Customer Service Operations Manager

CB Connie Blankenburg

Arroyo Grande, CA ***** 805-***-****

********@*****.***

PROFESSIONAL

SUMMARY

Dedicated and highly engaged District Manager with over 25 years experience leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. in directing sales, staffing and operations for multiple-unit portfolio and large staffs. Consistent track record in improving operational performance and achieving results through leader and associate development, engagement and best in class execution. Adept at implementing strategy and vision, increasing sales, reducing expenses and leading high-performance motivated teams, delivering high-quality customer service. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.

ACCOMPLISHMENTS District Manager of the Year - Customer District Manager of the Year - Partner

Armed Forces Network Board Member

Cal Poly Stampede Club Board of Director

SKILLS Planning and Prioritizing

Developer of Talent

Building Capability

Operational Excellence

Business Analysis

Problem Solving

Culture and Effective

Communication

Creates Customer Centric Culture

Collaboration

Powerful Coach

WORK HISTORY DISTRICT MANAGER 09/2004 to 06/2020

STARBUCKS COFFEE COMPANY Arroyo Grande, CA

Developed leaders who consistently inspired teams to create the Starbucks Experience for customers and partners across diverse portfolio of stores.

Change leader that drives results by assessing business, solving problems and coaching to build capabilities.

Built talent plans and pipeline, sees trends and puts plans in place to improve performance of portfolio.

Understands how to achieve top priorities and removes obstacles that are barriers to achieve the customer and partner experience. Supervised 13 locations to enforce high-quality standards of operation. STORE MANAGER 08/1999 to 09/2004

STARBUCKS COFFEE COMPANY Arroyo Grande, CA

Built store team's capability to create the Starbucks Experience for partners and customers to create meaningful plans to drive results. Hired and trained store and districts teams.

Coached partners in products, routines, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

REGIONAL OPERATIONS MANAGER 08/1982 to 08/1999

Hot Dog On A Stick Santa Maria, CA

Enhanced stores performance by implementing proven management processes to increase revenue.

Developed processes to save on costs and prevent losses. Suggested corrective services to handle customer concerns. Managed store and perform reviews of individual managers and employees.

Maintained cleanliness and organization of eatery, working closely with employees to systemize tasks to ensure quality assurance and food safety. EDUCATION Some College (No Degree)

Allan Hancock College, Santa Maria, CA

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