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Customer Service Operations Manager

Location:
Cape Town, Western Cape, South Africa
Salary:
25k plus
Posted:
July 07, 2023

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Resume:

CONFIDENTIAL PROFILE – OF – ELTON ANDERSON

PERSONAL DETAILS

SURNAME ANDERSON

NAME ELTON

ID 810**********

NATIONALITY SOUTH AFRICAN

GENDER MALE

DRIVERS LICENSE CODE 08

MARITAL STATUS NOT MARRIED

HOME LANGUAGE AFRIKAANS

OTER LANGUAGES ENGLISH, TSWANA, ZULU

CONTACT DETAILS 063-***-****

BASIC EDUCATION

HIGH SCHOOL HOERSKOOL MONUMENT

HIGHEST GRADE PASSED MATRIC

YEAR COMPLETED 1999

SUBJECTS AFRIKAANS

ENGLISH

TECHNICAL DRAWING

BUSINESS ECONONICS

WOODWORK

HIGHER EDUCATION

DAMLIN MANAGEMENT, SALES AND MARKETING 2001

COURSES ATTENDED

PSIRA ARMED RESPONSE

GRADE E CASH IN TRANSIT

GRADE D CPO CLOSE PROTECTION OFFICER (2016)

GRADE B FIRST RESPONDER LEVEL 2

GRADE A OPEN WOUND TREAMENT LEVEL 3

COMPITENT ON ALL4 UNIT SATNDARDS OF THE FIREARM ACT

REGISTERED SR NUMBER WITH VARUIOS LAW ENFORCEMENT AGENCIES, UNDERCOVER SPECAILIST

MIELE IN HOUSE GERMANY

CNC PROGRAMING (2005)

COMPUTER SKILLS

MS OUTLOOK

MS WORD

MS EXCEL

MS POWER POINT

AUTOCAD

SUMMARY OF CAREER HISTORY

POSITION COMPANY PERIOD OF EMPLOYMENT

HIGH RISK STRIKES FIDELITY CONTRACT WORK

OPERATIONS MANAGER INSIDE OUT SECURITY PTY LTD MARCH 2011 – DECEMBER 2019

INSTALATION MANAGER INSIDE OUT ALARMS JULY 2008 – JANUARY 2011

GENERAL MANAGER KBI-(KEITH BUCKLEY INTERIORS) APRIL 2004 – JUNE 2008

PRODUCTION MANAGER DEVIN CABNIT DOORS AUGUST 2003 – MARCH 2004

KITCHEN INSTALLER EXCLUSIVE KITCHENS FEBRUARY 2001 – JULY 2003

PREVIOUS EMPLOYER DYNAMIC GAURDING AND SECURITY (DGS)

JOB TITLE FIRST 3 MONTHS OPERATIONS MANAGER

NEXT 3 MONTHS NATIONAL OPERATIONS MANAGER

PERIOD FOLLOWING DIRECTOR AND 35% SHARE HOLDER

PERIOD APRIL 2020– OCTOBER 2022

DUTIES DIRECTOR

MANAGED STRIKES AND RIOTS FOR VARIUOS SECURITY COMPANIES UNDER THE DGS BANNER

MANAGED 215 GUARDS (STAFF MEMBERS)

DURING CONTRACT DURATION, PROVIDED COMPANY MANAGEMENT UPDATES FOR ALL RENEWALS INCLUDING RISK RENEWALS AND FORECAST FOR FUTURE COSTS AND RISK FACTORS

MANAGING AREMED ESCORTS NATIONALLY, DEPLOYMENT RISK ASSESSMENTS, INCIDENT REPORTS

PROCEDURE AND SYSTEM IMPLIMENTATION

KEY ACCOUNTS AND CLIENT RELATIONS

RESOLVE CUSTOMERS PROBLEMS TO THEIR SATISFACTION, WHICH RESULTED IN A LOYAL SUSTOMER BASE AND INCREASED COMPANY’S POSITIBE REPUTATION

SITE RISK ASSESMENTS AND POLICIES WITH SACTISFACTORY RESULTS

CPO CONTRACTS FOR IMVULA SECURITY AND THEIR HIGH-RISK ASSET BASE CLIENTELE, ENGEN ITHABALETHU, CORICRAFT, CLICKS SOUTH AFRICA, AND TOP HOTELS, FOODLOVERS, INTEGRISEC, ASHTON HUNTER, EBG AND LUFTHANSA AIRLINES TO NAME A FEW

ENSURED PLANS, EQUIPMENT, AND WEAPONS WERE MAINTAINED TO ENHANCE PROCEDURES FOR EMERGENCY RESPONSE

BALE DRILLS, CLOSE COMBAT, AND EXERCIES IN VARIOUS ENVIRONMENTAL CONDDITIONS

CROSS BORDER ARMED ESCORTING OF ASSET BASE CONTRACTS

DAILY PLANNING OF GUARDS, OF CONTROL ROOM AND MANAGER

6 MANAGERS UNDER MY LEADERSHIP

PROVIDED LEADERSHIP FOR COMPANY’S KEY PROJECTS AND ACHIEVED CLOSELY WORKING WITH NATIONAL COUNTER INTELIGENCE TEAMS AND MEMBERS OF THE HAWKS

