EMMANUEL ALEXANDER HERNANDEZ

*** ******* ***. *** **********, CA 92410

Mobile: 909-***-****

adx5xo@r.postjobfree.com

SUMMARY

Bilingual team member able to smoothly handle everything from evaluating shipments to checking out customers. Excellent communication skills and strong commitment to teamwork. Devoted to keeping customers satisfied and loyal by providing current, well-organized stock with updated promotional pricing. A self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Committed to displaying positive, helpful attitude on daily basis.

SKILLS

●Bilingual in Spanish which includes advanced reading, writing, and speaking.

●Accurate money handling

●Security compliance

●Team player

●Decision-making ability

●Energetic

●Approachable

●Reliable

●Problem solving

●Sales expertise

●Exceptional customer service

EXPERIENCE

Allied Universal Private Security

Ontario, CA

Security Guard 12/2018 to Current date

Under this employment, my responsibilities are as followed; maintaining the premises safe a all times, confirming appropriate entrance and exiting of all employees, monitoring all inventory trailers recieve or unload all corresponding orders, and overall surveillance of any entering or exiting personel or vehicles. This position has given me enough experience to become more assertive and bring an immense sense of alertness. However, I am looking for a company that will allow me to grow and offer something greater. Here is a quick list of some of the job responsibilities that come with this current employment;

●Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

●Warned persons of rule infractions or violations and evicted violators from premises.

●Triaged problems quickly and provided precise and clear information while working under minimum supervision.

●Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.

●Responded to and thoroughly investigated all reported incidents to protect company assets.

Metro PCS

Pomona, CA

Sales Representative 07/2017 to 12/2018

During my employment with this company, I was required to persuade customers into sales. I gained excellent customer service skills as a result of being under minimal supervision. I was always able to be one, if not the, best sales men of the quarter. I can now easily talk to new customers, and find it very easy to persuade customers to purchase a new product or service. Unfortunately, I decided to let this job go due to the commute. Here are a list of some of the responsibilities that my job required;

●Utilized sales strategies to obtain commitment from clients and coordinate travel arrangements.

●Grew customer base by identifying needs and delivering relevant product solutions that achieve client budgets and schedules.

●Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

●Identified clients' needs regarding outdoor sports activities and made effective product recommendations.

●Fostered relationships with customers to expand customer base and enhance loyalty and retention.

●Managed order process for new and existing customers.

●Interfaced with customers to resolve problems quickly.

●Greeted store customers promptly and responded to questions with knowledgeable service.

Dollar City

Fontana, CA

Cashier 02/2017 to 07/2017

During my employment for this company, I was doing multiple roles. I was cashier for this company mainly. Which entitled me to help customers with any needs or complaints they had. I also had to maintain all inventory stocked and had to uphold the business' cleanliness. Due to company cut downs, many employees were let go and I had to leave. Here are some examples of my role in this company;

●Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.

●Helped customers complete purchases, including processing payments and bagging items.

●Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.

●Assessed floor displays to determine which merchandise required restocking.

●Maintained and organized store displays to enhance product visibility and expedite product location activities.

EDUCATION AND TRAINING

High School Diploma 2015

Options For Youth-Victorville Charter High School, Pasadena, CA

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