Summary

Well-organized Customer relations and Administrative professional bringing excellent multitasking abilities developed over 8 years of Customer Services experience.Motivated who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Quickly learns and masters new concepts and skills. Passionate about ensuring customers leave with a positive experience. Now looking for a suitable position with a reputable, and exciting employer. Highlights

MS Operating system, MS Office (Word,

Front Page, Excel, Outlook).

Software and Hardware Installation.

Interpersonal skills

ERP systems (learns new software quickly)

Exceptional communication skills

Networking, Soft Switches, VOIP Specialist.

Management skills

Technical Support

Experience

Customer Services Manager– 08/ 2022 till now.

Eco Drive Driving School Dubai UAE.

As Customer service representatives I am helping customers with queries, complaints and questions and give customers information about products and services, open new files and process returns. By helping customers to understand the Services and answering questions about their new file opening or test reservations and they are sometimes seen as having a role in sales. Students Advisor/ Online Support Agent – 01/2022 to 08/2022. Metropolitan School Of Business And Management UK (Dubai UAE office) Be available to meet with students during office hours by appointment or online meetings. Provide direction for program progress toward the student's career and educational goals and to provide relevant, current academic information. Refer students who may need assistance solving academic or personal problems.Responded to student inquiries regarding academic appeals, student orientations, probation, and various curriculum issues and concerns. Customer Service and Sales Advisor - 07/2018 to12/2020 MHS, US Telecom and Software CompanyIslamabad,Pakistan Being the Second point of contact for customers and clients, and providing them With the highest service standards to ensure the company has a good Reputation and good feedback is received.Cold-called customers to up-sell services. Dubai UAE # +971-********* adx5t6@r.postjobfree.com

Muhammad Farooq

Resolving face to face, telephone, Skype, Whatsapp and email queries quickly and to completion. Assisted in training new members of staff.Developed a number of incentives for team members to achieve targets

Customer Service Manager- 07/2015 to 06/2018

WT Services Sharjah,UAE

Maintained a friendly manner and calm, positive attitude when handling complaints over Skype, Whatsapp and face to face mostly.Worked to ensure all individual and team targets were met. Increased personal sales goals from 20% to nearly 80% during 2016-2018 through consistent effort and regular meetings with the customer and cold calling and giving deals that they can’t refuse. Maintaining physical and digital personnel records like employment contracts. NOC Engineer, Customer / Vendors Support Manager- 03/2011 to 04/2015 Wave-Tel LDT, London, UK

Troubleshooting and makes improvements to the network. Provide Customers support of Over Skype, Whatsapp, Phone and Emails for quick solutions of their queries. Provide technical expertise to resolve network and other operational events and trouble tickets. Perform Annual Telecommunications and Monitoring Assessment Program inspections. Monitor network operations on a 24 x 7 x 365 basis.

Provides compilation of records and reports concerning network operations and maintenance. Business Account manager - 06/2008 to 09/2010

QGC (RED TONE) LDI, ISLAMABAD, PAKISTAN

Designed and implemented strategies to cross-sell and up-sell services to existing customer base. Met monthly sales quotas and activity levels on a consistent basis. Prepared and compiled sales proposal documents on a regular basis. Telemarketing Sales Representative - 06/2006 to 12/2006 Nettech Ltd, Islamabad Pakistan

Solicit donations or orders for goods or services over the telephone. Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

Admin Coordinator- 01/2006 to 06/2007

Nowshera Rural Development Foundation NOWSHERA CANTT, PAKISTAN. I handle clerical and Guest duties, analyze and improve office processes and policies and ensure that the office operates smoothly.

Education

Level 6 (Advance Diploma) in Business Studies:Business Studies- 2014-2015 LSBA (London School of Business & Accountancy), London UK Level 5 (Diploma) in Business Studies:Business Studies- 2013-2014 LSBA (London School of Business & Accountancy), London UK Level 4 (Certificate) in Business Studies:Business Studies- 2011-2013 LSBA (London School of Business & Accountancy), London UK BA:Bachelor of Arts - 2009

Peshawar University, Peshawar Pakistan

D.B.A (FSC): Diploma in Business Administration 2003-2005 Preston University, Peshawar Pakistan

SSC (Matric):Secondary School Certificate 2002-2004 Army Public School Nowshera Cantt, Pakistan

Interests

Traveling

Volunteer Support

Gaming

Certifications

DIT (Diploma in Information Technology)

Level B2 (City Guilds) London

Languages

English

Urdu

Pashtu

KEY ACHIEVEMENTS

● WaveTel UK A proven record of accomplishment in resolving complex customer issues over 24/7 basis.

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