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Human Resource Customer Service

Location:
Lahore, Punjab, Pakistan
Posted:
July 07, 2023

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Resume:

Nabeel Khalid

Marital Status: Married Mob: +92-333-***-****

Date of Birth: 28th May 1984 Email: adx5zb@r.postjobfree.com Nationality: Pakistan

An H.R professional with 12 years’ experience, of which more than 9 years with Federal Government of Pakistan in matters encompassing but not limited to Recruitment, Benefits, Transfers, Welfare, Medical, Housing, Trainings and Education, Official visits, Mediation and Conflict Resolution.

WORK EXPERIENCES

Federal Government of Pakistan 29th Dec 2011 – 16th July 2021 Manager, Human Resources

- Worked in Administration and Human Resource of 4 different projects including a Mining Site, Chemical Plant, Mineral Analysis site and a Cancer Hospital.

- Oversaw teams of up to 50 individuals pertaining to Human Resource staff, directly reporting to me during past 9.5 years.

- Handled matters relating to recruitment, transfers, retirement, health care, housing, tours, official visits from 100 to 2000+ employees in line with Govt. policies and instructions.

- Facilitated trainings and higher education in line with Government regulations.

- Dealt with various day-to-day H.R assignments.

- Occasionally supervised cases pertaining to Transport, Procurement and Warehousing.

- Streamlined, maintained and supervised file work, meetings and Audit.

- Facilitated and coordinated between various departments and security divisions.

- Managed employee complaints, engaged in mediation and conflict resolution.

- Resigned to look for an opportunity with better packages and a fast-growth track.

Tareen Education Foundation (TEF), Cantt. Lahore 14th June 2010 – 30th June 2011 Research Associate, Head Office

- Handled various tasks assigned by the senior consultant and managed research work in the newly established Education NGO while assisting in induction and recruitment.

- Analyzed data on student inductions, development costs, teacher training programmes, construction projects and prepared reports about the NGO’s current projects.

- Setup, managed and updated content on 2 Tareen Education Websites.

- Also assisted in the new agricultural initiative funded by the NGO, then known as ARAC.

- Planned and scheduled meetings and took meeting minutes.

- Made Reports on projects/meetings between the organisation and its partners/stakeholders.

- Assisted in meetings during an agricultural project between Department for International Development (DFID) and Department of Agriculture, Government of Punjab.

- Resigned when offered a life-time career with Federal Government of Pakistan.

Warid Telecom, Contact Centre, Gulberg, Lahore 6th July 2009 – 24th May 2010 Customer Service Representative (C.S.R), Customer Care Department

- Meeting assigned parameters for key performance indicators (KPIs) under tight deadlines

- Cross-selling and up-selling company packages and value added services.

- Effectively communicating solutions and support to the customers through Cisco Tabs.

- Staying up-to-date with technical problems and finding the best possible solutions.

- Providing a continuous loop of feedback to the management in daily meetings, through web-portal and through frequent personal interactions.

- Resigned when offered a job in the then-new NGO “Tareen Education Foundation”.

MCB Bank 1st Aug 2008 – 31st Aug 2008

Internee, Strategic Planning and Investments Group (SPIG)

- Conducted research with internal stakeholders about the bank’s future plans & projects

- Analyzed the competitive landscape along with the recent and expected initiatives within the industry as well as new business ventures & opportunities

- Wrote letters and reports, summarized companies’ analysis, feasibilities.

- Received two Letters of Appreciation for good performance from department managers. Nabeel Khalid

Descon Chemicals (Pvt.) Ltd, Lahore 3rd Aug 2005 – 10th Sep 2005 Internee, Trading Department

- Conducted two Surveys and one Questionnaire on adhesives and paints in the retail sector.

- Made Analytical & Survey reports and reviewed Product Literature, Delivery Orders.

- Managed customer entries, cheque & cash transactions related to the A/Cs Department.

- Left upon successful completion of internship.

PAST PROJECTS:

Dera Ghazi Khan, Lahore, Joharabad; Pakistan Atomic Energy Commission (PAEC) Managing Teams between 15 to 40 staff members (including both senior and junior staff from all walks of life and different geographical regions and ethnicities to look after cases and files for 4 different projects encompassing anywhere between 100 to 2000 individuals at a time in a very successful and timely efficient manner, continuously for 9 years and 7 months.

Lodhran Project, Tareen Education Foundation (TEF) As part of TEF’s efforts to develop and improve education standards in Pakistan, the NGO has come to an understanding with the Government of Pakistan and District Government Lodhran to develop facilities and improve syllabi of 83 government schools, currently in very poor conditions. For this specific purpose, TEF has partnered with another organization by the name of “Book Group” which would provide human resource, material and expertise. So far more than 40 Million Rupees have been sanctioned for this assignment by TEF.

Value Addition in Citrus, Mangoes and Vegetables in Punjab Department for International Development (DFID) funded project to help the Department of Agriculture, Government of Punjab identify issues and provide consultancy that could improve quality and quantity of Kinnow (Citrus), Mangoes and Vegetables; so that these cash crops can sustain increased demand of top quality horticultural products in developed markets. SKILLS & CAPABILITIES:

Computer Skills: Adept at using Word, Excel, Power Point, Movie Maker.

Good Communication skills. (Ability to handle 300 calls on daily basis in 3 languages.)

Advanced Presentation Skills and familiarity with multimedia.

Familiar with Website management as well as Dream Weaver and Core FTP programmes.

Flexible and Creative with sound Analytical, Problem Solving and Report Writing abilities.

Able to manage tasks under pressure and meet tight deadlines. (50 to +200 case files daily)

Languages: English (fluent), Urdu, Punjabi, Hindi (basic), Deutsch/German (A1, A2) EDUCATION

Lahore School of Economics MBA (Marketing) 2009

Govt. College University

Lahore

Bachelors (Economics & Statistics) 2006

National Grammar School GCE Advanced Level 2003

The City School GCSE Ordinary Level 2001

HOBBIES & INTERESTS:

Lawn Tennis, Badminton, Traveling, Swimming and Camping. TRAVEL EXPERIENCES:

In Pakistan: Northern Areas, Sind, Baluchistan.

International: UAE, U.K, Austria, Hungary, Czech Republic, Switzerland, Thailand and Saudi Arabia.



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