*** ****** ****** **

Winston-Salem, NC *****

Evening Phone: 703-***-****

Email: adx5xw@r.postjobfree.com

Work Experience:

AWFBH FINANCIAL COUNSELOR

GENERAL SURGERY

COMPREHENSIVE CANCER CENTER

Medical Center Boulevard

Winston-Salem, NC 27157

3/2019-Present

Hours Per week 40

Patient Financial Specialist II

Duties, Accomplishments and Related Skills:

I Provided exceptional customer service by completing patient registration duties. I was responsible for collecting and validating accurate patient insurance information, obtaining pre-certification or authorization, and entering all necessary information into the Atrium Wake Forest Baptist Medical Center (AWFBMC) registration system. I Inform my patients of estimated liability, collect patient liabilities, identify and refer my patients in need of financial assistance to financial counseling as necessary. I have a great relationship with my peers, patients, family members, and external customers to ensure quality services. I volunteer to work on holidays and any day that my help is needed. I volunteered to work on the Project Phoenix Team, I took calls of patients needing emergency surgery during the beginning of COVID-19. I added coverage and provided Financial Assistance to those that didn’t have coverage. I have worked on various workques and adjust very well to the needs of the team and patients. I worked GENERAL SURGERY ALONG with other workques such as, and 40299, 1533, 925, 1097, 974, 1099. I enjoyed them all, learning something new is what I enjoy about working in our office. I worked hard to make sure our patients get the help they need and if I can’t help I make sure to forward them to someone who can. I was a trainer to some onborading new staff. I also took time to complete training and ask questions to gain knowledge of areas in the hospital I’m not familiar with. My ultimate goal is to make sure our patients are receiving the help they need and to continue to learn daily. Supervisor: Robin Little 336-***-****. Yes, it’s ok to contact supervisor.

Davidson County Community Action

911 S. Talbert Blvd

Lexington, NC 27292

07/2018-Present

Hours per week: 40

CSBG Case Manager

Duties, Accomplishments and Related Skills:

I access client needs, and develop strategies to help clients. I Provide support and resources for clients; good working relationship with support networks, government resources, and community resources. I research and refer to client resources such as health, education, housing, and childcare. I Evaluate and study programs, services, and resources for quality and client needs. As a dedicated CSBG Case Manager I Determine the correct course of action when helping adults, programs and services to benefit clients and community. I also Listen, Care for, and help Organize a safe and healthy lifestyle for my clients. Listening and providing help and advice for adults going through crisis situations. Caring for the well-being of my clients and helping a wide range of them, including people with serious illnesses, addictions, disabilities or who have been neglected.Organizing and influencing community and policymakers to develop programs, policies, and services to assist in social work. Advocating and raising awareness on behalf of clients and the needs of community and local services. As a case manager I thrive to give my clients the best of me and my abilities to help them with their needs. Supervisor: Darrick Horton 336-***-****,Yes it’s okay to contact supervisor

Pizza Hut

2900 N Main Street

06/2017 - 03/2018

Salary 9.75hr

Hours per week: 30

Shift Manager

Duties, Accomplishments and Related Skills:

I open the restaurant four days a week. Duties include but not limited preparing dough, setting up the make and cut table, polishing the fryer, and counting the safe. I also set opening cash and distribute cash to the drivers. The most important job of all is providing excellent customer service to the customers and resolving restaurant related issues. Supervisor: Sara 336-***-****)

Okay to contact Supervisor: Yes

Department Of State

U. S. Embassy Dhaka, Bangladesh

Baridhara, Bangladesh

08/2015 - 08/2016

Salary: 49,202.00 USD Per Year

Hours per week: 40

Consular Assistant

Duties, Accomplishments and Related Skills:

I was responsible for collecting 250-600 fingerprint scans daily from non-immigrants visa applicants. Under the supervision of a FSO, I assisted with other duties within the Consular section. Including but not limited the Security Advisory Opinion, outreach, FPU, DNA, and ACS portfolios. I respond to a wide range of public inquiries in both the (ACS) American Citizen Services and Dhaka Questionnaire email boxes. Communication was a key factor in this position as I had to regularly explain to applicants the biometric finger scan process, easing their fears and anxiety. Also questions from American Citizens about how to apply for services, costs, etc. I was considered the Senior Consular Assistant due to my extensive experience and training to support new officers and assistants that came through during open season. was given the opportunity to go TDY to Beijing China to help their team with biometrics during their busiest months Jan- Feb. The TDY experience was a great one that taught me lessons, skills, and training to bring back to my team in Dhaka. Working at the U.S. Embassy Dhaka was great, I've received plenty of training, team building, job development training in how to deal with our applicants and each other. Before departing Dhaka I worked on a few special projects for the DCG and CG. I helped setup for an important visit as the Ambassador's resident. I also worked with our CG and ICE to help deport illegal immigrants back to Bangladesh. Consular Affairs Dhaka was a very exciting place to work.Dhaka I worked on a few special projects for the DCG and CG. I helped setup for an important visit as the Ambassador's resident. I also worked with our CG and ICE to help deport illegal immigrants back to Bangladesh. Consular Affairs Dhaka was a very exciting place to work.

