Team Member Customer Service

CheddaMeiLani M. Fields Email: adx5tc@r.postjobfree.com

Tooele, UT Phone: 385-***-****

Objective Statement-

I am honored to be able to hopefully demonstrate and prove to you that I would be an amazing candidate for the position you are hiring for. My college background with Southern Careers in office Admin and Metropolitan of legal studies, help me to be an ideal candidate for the needed skill in a series of troubleshooting activities and knowledge-based research. I hope you enjoy examining and discovering a part of my crazy life; Thank you for taking the time to read this. I look forward to hearing from you.

Employment History

Uber- Tooele/SLC area 6/2023-present

-responsible for providing safe and reliable transportation services

-top-notch driving skills, a great sense of direction

-friendly, customer-first mindset

DoorDash- Tooele, UT 08/2021-present

-Top Dasher as of 05/2022 managing a high volume of orders.

-Models safe driving in all types of weather conditions.

- Follows safety practices while navigating local streets and highways with ease using a GPS

-Great interpersonal and conflict-resolution skills all while offering stellar customer service when communicating with customers, DD customer support and other restaurant members with a smile to make the most effective deliveries

- Deliver orders within an optimal period-of-time, ensuring freshness of food and respecting customer preferences

Waxie Sanitary Supply- SLC UT 11/2018-05/2021, Customer Rep

- Maintain a positive and professional work relationship with all customers through will call orders for ease of pick up.

- Ensure each customer is given the opt most respect when it comes to any issue/problem they have.

- Ensure all incoming phone calls are answered with thoughtfulness, empathy, and customers are happy at the end of every interaction.

- Follow all proper procedures for order entry, return policies and most importantly safety.

Overstock.com- SLC UT 10/2012-10/2018, Customer Rep

- Communicate with customers via telephone and email to provide information about products and services.

- Responsible for handling Customer contracts which include but not limited to placing orders, reviewing existing order status, setting up returns for dissatisfied customers and completing follow-up items

- performed daily series of troubleshooting activities and knowledge-based research

CSL Plasm- SLC UT, 04/01/2012-10/01/12, Reception Technician

- Greeted donors at the plasma collection center and conducted a series of registration procedures to qualify donors for the plasma pheresis process. I ensured every patient was accommodated to in every possible way I could. Patient comfort was and still is the highest priority.

-Applied my skills in understanding of the medical industry, terminology and standards.

Alorica-Magna UT, 1 year- Growth Technical CSS

-Demonstrate ability to multi-task, manage time all while demonstrating and keeping a calm, comforting, and helpful voice while managing unsatisfied, elderly or emotional customer interactions.

-Listened, empathized, and resolved displeased customer/clients to the best of my ability using the available tools, resources that were available to me within the knowledge-based program that was provided to me.

VANGENT-Sandy UT, 6 month project, CSRII- Lead

- Maintained team dynamics and motivations of work processes. I helped and worked with every team member to ensure they understood and knew every task, resource, and tool they could use during the length of the project.

-Performed research and problem resolution using multiple systems, communication, and resources to complete the task that was of the utmost importance to complete.

-Obtained a certificate for Federal Suitability from Department of Commerce. I received that when the government did a federal level background check.

Detroit Diesel –Tooele, UT, 1 year and 4 months-Economic Lay-off(recession), Reman-Tech

-Inspected and repaired S-60, important factor to turbo manufacturing, along with 2 cycle water and oil pump sections

-Maintained production schedules for multiple products with attention to quality, detail, and components to make the products function the exact way the customers desired.

-Collaborated as a team member, worked independently, and was always equipped to help, advise, teach, or even uplift fellow employees to maintain a work environment that encourages employees to grow together and become a family.

Granite School District -Substitute Teacher

-Substitute teacher, on call, requested, and scheduled to teach kindergarten to 12th grade.

- I was diligent, focused, dedicated to making a difference in my students’ life. I was requested by many full-time teachers, schools, and students. I was at the school, prepared, and excited to meet new children. I kept the children on task all while keeping the environment relaxed and fun.

Car Accident (01/07/2007-11/01/2007)

-Took the time off from working to recover from a broken femur and shoulder from a head on collision automotive accident.

Dallas ISD –Dallas TX, 4 years- Budget cut, Computer Instructor

-Taught computer applications to grades 3-6th. Constructed a safe place for the children to learn, grow, and build the knowledge on how to use computers in a process they can comprehend. Reinforced task objectives in a reassuring but firm method.

-Responsible for coordinating, photographing, and recording events to publish for presentations to keep the memories and moments the children will cherish forever.

-Participated in academic committees, organizations, and group operations organized by the school along with parents and children to include listening to every person’s opinion and feelings regarding administrative duties and institutional policies. Every opinion matters and every single person deserves to feel heard and recognized as an individual.

Skills/Awards

Operating systems: AS400, Windows XP, Windows Vista, Windows 7, Ubuntu Linux, outlook, powerpoint

Computer applications: Quick books, Microsoft Suite, Adobe, Printshop 65wpm

Emails: Group Wise, Outlook, MSN, gmail

Southern Careers: graduated with high Honors, Metropolitan: Presidency Honor Roll

Other: Understanding, detailed oriented, empathetic, communication mastery and punctual.

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