Sports, consumer products, marketing, business development, C Level, degree, college

ALICIA D. COOK

CELL/TEXT: 914-***-**** EMAIL: adx5vs@r.postjobfree.com www.linkedin.com/in/aliciadcook1 SUMMARY

Highly motivated administrative professional with high-level MS Office computer skills. Excellent organizational and interpersonal skills. Ability to work in a fast-paced and challenging environment with minimal supervision, managing projects of all sizes. Focused and detailed in delivering results with tight deadlines. Proactive and resourceful with outstanding judgment on tough issues, while exhibiting tact and discretion in an executive environment. Readily available to relocate to be closer to the office or executives’ preference for working location. Available to work outside of standard working hours.

EXPERIENCE

Progressive Insurance Company, Yonkers, NY 2019-2022 Executive Assistant to the House Counsel

• Processed collection of discovery records for litigation. Aggressively sought to obtain medical records and other key records from providers or facilities engaged with the plaintiffs.

• Extremely fast-paced, processing job, which spanned from initial contact with providers to serving subpoenas as needed. Extensive follow-up and maintaining meticulous details in the ATO system.

• Worked with a team of four to develop workflow and solutions to refine processes and identify efficiency improvements. The position required the ability to maintain the highest level of confidentiality. Private Contractor, New York and Connecticut 2014-2018 Executive and Personal Assistant

• Assignments include top health service companies, prominent consumer product companies, as well as small-to- mid-size businesses. Varying positions supporting areas of Finance, Legal, Human Resources, Marketing, and Operations. Companies included small, mid-sized, and large firms such as New York State Power Authority, Westchester Medical Center, PepsiCo, Diageo, and Sun Products.

• Project highlights included creating onboarding personnel for a start-up company, producing an Employee Handbook, creating a records retention policy, implementing an e-filing system, and training administrative staff and consultants on Concur Software for expense reports. Personal assistant projects included managing holiday gift purchasing, Equine Management, family trusts, and contribution tracking. (Spreadsheet of assignments available by request).

Avon Products, Inc., White Plains, NY 2011-2014

Executive Assistant to the Vice President of Finance and Vice President of eCommerce

• Project-based office executing Avon’s #1 strategic priority to integrate SAP into the eCommerce platform.

• Heavy calendar management, travel plans, expense reports, and document production including PowerPoint presentations and spreadsheets. Maintained all department’s key documents on SharePoint.

• Developed onboarding process and managed all aspects of a satellite office for staff and onsite consultants.

• Managed visa applications for all associates and worked with Legal Counsel to develop specific documentation. The project shut down in March 2014, which resulted in the layoff of all 180 employees. The Dannon Company, Inc., White Plains, NY 2008-2011 Executive Assistant to the Chief Legal Officer, Danone North America

• Coordination of heavy calendar, video conferences, travel, and expense reports for CLO and staff of eight.

• Responsible for highly confidential legal documents, reports, and correspondence.

• Managed Legal Department’s vendor and service procurement lifecycle, utilizing SAP with unusually high volume due to a Class Action Litigation.

• Worked with the newly hired Records Manager to develop and implement a records retention policy.

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Sports, consumer products, marketing, business development, C Level, degree, college ALICIA D. COOK Page 2

United States Tennis Association, White Plains, NY 2002-2008 Executive Assistant to the President & COO

• Planned and coordinated all monthly board meetings held in various U.S. locations. This included negotiating hotel contracts, room block assignments, transportation arrangements, food & beverage orders, board book materials, and coordination of all social activities. Served as onsite coordinator, managing presentations, meeting flow, and note-taking for the drafting of board minutes.

• Managed dissemination of all communications to staff, regional offices, committees, and volunteers.

• Served as onsite manager for the Executive Office at the US Open, including VIP and International guest arrangements.

• Supervised and provided daily workload to the Administrative Assistant supporting the Executive Office. Cendant Corporation/CUC International, Stamford, CT 1994-1999 Executive Assistant to Chief Financial Officer and Vice President of Investor Relations (1994-1996)

• Responsible for the production of investor presentations for the Chairperson & CEO, CFO, and COO.

• Coordinated events and meetings for the board of directors, analysts, shareholders, and employees.

• Promoted to Account Manager in the Interactive Division. Account Manager, Interactive Services Department (1996-1999)

• Implemented a direct response affiliate program for the AutoVantage New Car Buying Service. PepsiCo, Inc., Purchase, NY 1985-1994

Executive Assistant to President & CEO, Monsieur Henri Wines & Spirits Division (1992-1994)

• Scheduled and coordinated the President’s business and personal calendars, arranged international and domestic travel, and processed expense reports.

• Planned all logistics of the Annual Senior Management weekend retreat, as well as quarterly Salesforce Team meetings, including site selection, attendee correspondence and registration, transportation, gift selection, entertainment, recreation, and provided on-site support at events.

• Established and implemented company-wide standards and operating procedures for division headquarters in the areas of telecommunications, purchasing, mailroom, basic office practices, and employee recognition. Executive Assistant, International Marketing Department, Pepsi-Cola International (1985-1992)

• Received four promotions while working in the Marketing and Business Development Departments. All roles included substantial responsibilities for presentation production, conference/event planning, and international travel for executives who traveled 70% of the time.

• Recipient of 1989 Golden Apple Award for Secretarial Excellence in Westchester County. EDUCATION

Cornell University Extension Program, Women’s Career Development, SUNY Purchase, NY The extension program focused on career development for women in the workplace. Provided by PepsiCo for career development.

Berkeley College, White Plains, NY

Certificate in Business Administration and Computers. Honors: Dean’s List & President’s List. College Degree: My experience working in some of the top corporations in the area, as an Administrative Professional, can be considered equivalent to that of an associate or bachelor’s degree. COMPUTER SKILLS

Advanced proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook, Visio, Publisher and Teams), SAP, SharePoint, ATO, WebEx, Adobe, Concur, QuickBooks, Videos, Zoom & MS Teams. Efficient on both PC and Mac. Tech- savvy and broad knowledge of social media and convergence marketing. Adaptive learner of proprietary software programs.

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