-Veena Singh

+91-900*******, adx604@r.postjobfree.com

Veena Singh is a judicious Delivery Professional, trained in PMP, Certified Scrum Master (CSM) & Certified SAFe 5 Agilist with 15+ years of overall experience covering Project Management, Delivery Management, Release / Vendor Management functions within IT Consulting, Banking & Insurtech domain.

HIGHLIGHTS

Have played key management roles – Delivery Manager, Change Manager, Digital Transformation, Distributed Delivery Management, Application Development, Maintenance, Transition Management, Agile Project manager.

Experience of leading large distributed teams (~120 FTE) in Onsite-Offshore Model, located globally with annual revenues at around USD 20 million.

Excellent analytical, communication and inter-personal skills. Good Team player, strong Stakeholder management, Organized, People manager.

Rich experience of working in multiple geographies including US, UK, Hong Kong, Australia, Singapore and India.

Diverse and Intensive experience in areas of Application Development & Maintenance, Operations Support, Global Transition, Quality Assurance, Vendor Management, Team building in Onsite-Near shore-Offshore model.

Experience in managing stakeholders from the project level to the Senior Executive Management level through regular and steering committee meetings.

Led Digital Transformations and Digital Enablement using new age technologies – MS Azure, Machine Learning, IoT, Conversational BoT

EDUCATION

Bachelor of Engineering: Electronics Engineering (1st Class, Honors)

Mumbai University

SKILLS

Methodologies – Agile-Scrum, Six-Sigma, Waterfall

Tools – JIRA, Confluence, MS Project, MS Office, MS Visio, HP ALM (Quality Center), Power BI

Technical – COBOL, C, Java, PL/SQL, Node JS, React, Microservices, Enterprise Service Bus, Azure, REDIS, UX/Wireframes, eCommerce (Magento), Jenkins/GitHub, Google Analytics

Functional Domains – Cash Equities, Investment Banking, Payments & Receivables (Transaction Banking)

Testing Tools – HP QC, HP ALM, Test Rail, HP QTP/UFT, Selenium 2 (WebDriver), HP LoadRunner

Others (Training/Certification) – PMP (Trained), CSM (Certified – Sep 2017), PSM Level I (Certified Dec – 2019), SAFe 5 Agilist (Certified - Jun 2022)

WORK EXPERIENCE

Mercer Consulting, Singapore / Mumbai [Employee Benefits]

IT Delivery Manager, Sep 2019 – Current

Mentor cross functional team of 12 resources (10 dev + 2 QA) to meet aggressive software development goals and deadlines

Remove team impediments on a daily basis to allow the team to deliver the sprint goals

Enable improvement in team delivery commitments and capacity planning for sprints

Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Collaborate with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs

Facilitate Iteration Planning meetings and coordinate release management activities for deployments.

Facilitate team retrospectives to build good working relationships within the team and provide guidance in improving future sprints (continuous improvement)

Track daily progress using Burndown Chart metrics, reporting velocity and managing capacity

Identify potential risks and help develop a mitigation plan

Manage the insight and opinions of multiple stakeholders and help to ensure all stakeholders agree with the current scope and delivery plan of the project(s)

Mentor team members on agile software development principles and practices including implementation of people/process improvement ideas identified/agreed in retrospectives.

Knowledgeable with widely successful agile techniques: User Stories, TDD, Continuous Integration, Refactoring, Continuous Deployment, Pairing, Automated Testing. Familiar with Kanban.

Connexions Asia (CXA), Singapore [Insurtech]

Agile Project Lead, Jan 2016 – Aug 2019

Managed delivery of new product roll-outs, existing product enhancements as per the product roadmap, implementing customizations for existing clients & new client onboarding

Advocating and supporting the adoption of the Agile methodology and delivering complex web projects using Agile Scrum framework

Facilitated backlog grooming/refinement/estimation sessions with BA/Product Managers, Implementers, Architects/Dev Leads & QA to maintain a healthy product backlog resulting in more efficient sprint planning & increased sense of ownership in the team

Identified process changes required to accelerate development & improve quality / stability (implemented pair programming, Acceptance Test Driven Development ATDD & CI/CD pipeline)

Worked with the delivery team & required stakeholders to identify & remove any dependencies blocking the team progress through constant, effective communication & conflict resolution

Maintained storyboards, organized charts within JIRA and influenced best practices to team

Effectively measuring, tracking & improving sprint velocity, cycle & lead times to progressively increase the value delivered to the business & improve the predictability of releases.

