Customer Service Information Technology

Objective

I am looking for new challenges that will expand my skill set as well as nurture my existing skills. I will strive anywhere that can provide me with endless opportunities to learn, grow and achieve a good career in the organization within the responsibilities sphere

Education

SUNY Nassau Community College

Associate Degree A.A.S in Information Technology 06/2023 Relevant Courses:

Programming Logic and Problem Solving using Python Introduction to Information Technology & Operating System Management (Windows & Linux) Network Management I

Network Management II

Web Programming I

Web Programming II

Data Communication & the Internet

Database Management

Principles of Business Management

Interpersonal Communications

Personal Finance

Algebra & Trigonometry

Introduction to Statistics

Precalculus

Valley Stream South High School

High School Diploma 06/2021

Key Qualifications

Experience using Linux Operating system, Windows 10, Windows Server Strong working knowledge of LINUX commands, shell scripting and database queries Understanding of hardware components, and desktop components Current or relevant with Windows Server administration, including knowledge and experience with DNS, DHCP, Group Policy Management

General knowledge of configuring and using virtualization technologies such as Hyper-V and VMs Familiarity in Microsoft Azure Administration

Understanding of IP addressing and subnetting

Solid knowledge of the principles of data deduplication and it's use in reducing storage requirements Create and execute simple commands and scripts -Bash and PowerShell Technical knowledge and acumen of Microsoft Desktop and Office Applications Basic technical support at the network level: WAN and LAN connectivity Working Knowledge of DBMS such as Microsoft SQL Server Documented database processes, procedures, and configurations to maintain an accurate and up-to-date knowledge base

Standard skills and techniques such as normalization for designing relational databases and ER Diagram Use of networking hand-tools and devices such as RJ45 connectors, Wall-jacks, crimping tools, etc Knowledge of cable management such as STP, UTP, Coaxial, Fiber Optic, HDMI Basic workstation OS integrity troubleshooting and re-imaging if necessary Understanding the societal and personal impact of global information systems and the internet Being able to navigate in various systems environment, remote domains and network Strong knowledge of using AD

Perform administration tasks, including user/group administration in O365, security permissions and research event log warnings and errors, ensuring system architecture components work together seamlessly Solid knowledge of Windows file/folder sharing

Umer Kamran

516-***-**** ***********@*****.*** New York

Assists with the installation and configuration of software remotely or in person Knowledge of OSI Model

Designed, coded and developed web pages with HTML and CSS Ability to write and debug PHP code

Ability to write and debug JavaScript code

Solid Knowledge of IF-Else Statements, and Loops. in both JS and PHP Understanding of database integration with PHP

Solid Understanding of browser compatibility issues and how to work around them Proficiency in English

Highly skilled in problem solving

Excellent customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

Highly motivated, can work independently or in a team environment. Conducted remote support to resolve complex technical problems from home computers Ability to perform advanced mathematical calculations Demonstrated ability to work in a fast-paced environment Work Experience

Deep Traders Inc Bayshore, NY

IT Help Desk Support 06/2021 - 03/2022

Communicate technical information to both technical and non-technical personnel. Follow all company support procedures.

Set up user laptops and desktop workstations

Configure and deploy laptop images for upgrades/new users Maintain and manage file share access, and organizational group policies Provided remote technical support to end-users, troubleshooting issues through phone and email Administers new user accounts, passwords, and privileges/rights as assigned and directed by IT Management Experience with virtualization technologies such as VMware or Hyper-V Act as the initial point of contact for troubleshooting network connectivity, hardware, software, PCs, and peripherals; seek improvements to client operations

List, create and modify storage partitions

Used Active Directory, Group Policies, and permissions Troubleshooting local and network printers

Windows Command Line - Create, delete, copy, and move files and directories Ability to successfully connect computer to network (Wi-Fi & wired) Responding in a timely manner to service issues and requests Illustrated diplomacy, tactfulness and empathy when dealing with customers Ability to maintain knowledge of current technology and able to learn new technology Ability to troubleshoot issues related to email delivery and spam filtering Created and Managed ServiceNow (SNOW) reports and dashboards to track performance Managing tickets (SNOW), follow up actions and close issues Developed and executed SQL queries to retrieve and manipulate data from databases Assisted in database administration tasks, including creating and managing database objects such as tables, views, and indexes.

Central Thai Bistro East Rockaway, NY

Cashier/Restaurant Customer Service 07/2020 - 05/2021 Effectively took orders over the phone and in person, ensuring accurate communication of customer preferences to the kitchen staff.

Prepared orders in a timely manner, emphasizing food freshness and meeting customer expectations. Operated the cash register proficiently, processing payments accurately and providing correct change to customers. Demonstrated clear and effective communication with both customers and staff, addressing any issues or points of confusion with enthusiasm and problem-solving skills. Provided recommendations on menu items and responded to customer inquiries regarding food ingredients, dietary restrictions, and other related information.

Handled customer complaints promptly and empathetically, taking necessary actions to resolve issues and ensure customer satisfaction.

Maintained cleanliness and organization at the cashier station and dining area, contributing to a pleasant dining environment.

Collaborated as a team member with servers, kitchen staff, and management to ensure smooth restaurant operations. Multitasked efficiently, managing both cashier duties and customer service responsibilities effectively. Skills:

Industry Knowledge: Operating Systems, Web Development, Databases, Ticket Management Technical Proficiencies: Windows Server OS, Linux OS, IP Networking, VMware or Hyper-V, Active Directory, Group Policies, SQL queries, ServiceNow (SNOW)

Soft Skills: Problem Solving, Troubleshooting, Teamwork, Remote Support, Time Management

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