamics Land Systems Feb. 2005 – May 2017
Stryker National Logistics Center/JBLM, WA
Responsible for identifying, researching, and resolving requisition shortages and discrepancies within the Total Package Fielding Department.
Responsible for the issuing of thousands of Stryker light-armored vehicles to several Army Brigades and TRADOC sites (Training & Doctrine Command) complete with basic issue items and C4ISR (Communications) equipment for initial issue.
Visually inspect, inventory and report receipt of incoming production vehicles and basic issue equipment.
Instrumental in receiving, packaging, storing and shipping of GFE (Government Furnished Equipment) using ALLS and Oracle databases.
Communicate with customers to ensure proper issue of equipment and resolve any support issues.
Performs daily cycle counts other inventories in conjunction with Oracle database records to maximize accountability.
Prepare kitting materials for shipment to various army bases and depots around the world and travel with materials as needed to ensure that the materials are properly dispersed to the end user.
Operate various material handling equipment such as electric and diesel powered forklifts, pallet jacks; load & off load trucks as well as drive them between local warehouse sites.
Set up and decommission fielding sites throughout the United States for the purpose of replenishing full Stryker brigades with over 300 vehicles.
Admin/Office Personnel: Al’s Towing) Feb. 2004 – Feb.2005
Fed Way, WA
Worked with State, County and City law enforcement officials as well as private customers to facilitate the towing of vehicles as needed.
Released vehicles to their owners in accordance with Washington State laws
Prepared invoices of towed vehicles for all services rendered.
Provided excellent customer service throughout the entire interaction
Material Handler: Integrated Airline Service) May 2002 - March 2004
Humble, TX
Handled shipping and receiving of freight for air shipment.
Inspected and managed the storage of freight before being loading onto aircraft.
Prepared and configured materials for shipment in accordance with FAA regulations.
Operated material handling equipment to load and unload aircraft.
Marshaled aircraft to and from gates.
Shipping & Receiving : Cal Plus Feb. 1998 – March 2001
Berlin, Germany
Conducted shipping, receiving and packing of test and measurement equipment.
Utilized computer for data entry, inventory control and printing shipping labels.
Material Handler : BMW Rolls Royce (aero Engines) Jan. 1995 – Feb. 1997
Dahlewitz, Germany
Received, shipped and booked items into computer database.
Packed aircraft parts & prepared shipping paperwork.
Operated material handling equipment to load and unload trucks.
US Air Force/US Army 1989 – 1994
Berlin, Germany
Inspected and evaluated carrier personnel and warehouse in compliance with US Army regulations
Checked incoming and outgoing shipment to ensure proper packing and crating in accordance with contract specifications.
Prepared letters of warning when contractors failed to meet contract specifications.
Loaded and unloaded military aircraft using various material handling equipment.
Education & Training
City College of Chicago, Associates degree Chicago, Illinois 1987
Senior Military Customs Officer Certification Berlin, Germany 1993
Siemens Nixdorf Data Processing Certification Berlin, Germany 1995
Languages:
German Conversational, Reading (Advanced)
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