Mediated conflicts, fostering team and coached individuals improving team dynamics

Bank of America Merrill Lynch, Singapore [Payments & Receivables]

Program Manager (VP), Jan 2012 – Jan 2016

Provided strategic & day-to-day leadership for the overall IT project management of projects in GTS Portfolio (Global Transaction Services) – Payments/Receivables, partnering with transaction banking users, operations, compliance and technology.

Managed, lead and inspired a team of 100+ business analysts, software engineers, consultants and contractors. Developed the team into a very successful delivery organization and delivered two releases to production every month.

Collaborated with IT and business units to align priorities for maximizing business value and meeting compliance/regulatory requirements

Managed initial discussions with Product Managers to determine feasibility involving additional technical experts appropriately.

Accountable for the E2E delivery of all projects in APAC GTS Portfolio

Own Test Strategy, Design, Test Process, Test Planning, SIT/UAT Test Execution & Closure

Manage/Forecast Resource Requirements/Ramps, Detailed Estimations and E2E Test Schedule

Responsible for all escalations / solutions / root cause analysis back to the business and senior management.

Managed operational readiness and ensured that the handover to support, the business and other key stakeholders is delivered successfully

Aligned QA with development. Improved test procedures

Setup & managed the QA function for entire APAC GTS Portfolio

Defined & successfully implemented the location strategy between onshore/offshore & Captive/vendor resources

Barclays Capital, Hong Kong [Cash Equities]

Project Manager (AVP), Apr 2010 – Dec 2011

Responsible for the country roll-out of Global Cash Equities Trading Platform covering Program, Single-Stock & Electronic Trading for India ID Market

Collaborated with senior IT management and business stakeholders to create a strategic/tactical business plan for the roll-out

Worked with FO Traders, Operations, Compliance, Risk, Technology for requirements gathering, solution design walkthrough, business acceptance testing, production implementation & post-implementation support

Led the planning and implementation of the Roll-out Strategy to determine the required tasks and resources spanning multiple business units

Worked Closely with Operations users in Singapore/HK & Front-Office (FO) Traders in UK, US & India to ensure complete coverage of all business scenarios/products in-scope of the roll-out

Provided E2E technical & functional support for the roll-out including creation of communication plans, organizing user training/workshops across business units/locations

Engaged & Supported FO Sales & Execution Traders in HK/India for business acceptance testing & post-implementation support

Supported multiple business units with overlapping and conflicting priorities and strategies.

Managed the scope change process with identification of risks and issues, and facilitate resolution, mitigation and prioritization

Managed release planning and delivery, risk/issue identification, mitigation, scope control, financial reporting, and tracking/reporting of project progress via status reports.

Accenture [Client: JP Morgan] – London [Cash Equities]

Senior IT Delivery Manager, Jun 2008 – Feb 2010

Enhanced JP Morgan's Global Equities and Program Trading (PT) platform (Cheops) for performing Sales and Middle Office functions from Order Capture and Validation through to Allocation and Confirmation

Facilitated planning workshops and Creation of plans, budgets and staffing profiles. Worked with initiative stakeholders to actively manage day to day activities, ensuring delivery accountability is in place across the initiative

Co-ordinated the creation of program budgets and managed the tracking and reporting of program spend

Maintained resource forecasts and staffing profiles, maintained resource plans and managed the on-boarding process

Maintained the project CRAID log and assist work stream leads in the management and resolution of issues & risks

Coordinated the reporting process in accordance with Group and IB Portfolio Management standards.

Developed and managed the project’s communication strategy and plan

Accenture [Client: JP Morgan] – Mumbai, London [Cash Equities]

IT Delivery Manager, Aug 2001 – May 2008

Delivered Instruction Management (IM) Solution for JP Morgan’s Global custody business to improve efficiency & profitability by re-engineering process flows (decoupling of accounting applications from custody) & building a centralised & scalable instruction execution processing solution

Managed on and off shore (Mumbai, London & Manila) software delivery team to deliver and implement solution supporting multiple releases, defect resolution, and testing (SIT, UAT & Performance)

Partnered with the business SMEs, analysts, architects, and solutions design teams in determining infrastructure needs for development/testing/production environments, resolving defects, identifying workarounds, and creating problem tickets for incident management

Negotiated resources, managed deliverable timelines, coordinated dependencies and evaluated change requests to be included within a release, ensuring enhanced system functionalities are made available to support core business processes

Linkedin Profile: www.linkedin.com/in/veena-singh-AgilePM/

Contact this candidate