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Social Media Customer Service

Location:
Palmer, MA
Posted:
July 07, 2023

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Resume:

Hello

I’m Michael Harrison

** ******** ******

Three Rivers, Massachusetts 01080

803-***-****

adx5ut@r.postjobfree.com

Skills

Versatile, resourceful editor and results-driven content and social media professional who knows how to navigate the digital landscape. Experienced in management and customer service/relations.

● Storyteller for all platforms who always makes deadline

● Sharp-eyed proofreader and copyeditor

● SEO-conscious social media expert

● Manager with public relations and project management skills

● Multitasker who works well remotely

● Teamwork-driven leader

Experience

Sept. 2020 - Dec. 2022

Turley Publications, Palmer, Mass. - Editor

● Manage the production of two community newspapers (the Register and Journal Register)

● Assign, edit and report and write news and feature stories

● Manage two Facebook pages

● Shoot, edit and post videos and photos

● Livestream events

● Customer service

Dec. 2019-Sept. 2020

Puma Creative, Tega Cay, S.C. - Senior content producer

● Produce and edit website and marketing content

● Manage social media for clients

Sept. 2004 - Sept. 2018

Fort MIll Times, Fort Mill, S.C, - Editor-in-chief

● Managed newsroom staff

● Led transformation into digital and social media era

● Planned weekly print edition, special sections and niche publications

● Led investigative projects

2

Education

Sept. 1980 - Dec. 1985

Thiel College, Greenville, Pa - English, U.S. history, Communications Independent story in journalism

Awards

• Multiple S.C. Press Association awards for Innovative Projects and Integration of Print and Digital

• Best website

• Best use of social media

• Six national McClatchy President’s Awards for Excellence

• South Carolina Press Association Harris Award for Editorial Writing

• Best Short Feature Story, SCPA 2007

• SCPA Jay Bender Award for Assertive Journalism 2009

• SCPA Award for Public Service 2015



Contact this candidate