Customer Service Representative

Kelly Ewell

** ******* * ********* *****, FL ****2

561-***-****

********@*****.***

Experience Camp Bow Wow December 2021- January 2023

• Took care of dogs by feeding, monitoring, and entertaining Teleperformance Quality Assurance Analyst December 2018- June 2021

•Monitoring Agents

•Calibrations

• Escalations

• Knowledgeable in Teleperformance computer programming

• Teleperformance Customer Service Representative April 2018-December 2018

• Retention specialist

• Problem solving

• Sales

Gulfstream Goodwill December 2008-April 2018

•Customer service

•Merchandise store

• Training employees

Closet Design Group June 2002-June2005

• Secretary

• Answered Phone and emails

• Spoke with Designers and scheduled appointments

Special Needs Children Assistant Teacher September 1995-June 2001

• Educator

• Attended meetings

• Lesson Planned

Education Montgomery College Rockville, Maryland

University of Maryland College Park, Maryland

Qualifications • Typing skills

• Experience with online meetings such as zoom or google meet

• Software experience with Microsoft systems such as word, excel, and powerpoint

!2

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