STEVEN JOHN BELCHER

***** ***** *** *** ***** Dallas, Texas 75287 adx60k@r.postjobfree.com 504-***-**** A well-respected leader with 20 years of management experience. A creative and effective communicator, operating with the utmost integrity. Successfully manages relationships with stakeholders at all levels, with strong experience in leading at times of major change. Provides innovative processes and solutions, both individually and through teams, with an emphasis on health and safety. Creates and fosters a respectful and inclusive team environment. Professional Experience

TForce Freight – Part-time Operational Supervisor/Dispatcher: Irving, Texas – April 2016 – Present TForce Freight was formerly UPS Freight, a Less-Than-Truckload (LTL) trucking division of UPS. UPS acquired Overnite Transportation for $1.25 billion in August 2005 and officially became UPS Ground Freight. In 2021, UPS sold the company to TFI International, and the name changed to TForce Freight.

Provide highest level of customer service by fielding and communicating customer requests, route changes, re- scheduling for pickups/missed stops.

Address problems and requests by providing solutions or transmitting information and maintaining accountability.

Debrief drivers in accordance with written SOPs and company safety standards.

Assist drivers with day-to-day issues as they arrive.

Collaborate with Transport Manager to set performance goals and deadlines to achieve company plans and vision.

Provide management, direction and leadership to the clerical team.

Coordinate and prioritize scheduling by monitoring the route and status of field units.

Enter data into computer system and maintain logs of calls, activities, and other pivotal information.

Manage team members and effectively communicate performance standards and objectives.

Monitor company policies and procedures, and ensure employees understand their duties and delegated tasks.

Maintain a safe, compliant workplace always by way of daily safety observations and continuous feedback. Higher Power Cycle and Yoga – Coordinator/Desk Attendant: New Orleans, Louisiana – March 2015 – Nov 2015 This was a volunteer position while I awaited my visa during a move from the United Kingdom to the United States. Worked directly with studio owners to build and manage a fast-growing client base at the new studio, which included customer relations, equipment set-up, merchandising, continual maintenance and organization. Promoted the brand and served as a liaison between clients, employees, class instructors and the owners. Royal Mail International (HWDC) – Production Area Manager (PSM): Slough, UK – April 2005 – February 2015 Heathrow Worldwide Distribution Center (HWDC) is the largest Royal Mail Processing Unit in Service Delivery with an unparalleled influence over the performance of International Mail. The facility employs 1,600 people and provides innovative solutions to ever increasing market demands. HWDC handles 8 million export items and 9 million import items every week.

Managed a team of over 60 operational postal grade employees, ensuring their safety in all areas of the plant, including multi-million GBP mail-sorting machines, while supporting optimal productivity and the daily achievement of company objectives.

Prepared and presented regular Work Time Learning sessions and Safety briefings to engage and motivate staff.

Actively promoted cross-functional training and personal development across the team and department.

Received senior management recognition for being the ‘Most Improved Area’ for health and safety.

Handled daily operational performance issues with operators and engineers.

Developed an environment where front line employees can achieve excellence.

Led and drove continuous improvement projects through “World Class Manufacturing,” which is like Lean Six Sigma.

Utilized KPI performance measurements and tools.

Implemented one-to-one meetings to personalize coaching and development of employees.

Successfully deployed shift in a unionized environment with effective change management.

Exhibited knowledge of international pipeline performance measurement indicators.

Imbedded safety policies and procedures across the plant through WCM Safety Pillar and Logistics Pillar by way of root cause analysis and Kaizen events.

Dairy Crest Dairies, Ltd. – Operations Controller (M1 Manager): Newbury, Berkshire, UK – July 1993 – April 2005 Leading British integrated dairy products company, committed to supporting and engaging with the 1,100 direct supplying dairy farmers to deliver milk to approximately 715,000 households across the United Kingdom.

Promoted from Van Salesman to Assistant Manager, and filled in for General Manager, when needed.

Coordinated and maintained the staffing rotation and vacation schedules.

Participated in the recruitment and dismissal process, formulated questions to assess individuals on selection criteria, interviewed candidates, formally documented interview sessions, and recommended appropriate appointments.

Exhibited high level of accuracy and attention to detail in stock ordering to meet sales and inventory demands.

Displayed flexibility and teamwork when covering for drivers who were unable to perform routes. E.W. Bearings, Ltd. – Van Salesman: Oxford, Oxfordshire, UK – February 1992 – June 1993 Renowned distributor of specialized bearings and transmission equipment for various industries, including classic car restoration and Formula One Grand Prix racing teams. Acquired by WYKO Industrial Services, Ltd.

Organized and initiated efficient, punctual time-drop deliveries to ensure customer care and satisfaction.

Demonstrated product knowledge and relationship building to gain respect and rapport with customers. Training and Development

Health and Safety in the Workplace/Most Improved

Diversity and Inclusion (DEI)

CAA Aviation Security

Cargo and Mail National Xray Competence Tests

Managing Attendance and Conduct Effectively

Revenue Protection Management

5S Implementation

Managing Attendance Policies and Procedures

Managing Customer Complaints, Method & Style

World Class Manufacturing (WCM) Methodology

Kaizen and Lean Manufacturing

First Aider

Microsoft Office (Excel, Word, PowerPoint, Outlook) Education

St. Birinus School/Sixth-Form College – Didcot, Oxfordshire, United Kingdom Abingdon and Witney College – Associates Degree – Abingdon, Oxfordshire, United Kingdom Personal Accomplishments

Involved in coaching at Children’s American Football Development Camps

Played for the London Monarchs of the NFL Europe League (formerly the World League)

Played in the Personal Assurance / Oxford Saints American Football Club

EFAF European Finalists 2004, National Champions 2004, National Finalists 2005

Les Mills Combat-A-Thon Charity Event in 2014

Feature film and television show background actor in New Orleans – 2015

Currently a NTPSA soccer player

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