Customer Service Team Members

FB Frances Burrow

Fort Smith, MT ***** 479-***-**** adx5v9@r.postjobfree.com

PROFESSIONAL

SUMMARY

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Excellent customer service skills. Up to date with computers, technology.

SKILLS Technical Demonstrations

Vendor Collaboration

Report Scheduling

Account Development

Customer Engagement

Data Synchronization

Continuous Improvements

Account Strategy

Incoming Mail Procedures

Client Satisfaction

Corrective Actions

Account Retention

Social Media Platforms

Coding Accuracy

Quality Assurance and Control

Organizational Systems

Staff Support

Revenue Generation

Logistics Operations

Project Management

System Optimization

WORK HISTORY LEAD 01/1999 to 11/2021

Klien Tools

Trained new team members by relaying information on company procedures and safety requirements.

Coached team members in techniques necessary to complete job tasks. Worked different stations to provide optimal coverage and meet production goals.

Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. Managed schedules, accepted time off requests and found coverage for short shifts.

Adjusted equipment to meet different productivity levels. Directed and supervised team of [Number] engaged in [Type] and [Type] development.

Designed strategic plan for component development practices to support future projects.

Developed monthly and daily production output plans to deliver on customer service and financial metrics.

Audited team performance and compliance with [Type] and [Type] standards.

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. Built strong relationships with customers through positive attitude and attentive response.

Supervised team members to confirm compliance with set procedures and quality requirements.

Held weekly team meetings to inform team members on company news and updates.

Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Reviewed, implemented and updated company records related to team activities for future reference.

Promoted high standerds through personal example to help each member understand expected behavious and standards.

EDUCATION High School Diploma

Springdale High School, Springdale, AR

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