**** ****** ***** ***** ** Atlanta, GA 404-***-**** adx60d@r.postjobfree.com

http://www.linkedin.com/in/peggyroberts

Professional Summary

Business professional with excellent communication skills, experience in (CRM) Customer Relationship Management for Customer Service and Sales Support. Trusted by C-Suite leaders with Admin access for quote to cash Financials of 80% of software applications revenue, and all client services for highest producing resellers.

Recovered damaged market in less than 2 years to ROI revenues increase $500,000 annually when I recruited, screened, and hired staff as Manpower Branch Manager, Danbury, CT. This business is employee placements in primarily corporate (IBM) and technical to permanent positions.

After earning an Education degree, I acquired these business skills via On-the-Job training; also ticketing software for the 1996 Olympics and Paralympics, and then promoted to Executive Services for the Georgia Dome for the next 10 years:

Salesforce Financials/CRM

Order and Contract Analysis

NetSuite by Oracle

Clearinghouse/3rd Party Enrollments

Six Sigma Lean Process

Relationship Management

Work Gap 2019 to post pandemic – Caregiver of ailing parent through height of COVID19, Escanaba, Michigan

eMDs, Inc., Austin, TX, (remotely in Atlanta, GA)

Senior Client Care Analyst – 2016 to 2019

1st Point of contact for all Order Processing, Customer Service, and adherence to contracts for top Value-Added Reseller (VARs) generating 40% of annual revenue, including SaaS software inventory.

I was rated Admin level, higher than Technical Support access to Add or Remove Software Licensing within a Production environment, and quote to cash systems: Salesforce, Great Plains, and Oracle NetSuite and legacy Citrix: CTEL.

Successful projects with CFO and other leaders for change management. My team configured SAP financial system for accounting converting to Great Plains, and then to Oracle NetSuite, while Citrix/CTEL had to be fully functional and converted to Salesforce CRM for customer service and quote to cash processes.

MCKESSON PROVIDER TECHNOLOGIES,

Senior Client Care Analyst – 2011 to 2016 (Acquired by eMDs April 1, 2016)

Promoted to VAR Operations to work with our highest producing Value-Added Resellers (VAR) who represented over 75% of McKesson Provider Technology revenue. I supported their sales, enrollments, licensing, and any disputes with company.

I was the Account Manager for approximately 2 dozen accounts to resolve issues and instruct the VARs towards best practices for sales growth, and to navigate company policies and processes. This includes negotiating contract development and termination, acquisitions and assumptions, as well as orders and quote to cash sales daily, monthly, and annually. This work incorporated good team play with Sales, Support, and Accounting.

Certified and led project team of the company’s largest Six Sigma Green Belt project to implement SAP financial and operational systems. This integral cross departmental work resulted in a promotion to Senior Analyst for operations and sales support.

MCKESSON PROVIDER TECHNOLOGIES Content Writer – 2008 to 2011

Developed first-ever User Guide for Order Management and Standard Operating Procedure (SOP) manual. This allowed for more effective cross training and shortened onboarding time and document all process content and best practices, bench marking.

Wrote Project Reports communicating the work of Engineering, Sales, Product Management from cross functional teams.

Edited over 1400 technical articles for division wide Knowledge Base used by McKesson Provider Technologies staff, vendors, and customers working with SMEs for content updates weekly.

PGA TOUR SUPERSTORE E-COMMERCE, Atlanta, GA, 2006 – 2008

E-commerce Specialist

Opened 1st ever e-commerce site with Business and Retail Leaders PGA Superstore and PGA Tour.com ve

Developed promotions and special orders with PGA Tour affiliates

All website orders and SOP content from me made successful the company’s sales and service vendors (e.g., Callaway/Adidas, Nike, Ping) and retail customers.

Education and Awards

Graduate Assistant, Adjunct Professor, WESTERN CONNECTICUT STATE UNIVERSITY

Graduate Assistant with team responsibilities and Adjunct Professor of Physical Education

Assistant Women’s Basketball Coach and Academic Team Tutor

BA, Physical Education/English, SAGINAW VALLEY STATE UNIVERSITY

Certified Secondary Teacher of English and P.E. in Connecticut and Michigan

Softball Scholarship Recipient

National Honor Society, Alpha Chi Fraternity for Education

President and Dean List, graduated Magna Cum Laude

CERTIFICATIONS & AWARDS

2020 – Contact Tracing Certification from John’s Hopkins University

2008 to 2019 – HIPAA Certified McKesson and eMDs

2012 – Six Sigma Lean Yellow Belt Certification, and 3 Executive monetary performance awards - McKesson

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