Supervisor: Sharon Weber/Phillip Vanhorn (880-****-****) Okay to contact this Supervisor: Yes

CGI

212 3rd Ave S

Minneapolis, MN 55401 United States

02/2014 - 06/2015

Salary: 35,000.00 USD Per Year

Hours per week: 40

Passport Support Specialist

Duties, Accomplishments and Related Skills:

As a Passport Support Specialist I operated various office equipment and machinery in preparation, processing, and mailing of passports and passport related documents. I utilized the current TDIS-PD and Prism computer operating systems to include document preparation, creation of document batches, imaging, scanning, and reviewing. At times I performed searches for customer passport applications, as requested. I worked the public counter and will call duties when assigned.

Supervisor: Valerie Gust 612-***-****)

Okay to contact this Supervisor: Yes

U. S. Embassy Kuwait

Bayan, Al Kuwayt Kuwait

10/2012 - 09/2013

Salary: 47,142.00 USD Per Year

Hours per week: 40

Consular Assistant (Volunteer)

Duties, Accomplishments and Related Skills:

I was responsible for collecting 250-600 fingerprint scans daily from non-immigrants visa applicants. Under the supervision of a FSO, I assisted with other duties within the Consular section. Including but not limited the Security Advisory Opinion, outreach, and ACS portfolios. I respond to a wide range of public inquiries in both the (ACS) American Citizen Services and Kuwait Questionnaire email boxes. Communication was a key factor in this position as I had to regularly explain to applicants the biometric finger scan process, easing their fears and anxiety. Also questions from American Citizens about how to apply for services, costs, etc. I volunteered due to the termination of the Iraq Support Unit which allowed me to work with Consular to keep on payroll since the job was ending. Also due to a high volume of inquiries via email and applicants for biometrics.

Supervisor: Wendy Ryde (00-965-****-****)

Okay to contact this Supervisor: Yes

Department of State

U. S. Embassy of Kuwait

Bayan, Al Kuwayt Kuwait

02/2012 - 09/2013

Salary: 47,142.00 USD Per Year

Hours per week: 40

Administrative Assistant (Iraq Support Unit)

Duties, Accomplishments and Related Skills:

I provided support needed for Congressional Delegations(CODELs), other high - level visits, and administrative support. My responsibilities were, but not limited to, time and attendance, typing, word processing, correspondence to include reviewing and drafting of cables. In event of a delegation or high - level visitor, I would coordinate various aspects to include all things logistical for the portion of the trip in Kuwait.i received an extra mile award during my time there. It was one of the most rewarding jobs I ever had. I was given the opportunity to meet and serve a lot of important people.

Supervisor: Omar Ali (00-965-****-****)

Okay to contact this Supervisor: Yes

Department Of State

U. S. Embassy of Kuwait

Bayan, Al Kuwayt Kuwait

11/2011 - 02/2012

Salary: 28,000.00 USD Per Year

Hours per week: 30

Security Escort

Duties, Accomplishments and Related Skills:

I escorted individuals within the CAA space in the embassy; however, I was assigned additional duties to include taking on an administrative role. The database I worked in kept track of all work orders. When the work order was complete it was annotated within the database. I made sure all work orders were accounted for and funded. I also shredded and reduced paperwork, and emergency destruction as needed. This job was the start of my state department career. I worked closely with the facility manager and his staff.

Supervisor: Mark Mishler (00-965-****-****)

Okay to contact this Supervisor: Yes

Boley Center INC.

647 34th Ave N. St. Petersburg FL

9/2005 - 4/2007

Salary: 25,700- 28,500 USD per year

Employment Specialist

Duties, Accomplishments and Related Skills:

I obtained jobs for adults and teenagers suffering from mental illnesses. My duties included but we're not limited to data entry processing. Conducting mock interviews, assisting clients with applications, clothing for interviews, speaking to employers on behalf of clients, visiting job sites and weekly visits to clients to check on their process. I was employee of the month and received an appreciation award for my hard work and dedication on the job and loyalty to my clients and their employers. This was the first job in my career and one of the best! Okay to contact this Supervisor: Yes

Madelyn Walters 727-***-****)

Education:

High Point University High Point, NC United States Bachelor's Degree 05/2003

Major: Human Relations w / Nonprofit Concentration Relevant Coursework, Licenses and Certifications:

Bachelor of Arts Degree: Human - Relations Nonprofit Concentration North Davidson High School Lexington, NC United States High School or equivalent 05/1999

Major: General

Relevant Coursework, Licenses and Certifications:

N/A General High School Courses

Job Related Training:Consular Task Force Basics(2014) Protecting PII(2012, 2015) Passport Security Awareness ( 2014) Cyber Security(2016 updated yearly), Obtained Secret Security Clearance, many more within the DOS FSI database. AR4CA Training References:

Name Employer Title Phone Email

Dr David Bergen High Point University Human Relations Department Head 336-***-**** adx5xw@r.postjobfree.com

Gerotha Burney Forsyth County Schools Retired Teacher 336 -407 -3691 adx5xw@r.postjobfree.com

Tricia Canton State Department Consular Assistant

410-***-**** adx5xw@r.postjobfree.com

Carolyn Alston Department Of State

Amb. OMS

210-***-**** adx5xw@r.postjobfree.com

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