Post Job Free

Resume

Sign in

Technical Support Software Engineer

Location:
Chennai, Tamil Nadu, India
Salary:
8L per annum
Posted:
July 07, 2023

Contact this candidate

Resume:

P AGE * MOHAMED S I DHIQ

MOHAMED SIDHIQ

Software Engineer

Contact : +91-790*******

Email: adx5vc@r.postjobfree.com

Location: Tamilnadu, India

Intuitive Engineer with a record of accomplishment of implementing complex responsibilities in technical leadership. Ability to work effectively in a fast-paced environment. Expertise in networking concepts, Routing and switching protocols, knowledge of firewall setup, LAN troubleshooting.

Strong aptitude in maintaining knowledge of company’s product portfolio while ensuring correct competitive positioning. Client- centric with a tactical approach in interfacing with key clients, understanding requirements and suggesting viable services S K I L L S E T

W O R K E X P E R I E N C E

Software Engineer I

Terralogic Software Solutions Pvt. Ltd, Bangalore, India Sep’21 – Present Highlights:

Working on Regression Testing in the thought of implementing new protocols and new features for release

Working on Regression and Integration testing. responsible for building required TB topology to cover the features .also involved in platform testing

Working on protocol testing with traffic generator like IXIA, Spirent . involved in Debugging of errors and troubleshooting,Manual execution of cases and automated execution using EARMS.

Learnt framework tools of CISCO for Network Test Automation, Sanity feature solution . Planning and Troubleshooting

Implementing and troubleshooting

network problems, various

software and hardware upgrades in

efficient performance and technical

problems in a resolving manner

Network security

Design and delivery of

transportable networks for in

communication while

maintaining compliance with

network security standards

Technical Support

Routed related tasks,

providing technical support

for configurations. Led

technical support for problem

detection, monitoring server

backups.

Customer Handling

Handling Client Relationship

Management; providing service

consulting while understanding

client’s requirements, and

achieving customer satisfaction

Networking skills

LAN troubleshooting, Knowledge

of configuration and maintenance,

Dynamic Host configuration

Protocol, Virtual Private Networks

L2/L3 protocols.

CCNA Skill

Using subnets, Configuring

Switches, Routers, Switching and

Routing Configuration, Static

Routing, Dynamic Routing, VLAN

Configuration, DNS,STP..

P AGE 2 MOHAMED S I DHIQ

Working on Intrepid/Startrek Regression Testing on devices like C9600x/C9500x/C9200x switches for layer 2, layer 3 and multicast networking.

Worked on Sanity Testing on how the IOS is booting on Cisco Switches.

Worked on specific functionality test (Memory Consumption, Boot time etc..) used automated scripts and performed the functionality tests. Executed test cases, gathered and evaluated the results and generated test summary reports.

Effectively involved in bug tracking, report viewing and analyzing, fixing of bugs and the functionality to make them work intact. Worked with developers to update the defects and resolve them.

Involved in bulk execution of test cases formulated as per requirements,

Facilitate/Assist with daily/weekly meetings held by Testing Enablement to discuss status of testing and calendar activities. Network Engineer

CMS IT Services Pvt. Ltd, Trichy, India Jul’20 – Mar’21 Highlights:

Design and implement new solutions and improve resilience of the current environment

Worked on BMC remedy (helix) Management.

Setting up, verify and manage CISCO router 4K Series .

Configuring firewalls, routing and switching protocols (STP, VLAN) interfacing configurations of firewall to maximize network security

Secure network systems by establishing and enforcing policies, and defining and monitoring access Network Engineer

Presto Info solutions Pvt. Ltd, New Delhi, India Sep’18 – Jun’20 Highlights:

Worked On the free Wi-Fi project of BSNL (BHARATH SANCHAR NIGAM LIMITED).

Design, deploy company LAN, including routers, switches, UPS and other hardware

Conducted Network modeling and analysis to construct a high reliable, high performance integrated network.

Worked On the Networking protocols (IPSEC, HSRP, OSPF, QoS)

Monitor network performance and troubleshoot problems and outages.

Upgrade and configure network equipment (Routers, hub, servers, switches) for use on operational networks.

Maximize network performance by monitoring and troubleshooting. Travel to remote locations for network troubleshooting when necessary

Solid Understanding and working of OSI /TCP/IP model.

Actively Participated in lead projects as assigned in order to achieve department’s company goals.

Communicated with installation department to resolve the issues faced by the client during installation stage.

Executed subsystem test events to verify system integrity in response to engineering changes and updated hardware and software integration

Technical Support Engineer

Next Education India Pvt. Ltd, Hyderabad, India Jul’17 – Jun’18 Highlights:

Installed Software, modified, repaired hardware and resolved technical issues.

Resolved customer issue in a clear, courteous, and straight forwarded manner.

Provided Tier 3 technical support to internal and external customers including troubleshooting and resolution of network scheduled events and outages.

If installation is our scope of work, process the documents to our installation department for their job scheduling.

Communicated with installation department to resolve the issues faced by the client during installation stage.

Updated about all the project details under my care in our company database (CRM), as it is under management supervision. P AGE 3 MOHAMED S I DHIQ

E D U C A T I O N

Bachelor Degree (Electrical Engineeering) MIET Engineering college, India.

Higher Level Education VS Boys Higher secondary school, State Board of Education, India.

Intermediate VS Boys Higher Secondary School, State Board of Education, India. P R O J E C T P U B L I C A T I O N

Optimal charging and discharging scheduling of battery storage system for distribution system interconnected with sizeable PV generation.

C E R T F I C A T I O N

Certified in Networking skills (Routing, Switching, Configuration)

Certified in Networking and Hardware.

Certified in Python Automated Test Systems pyATS in CISCO Dev. Net

T E C H N I C A L S K I L L S

Packages and Tools: ERP & CRM

Languages : Basics in C and C++

L3 protocols :IPV4, OSPF, HSRP, EIGRP,RIP

L2 protocols: VLAN, STP, LLDP

Test types :Regression testing, Sanity testing, Platform testing, Integration testing

Framework Tools : pyATS

I N D U S T R I A L T R A I N I N G

Middle Management Training (2014)

Industrial training (2013)

P E R S O N A L D O S S I E R

Date of Birth: 22/06/1993

Driving License: India

Nationality: Indian

Languages: English, Tamil



Contact this candidate