Milciades Mendez Villalaz

*** **** **, **** *****, FL

501-***-**** adx5z6@r.postjobfree.com

CAREER OBJECTIVE: Experienced Finance Manager seeking an F&I position where I can use my knowledge of deal structuring, prime and subprime lending, and F&I products to maximize dealership profits and increase CSI.

F&I TRAINING

Automotive Dealership Institute Arizona 2018 2015

Diploma – Finance and Insurance Management

Certificate – Customer Satisfaction Index

●Complete non-confrontational menu selling techniques and objection handling

●Knowledge of F&I policies /procedures regarding cash flow and contracts in transit

●Well-versed on all compliance requirements, laws, and regulations

●Ability to read and analyze credit bureaus including Experian, Equifax, and Trans Union

●Understanding of prime/sub-prime lenders and structuring/budgeting deals

●Lease training for F&I – How Leasing Works, Lease Guidelines, Disclosures

●F&I software: Advent Resources, DealerTrack, Inventory+, CAC, RouteOne, Promax, iTap Menu

SKILLS AND STRENGTHS

●Bilingual: English/Spanish

●Successful experience in Finance Management and selling F&I products

●Proven customer service and support with recognized strengths

●Steadfast work ethic, resourceful / Adaptable and great attention to detail

●Excellent communication skills / Team player who also works well independently

FINANCE MANAGER/ SALES EXPERIENCE

Landers Auto Sales Bryant Little Rock, AR 2016 - 2018

Finance Manager

●Financed vehicles and sold F&I products such as warranties, GAP.

●Analyzed credit reports to determine buyer eligibility.

●Structured deals and adhered to lender guidelines.

●Specialized in sub-prime/ special finance lending.

●Facilitate finance options and prepare documentation.

●Ensure all finance paperwork is fully compliant with local, state and federal guidelines prior to submitting completed documentation to lenders for approval.

Crane Chevrolet Little Rock, AR 2015 - 2016

Sales Consultant

●Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.

●Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

Landers Auto Sales Bryant Little Rock, AR 2013 - 2015

Sales Consultant

●Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.

●Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.

Aaron Rent to Own

2011-2013

Sales Manager

●Maintain the stock

●Work and Supervise sales associate sales and make sure they commit the goals.

●Make store Marketing

Landers Toyota Little Rock, AR 2009 – 2010

Sales Consultant

●Closed deals by ensuring all contracts were signed and paperwork was accurate.

●Worked with customers to identify their needs, explained features, equipment and available options.

●Followed-up with in-bound telephone inquiries, walk in prospects and email inquiries.

North Point Ford Little Rock, AR 2005 - 2006

Sales Consultant

●High performing sales of new and used 6vehicles.

●Guided buyers through the sales process by identifying their needs and matching those needs to the current inventory.

●Established and maintained a high CSI Index.

●Demonstrated automobiles by explaining characteristics, capabilities, and features; taking test drives and explaining warranties and services.

PGI (Polymer Group)

2007-2009

Slider Operator

●Industrial Fabric Machine Operator

●Make the daily goals production.

●Quality control

Dish Network Technician

2003-2005

Tech Installer

●Make installations

●Fix services call

●Maintain company codes

AT&T

2019-2021

Field Account Manager

Customer services

Sales and in charge to open new acc

Commercial sales also

Delta Air Lines

2022-2023

Ticket Counter

Customer Services

Sales ticketing

Gate

MENVIL GENERAL CONSTRUCTION LLC

OWNER

Blue Hammer Roofing

February 2022

Jun 2023

Roofing Sales experience

Been in CAT storms : Florida and Dallas.

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