Customer Service Medical Assistant
Resume:
NIKITA PRITCHETT
**** ******** ****, **********, ** 35810
Phone: 938-***-**** adx5wa@r.postjobfree.com
Areas of Expertise
Client Relations
Team Leadership
Staff Training
Scheduling
Report Analysis
Record Management
Communications
Customer Retention
Problem-solving
Conflict Resolution
Strategic Planning/Analysis
Billing/Coding
Professional History
United States Postal, RCA October 2022-June 2023
Obtained signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
Returned to the post office with mail collected from homes, businesses, and public mailboxes.
Sorted mail for delivery, arranging it in delivery sequence.
Delivered mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
Met schedules for the collection and return of mail.
Signed for cash-on-delivery and registered mail before leaving the post office.
Held mail for customers who are away from delivery locations.
Packer/Problem Solver, Amazon January 2021-November 2021
Loaded and unloaded items from machines, conveyors, and conveyances.
Operated machinery used in the production process or assist machine operators.
Placed products in equipment or on work surfaces for further processing, inspecting, or wrapping.
Examined products to verify conformance to quality standards.
Started machines or equipment to begin production processes.
Ensured package was delivered to customer in a time manner.
Monitor Aid, Solace December 2020-January 2021
Maintained a safe play environment.
Observed and monitored childcare workers.
Kept records on individual children, including daily observations and information about activities, and meals served.
Sent reports to managers via email.
Customer Service, Alorica January 2020- March 2020
Prepared insurance claim forms or related documents and review them for completeness.
Calculated amount of claim.
Posted or attach information to claim file.
Transmitted claims for payment or further investigation.
Contacted insured or other involved persons to obtain missing information
Corresponded with insured or agent to obtain information or to inform them of account status or changes.
Janitorial, Spur October 2019-January 2020
Service, clean, or supply restrooms.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Gather and empty trash.
Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Overnight Maintenance, Wal-Mart April 2019-June 2019
Clean Bathrooms, Floors, Breakroom, takeout trash and keep floors cleaned the hold shift.
Assembler, Goodman Manufacturing
October 2015-October 2016
Assembler line builder air conditions and used drills to put parts on and painted doors with paint gun.
Unloader/Bakery,Wal-Mart February 2015-October 2015
Unloaded to trucks and put items in area to be stocked on shelves. In the bakery I stocked shelves and cleaned up before leaving shift, mop.
BillingAgent,Medco October 2009-February 2011
Assisting patient inquiries by answering questions regarding insurance and payment options for hospital accounts, processed payments by phone via checks, debit/credit cards and set up online accounts, gave discounts to settle accounts.
Key Achievement: Instituted new save rate program that increased client rapport, and retention of customer.
EDUCATION
Virginia College December 2014-June 2016
(Medical Assistant)
Ultimate Medical Academy,2022
Medical Billing and Coding
References
Name
Title
Telephone Number
Shamir Sales
Huntsville Hospital
Angela Richardson
Travel Phlebotomist
3806 Memorial Pkwy, Huntsville, AL 35810
Phone: 938-***-**** adx5wa@r.postjobfree.com
Areas of Expertise
Client Relations
Team Leadership
Staff Training
Scheduling
Report Analysis
Record Management
Communications
Customer Retention
Problem-solving
Conflict Resolution
Strategic Planning/Analysis
Billing/Coding
Professional History
United States Postal, RCA October 2022-January 2023
Obtained signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
Returned to the post office with mail collected from homes, businesses, and public mailboxes.
Sorted mail for delivery, arranging it in delivery sequence.
Delivered mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
Met schedules for the collection and return of mail.
Signed for cash-on-delivery and registered mail before leaving the post office.
Held mail for customers who are away from delivery locations.
Packer/Problem Solver, Amazon January 2021-November 2021
Loaded and unloaded items from machines, conveyors, and conveyances.
Operated machinery used in the production process or assist machine operators.
Placed products in equipment or on work surfaces for further processing, inspecting, or wrapping.
Examined products to verify conformance to quality standards.
Started machines or equipment to begin production processes.
Ensured package was delivered to customer in a time manner.
Monitor Aid, Solace December 2020-January 2021
Maintained a safe play environment.
Observed and monitored childcare workers.
Kept records on individual children, including daily observations and information about activities, and meals served.
Sent reports to managers via email.
Customer Service, Alorica January 2020- March 2020
Prepared insurance claim forms or related documents and review them for completeness.
Calculated amount of claim.
Posted or attach information to claim file.
Transmitted claims for payment or further investigation.
Contacted insured or other involved persons to obtain missing information
Corresponded with insured or agent to obtain information or to inform them of account status or changes.
Janitorial, Spur October 2019-January 2020
Service, clean, or supply restrooms.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Gather and empty trash.
Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Overnight Maintenance, Wal-Mart April 2019-June 2019
Clean Bathrooms, Floors, Breakroom, takeout trash and keep floors cleaned the hold shift.
Assembler, Goodman Manufacturing
October 2015-October 2016
Assembler line builder air conditions and used drills to put parts on and painted doors with paint gun.
Unloader/Bakery,Wal-Mart February 2015-October 2015
Unloaded to trucks and put items in area to be stocked on shelves. In the bakery I stocked shelves and cleaned up before leaving shift, mop.
BillingAgent,Medco October 2009-February 2011
Assisting patient inquiries by answering questions regarding insurance and payment options for hospital accounts, processed payments by phone via checks, debit/credit cards and set up online accounts, gave discounts to settle accounts.
Key Achievement: Instituted new save rate program that increased client rapport, and retention of customer.
EDUCATION
Virginia College December 2014-June 2016
(Medical Assistant)
Ultimate Medical Academy,2022
Medical Billing and Coding
References
Name
Title
Telephone Number
Shamir Sales
Huntsville Hospital
Angela Richardson
Travel Phlebotomist
Contact this candidate