Customer Service Front Desk
Resume:
SELENA DELEON
CONTACT
******.******@*******.***
PROFILE
I am applying for a career opportunity for outpatient therapy, I am currently in a graduate program to obtain my master’s degree in counseling and human development. My college education has exceptionally prepared me for a smooth transition from school to work by providing me with the skills necessary to succeed. One of the skills that I am very proud of is knowing how to be a part of a team. I feel that by developing useful strategies with a team can help each person grow and see things differently. This experience has also helped to develop my communication skills, as I was required to work with others to create solutions. I feel that the experience I gained was truly valuable as it has prepared me for my successful counseling career thus far. In college I feel that I was well prepared for real-life situations and jobs. Difficult courses have taught me exceptional critical-thinking skills and that the answers will not always be in front of my face. Through my courses I have learned how to solve complex problems and that high-quality results take hard work. It also has given me the opportunity to experience situations firsthand and taught me how to produce the best solutions. My time working at Big Lots and the Whitfield library has prepared me in customer service, but it has also showed me how to establish the professional skills I need for other positions as well. I can do the following with advanced administrative and multitasking abilities to handle clerical needs with expert attention to detail and independent judgement. I can keep senior managers and staff free of basic issues by skillfully handling business corresponding and inquires. I am skilled at completing daily assignments and contributing to team success. Always willing to take on any tasks. I adapt quickly to new needs and policies. I am very motivated and skilled at meeting expectations and needs with expert support. I stay on top of demands in fast-paced environments by effectively using slow periods. I can maintain organized clean and safe work areas with diligent attention to key details.
SKILLS
SCHEDULE COORDINATION
TASK PRIORITIZATION
RECORDS MANAGEMENT
TIME MANAGEMENT
TEAM LEADERSHIP
TRAINING AND DEVELOPMENT
SKILLED IN WORD, EXCEL, & POWER POINT
EXPERIENCE
OUTPATIENT THERAPIST- Mountain Comprehensive Care Center. Providing behavioral health services to adults and children.
*Internships/practicums
Practicum Site: H&A Counseling Associates in Harlan KY 2020-2021
Mountain Comprehensive Care Center in Harlan Ky, 2022 Practicum for Masters.
Case manager
H&A COUNSELING ASSOCIATES-2022-CURRENT
At H&A Counseling, I Consistently deliver outstanding community support services. Skilled in completing intake interviews, determining client needs, linking clients to services, and maintaining communication.
Lead associate
Big Lots- 2016-current
Approached and solved work problems with initiative and knowledge of the task at hand. Stayed busy during slow work periods, frequently handling break- schedules and to-do lists. Contributed many successful ideas to improve not only the experience for the customer but help the employees with any work-related concerns or questions. keeps senior managers and staff free of basic issues by skillfully handling business corresponding and inquires. I am skilled at completing daily assignments and contributing to team success.
Front desk receptionist
Whitfield library- 2011-2012
. I organized and maintained conference room calendar and set up space for meetings. Backed up senior administrative staff by managing special projects such as coordinating events being held by the children’s librarian or any other event that was hosted. Helped order, receive, and restock office supplies. Supported the professional appearance of office areas by keeping the front desk clean and orderly. Gathered and verified information from guests.
McDonald’s
2013-2015
Management-
Trained, and coached team members on customer service skills, food and beverage knowledge, and health and safety standards in preparation. Ensured increased customer satisfaction
EDUCATION
Southeast community technical college
2017-2018
Earned Associates in Arts / Associates in Science degree
Lindsey Wilson college
2019-2021
Earned Bachelor’s Degree in human resource and counseling
Lindsey Wilson college
2020-2023 currently enrolled for
Masters in counseling and human development program
References-
Lelia Childers- former manager +7 yrs. 606-***-**** *********@**.********.***
Jason Weaver- educator/advisor +1yrs. *******@*******.***
Dallas Gilbert- manager
+4yrs. 606-***-****
Certificates-
OUD MOUD stigma training
Pay rate- $16.00-19.00 hr
Contact this candidate