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Service Center Operations Manager

Location:
Merritt Island, FL
Salary:
125k
Posted:
July 07, 2023

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Resume:

Christopher B. Jordan

****Savannahs Trail

Merritt Island, Florida 32953

407-***-**** adx5w8@r.postjobfree.com

CAREER OBJECTIVE

Motivated, accomplished leader with strong management, problem-solving and communication skills. Seeking a challenging position within a dynamic organization with room for long-term growth and personal and professional development.

PROFILE

• Responsible for development and implementation of Rebuilding 3 Profit and Loss centers to record margins.

• Spearheaded all facets and phases of Lean Manufacturing principles in 3 Profit and Loss centers.

• Directly supervised hourly Union employees in day-to-day duties. All Operations including EHS & VCP.

• Led teams in Growth Strategy activities, including New Product Development.

• Served as a liaison between the IBEW Union and Management team. PROFESSIONAL EXPERIENCE

Mitsubishi Power

Electrical and Mechanical Turbine Generator Department Operations Leader July 2019-Present Led and Project Managed all Specialty Electrical and Mechanical In-shop and onsite Gas and Steam Generator repairs for all North America, Central and South America. Stationary and Rotating equipment. Project Managed all activities including Mechanical Team of 6 Machinists, 7 welders, 6 Turbine Engineers, 4 Project Managers. P&L

$60m Annually. Heavy emphasis on: EHS, Quality, Delivery and Variable Costs. General Electric Energy Services May 1998-July 2019 Atlanta Service Center Steam Department Leader

Led and Project Managed all In-shop Steam repairs for all North America. Stationary and Rotating equipment. Project Managed all activities including Steam Team of 22 Machinists, 14 welders, 6 NDE techs, 2 Turbine Engineers, 2 Shop Ops Leaders, 2 Shipping Receiving, 2 Plant Maintenance Leaders, 2 Schedulers, Finance and Sourcing dept. EHS, Delivery and Variable Costs. On Time Delivery at 98%. P&L $45m Annually. General Electric FieldCore Field Services

US Southeast Regional Gas/Steam Generator Outage Manager. Led and Project Managed all Gas/Steam Gen outages for several Key accounts in the Southeast. Mainly VA, Ga, Al. Included all Sales/Costing/Resources/Logistics/Planning/Execution. P&L $25m Annually. Atlanta Service Center Generator Department Leader Generator Specialist Trained Led and Project Managed all In-shop Generator Field repairs for all North America. Project managed all activities including: 22 technicians, 2 Generator project Leaders, parts, EHS, Delivery and Variable Costs. Global Onsite Generator Repair Leader

Led and Project Managed all On-site Generator Stator and Field repairs for Southeast USA, Western Europe, Asia, North Africa. Project managed all activities including technicians, parts, EHS, Delivery and Variable Costs. Global Steam Generator SAP-ERP Senior Operations Manager Led Steam Gen SAP-ERP Implementation Design team. Included Design, Build, Training. SAP Modules included Project System, Customer Service, Production Planning, Quality Management, Sales and Distribution, and Logistics. Atlanta Service Center LEAN Transformation Project Manager: Led and Project Managed Lean Transformation of Power-Gen Service Center from a $25m annual operation to a

$45m annual operation. Duties included Physical Changes-Building Upgrades, Equipment upgrades, Floor re-design to Lean Principles. Delivered Lean Training for all employees which included leading Action Workouts throughout the Steam Gen Business. Created a Toll Gate project for all Steam Gen Service Centers to follow. Redirected existing Industrial Business to other P&L centers and increased Power gen Business by 58% while lowering costs by 42%. LEAN improvement brought Margin improvements from 33% to 46%. Atlanta Service Center Switchgear Department Manager: Rebuilt and Redesigned Switchgear Services business. Including developing market strategies for sales and growth. Reduced Cost Reduction cycle targets by 33%. Provided sales support to customers, sales managers, and sales directors. Established sales goals and maintained profitable pricing structure for multi-million-dollar organizations. Grew $1.9m business to $3.3m. Margins ranged from 28%-36%. Manager of Shop Operations and EHS Coordinator Ohio Coil Service Center: Managed Shop operations of a Stator bar manufacturing plant. Which included: Scheduling, Personnel utilization, On time deliveries, Plant & Equipment, Coordinated all phases of the Environmental-Health-Safety program. Maintained 100% no injury or illness records reaching a 5k days without an accident. Recruited, organized, trained personnel; maintained optimum staffing levels and proper Level Loading of work. Grew $3.5m business to $7.2m. Margins ranged from 52%-65%.

Dallas Texas Switchgear Department Manager:

Rebuilt and Redesigned Switchgear Services business. Including developing market strategies for sales and growth. Provided sales support to customers, sales managers, and sales directors. Established sales goals and maintained profitable pricing structure for multi-million-dollar organizations. Grew $350k business to $1.9m. Margins ranged from 28%-32%.

Atlanta Georgia HQ-Power-Gen Parts Engineer and Pricing Analyst: Work Leader of small team as Steam Gen and Gas Turbine parts engineer. Developed Records data base for a 70 plus year old system. Maintained Price levels on Capital Manufactured parts. Hughes Electrical Supply: Jun 1995-1998

Switchgear Department Leader. Designed Switchgear Quotation department. Which included Sales, Quotations, and Project Management. Manager of Shop Operations. Warehouse and Operations Manager-managed inventories, shipping/receiving, floor personnel-which included order pullers, counter department, inside sales. Led Annual and Bi-annual inventory checks.

Bishop Kenny High School Teacher Jun 1989 – 1995 Jun Instructed High school grades 10th-12th Macroeconomics, Microeconomics, World History, World Geography, Journalism, and Yearbook development, Photography. Secondary education certified. United States Air Force and United States Air Force National Guard Oct 1986-1995 Jun Last Grade held in the US Air Force 1st Lt. Last positioned Held-Aircraft Maintenance Officer for Tactical Air Command 125th Florida Air National Guard.

Additional employment information available upon request. EDUCATION

B.S. in Business Management-State of New York External Degree, Albany N.Y. B.S. in Social Sciences and Social Studies in Teaching-Florida State University, Tallahassee, FL. COMPUTER SKILLS

Oracle, SAP, Microsoft Word, Microsoft Project, Excel, PowerPoint, Visio



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