Customer Service Team Members

MELISSA HAGAN

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PROFESSIONAL SUMMARY

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward- thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Payroll Preparation

Design Coordination

Verbal and Written Communication

Approachable and Outgoing

Staff Training

Coaching and Mentoring

Balanced Work Ethic

Remodels and New Construction

Customer Relations

Team Oversight

Interior Renovations

Bidding Process

Operational Efficiency

Accounts Payable and Accounts Receivable

Employee Motivation and Performance

Innovative and Visionary

Client Service

WORK HISTORY

03/2020 - 04/2023

Top Quality Cleaning Services Owner and Operator

Top Quality Cleaning Services - Chiefland, FL

Gainesville, FL 32612 352-***-**** ***************@*****.*** Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Optimized team hiring, training and performance.

Maintained up-to-date administrative records to monitor operational conditions. Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.

Trained and developed team members to build human capital. Generated revenues yearly and effectively capitalized on industry growth. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Improved records management systems for leases and contracts to boost renewals timeliness. Oversaw end-to-end business processes to maintain proficiency and profitability. Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. Monitored staff performance, providing final-say assessment over inquiries. Led screening, hiring and staff scheduling to maintain compliance with group goals. Kept all building areas and equipment functional and well-organized to promote business performance.

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.

Employed prompt decision-making and in-depth research to resolve issues. Input income and expense details into database to track business finances and address variances. Provided outstanding coaching to employees to boost productivity. Learned and remained updated on statutory requirements and regulations. Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Set, enforced and optimized internal policies to maintain responsiveness to demands. Verified parts and materials through audit inspections and independent checks. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Performed inspections and routine maintenance on equipment. Provided on-the-job training to newly hired workers and team members. 08/2012 - 03/2013

Event Server/ Restaurant Server

Albert's Restaurant At The Hilton - Flat Rock, NC

Provided friendly, courteous service to create memorable moments for guests. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Maintained event cleanliness during service by promptly clearing dishes after each course. Arranged linens and table settings according to seating plan and event theme. Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Served appetizers, delivered entrees and refilled beverages for banquet guests. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Maintained flexible work schedule to meet event needs. Answered guest questions about event plans and food service choices. Delivered catered food and supplies to facility for on-time set-up. Fostered enjoyable event atmosphere through friendly guest interactions Cleared dishes and glassware quickly following each course. Prepared serving and appetizer trays and set tables at diverse events. Executed synchronized meal service simultaneously serving multiple guests. Adapted service based on customer requests and kitchen readiness. Monitored dietary restrictions and served guests with special needs. Circulated appetizer and drink trays smoothly around events to offer selections to guests. Checked identification for minimum age for sale of alcoholic beverages. Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times. Returned reusable goods and serving equipment for inventory and restock. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Checked on tables and drink needs while refilling water glasses and bringing supplies to customers. 07/2008 - 06/2012

Team Leader/Server/Bartender

Season's Restaurant At Highland Lake Inn - Flat Rock, NC Mentored and guided employees to foster proper completion of assigned duties. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Built strong relationships with customers through positive attitude and attentive response. Established open and professional relationships with team members to achieve quick resolutions for various issues.

Led team of 10-15 members while providing exceptional customer service. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Facilitated training for associates through daily coaching and regular performance appraisals. Implemented new working processes to deliver multiple improvements. Maximized efficiency by removing safety hazards and debris from work areas. Participated in cross-functional team-building activities. Cross-trained and provided back up for customer service managers. Positioned as go-to person for up to 10-15 staff members, troubleshooting complex administrative and training issues promptly.

EDUCATION

12/1993

GED

Chiefland High School - Chiefland, FL

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