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Customer Service Human Resources

Location:
Los Angeles, CA
Posted:
July 07, 2023

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Resume:

JOSHUA E. ROBISON

** ****** ******* ****** *** **

Hayward, CA 94544

Phone: 602-***-****

adx5yf@r.postjobfree.com

OBJECTIVE

To be able to utilize my extensive experience in recruiting, customer service and sales by streamlining current processes, showcasing leadership and producing quality/efficient work that exemplifies the standards of the employer.

WORK EXPERIENCE

Caccia Plumbing LLC - San Mateo, CA

Recruiter/HR Specialist- (January 2023 – Current)

Accomplishments:

● Full cycle recruiting

● I am responsible for all things involving Human Resources including but not limited to onboarding, safety training, HR violations and more.

● Sourcing candidates through various methods such as Career Builder, Indeed, LinkedIn, job boards, social media, hiring events, job fairs and more.

● Currently meeting and exceeded the goals needed for all plumbing positions that need to be filled.

● Conducting in-depth phone screening calls, interviews and Zoom meetings.

● Conducted weekly meetings with Owner and Management team while providing input on forming new hiring practices and ideas to streamline the hiring process.

● Maintained great relationships with the leadership team at my inspection center while providing them with all the hiring needs of our location.

● Nurture new hire candidates with background checks and drug tests via DICA.

● Helped to keep retention high with new ideas for to improve work place morale. Carvana LLC - Tempe, AZ

Recruiter/HR Specialist - (October 2019 – January 2023) Accomplishments:

● promoted to recruiter/HR Specialist within a year due to exceeding all hiring targets and HR duties.

● I am responsible for all things involving Human Resources including but not limited to onboarding, safety training, HR violations and more.

● Assisted with project deadlines, data entry, employee attendance audits, event planing for Inspection Center of 600 employees and more.

● Experience with programs like Workday, Greenhouse, DISA, Microsoft Word, internal employee documents and more

● I am responsible for high-volume, full cycle recruiting for various level candidates; taking candidates from job application to job offer.

● Sourcing candidates through various methods such as Career Builder, Indeed, LinkedIn, job boards, social media, hiring events, job fairs and more.

● Currently meeting and exceeded the goals needed for Inspection centers all over the United States.

● Conducting in-depth phone screening calls, interviews and Zoom meetings.

● Conducted weekly meetings with Management team to go over numbers, new ideas for sourcing and ways to help our People Operations team with retention.

● Provide input on forming Carvana recruiting best practices, system improvements and source training.

● Maintained great relationships with the leadership team at my inspection center while providing them with all the hiring needs of our location.

● Helped to setup tech conferences, on site events and more.

● Nurture new hire candidates with background checks and drug tests via HireRight.

● Helped to fill brand new Inspection Centers to fill capacity with over 300 skilled positions like automotive technicians, automotive painters, automotive body workers and more. Carvana LLC

Associate Recruiter - (August 2018 – October 2019) Accomplishments:

● Sourcing candidates through various methods such as Career Builder, Indeed, job boards, social media, hiring events, job fairs and more.

● Meet and exceeded the goals needed for Tolleson inspection center (position that I filled were Automotive detail, Inventory, Parts Department, Automotive Technicians, Automotive Body Workers, Automotive Painters, Leads and Customer Service Representatives)

● Conducting on site drug testing and background checks.

● I have setup relationships with new schools, conduct presentations, job fairs, and helped with marketing ideas.

● Conducted weekly meetings with Management team to go over numbers, new ideas for sourcing and ways to help our POPs team with retention.

● Provide input on forming Carvana recruiting best practices. T-Mobile - Mesa, AZ

Retail Sales Representative - (June 2015 – August 2018) Accomplishments:

● set up new lines of service, answer customers questions and up sell products and services.

● create product and service pitch meetings for small businesses

● Provide excellent customer service both in person and over the phone.

● Trained new employees on systems, sales technics, opening and closing procedures. Dish Network - Phoenix, AZ

Inbound Sales Associate - (August 2013 - June 2015) Accomplishments:

● Answered inbound sales inquiries for businesses and consumers.

● Assisted customer’s needs and offered appropriate products, programming packages and promotions based on needs.

● Effectively and thoroughly educated customers in regards to their equipment, program packaging, and prices.

● Performed credit inquiries to get customers qualified for best promotions.

● Provided a quality customer service experience regardless of inquiry or outcome.

● Processed and completed sales to ensure 100% accuracy of work order. EDUCATION

South Mountain High School - Phoenix, AZ (Graduated August 2004) SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), Greenhouse, Indeed, Career Builder, Internet research and key-boarding

VOLUNTEER EXPERIENCE

Food and Diaper Drives

South Phoenix Boys & Girls Club

M.O.I.S.T. (Men of Integrity Standing Tall)

Prayer Assembly Church Outreach

REFERENCES

Given upon request



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