CLIENT CONTRACTS AND LEGAL

HR MANAGEMENT OVER WATCH

ACTED AS TEAM LEADER FOR EMPLOYEES FOR THE OBJECTIVE OF PROMOTING CLOSE COOPERATION TO SHARE INFORMATION AND DEVELOP SATISFACTORY SOLUTIONS TO SUCCESSFULLY DELIVER VAROUS SERVICES WITHIN THE COMMUNITY AND SURROUNDING AREAS

RESPONSIBLE FOR MONITORING VARIOUS COMPANY DATABASES TO ENSURE ACCURACY OF INVENTORY

RESPONSIBLE FOR EXECUTING PLANS FOR COMMUNITY AND NAIONAL POLICE PROJECTS AND INVESTIGATIONS, AS A REGISTERED GOVERNMENT INFORMANT

FINANCIAL AND BUDGETING FORECASTS

MARKETING AND ONLINE PRESENCE

AS NEEDED, ARRANGED FOR AND OR CONDUCTED ONSITE TRAINING FOR EMPLOYEES AND CLIENTS

PROVIDED EXCEPTIONAL SERVICE TO NEW AND LONG-STANDING CUSTOMERS, RESOLVED THEIR CONCERNS AND DEVELOPED SATISFACTORY SOLUTIONS

STAFF RECRUITING AND LABOUR LAW ISSUES

KEPT UP TO DATE ON SYSTEMS CHANGES AND TECHNOLOGY,

KEEPING UP TO DATE ON CRIME TRENDS

SITE VISIT AND SITE TRAINNING ON MANAGEMENT LEVEL

SITE INDUCTION AND EFFECT5IVE ROLL OUT PROCEDURES

ORDERS AND SUPPLIERS LIASON

INVESTIGATED AND CONFIRMED CHANGES WERE MADE TO CUSTOMER ISSUES AND COMPLAINTS DURING INCIDENTS

ACHIEVED A HIGH LEVEL OF CUSTOMER SATISFACTION BY USING SOUND JUDGEMENT TO ISSUE CREDITS

REASON FOR LEAVING RESIGNED AND SOLD MY SHARES

CONTACT REFERACE ARMANT SCHOLZ 071-***-**** 021-***-****

PREVIOUS EMPLOYER FIDELITY

JOB TITLE HIGH RISK STRIKES

PERIOD CONTRACT WORK

DUTIES CLOSE PROTECTION DETAIL

MANAGED STRIKES FOR FIDELITY SECURITY LIKE NATIONL PETROL STRIKES, ABI STRIKES AND SABS STRIKES

MANAGING AREMED ESCORTS NATIONALLY, DEPLOYMENT RISK ASSESSMENTS, INCIDENT REPORTS

CLIENT LIAISON

MAINTAINING A GOOD CLIENT RELATIONSHIP

REASON FOR LEAVING CONTRACT WORK – DAVE TEMPLETON 071-***-****

PREVIOUS EMPLOYER INSIDEOUT SECURITY PTY LTD

JOB TITLE OPERATIONS MANAGER

PERIOD MARCH 2011 – DECEMBER 2019

DUTIES SYSTEMS USED – MS OFFICE, IN HOUSE SUPERVISION OF STAFF

350 STAFF MEMBERS

COMPLETED DAILY REPORTS OF INCIDENTS, SAFETY VIOLATIONS, PREPARE REQUIREMENTS FOR EQUIPMENT, PROPERTY DAMAGE AND OR THE UNAUTHORIZED PERSONS WITHIN AREA, AND ANY UNUSUAL EVENTS

INITIATED ANALYSIS OF INCIDENTS TO EFFECTIVELY REACH A SATISFACTORY CONCLUSION WITH A SATISFACTORY RESULT FOR ALL CONCERNED

PAID CLOSE ATTENTION TO CUSTOMERS CONCERNS AND ADDRESSED THEIR QUIRIES AND ACHIEVED AN EXEPTIONAL LEVEL OF CUSTOMER SERVICE

DURING CONTRACT DURATION, PROVIDED COMPANY MANAGEMENT UPDATES FOR ALL RENEWALS INCLUDING AT-RISK RENEWALS AND FORECAST FOR FUTURE COSTS AND RISK FACTORS

ENSURED PLANS, EQUIPMENT, AND WEAPONS WERE MAINTAINED TO ENHANCE PROCEDURES FOR EMERGENCY RESPONSE

ARRANGES FOR PROPER MANTENANCE OF STORE ITEMS, INVENTORY OF RIFLE AND HANDGUNS

ACTED AS TEAM LEADER FOR DAILY GUARDING AND RESPONSE ACTIVITIES WITH THEOBJECTIVE OF PROVIDING DAILY ASSISTANCE TO THE COMPANY’S CUSTOMER SERVICE DEPARTMENT

RESOLVE CUSTOMERS PROBLEMS TO THEIR SATISFACTION, WHICH RESULTED IN A LOYAL SUSTOMER BASE AND INCREASED COMPANY’S POSITIBE REPUTATION

CONDUCTED ALARM SYSTEMS DEMONSTRATORS FOR CUSTOMERS/CLIENTS TO ILLUSTRATE ALL FEATURES OF EACH SYSTEM

TRAINED STAFF AND UNITS TO RESPOND DURING LIVE FIRE BALE DRILLS, CLOSE COMBAT, AND EXERCIES IN VARIOUS ENVIRONMENTAL CONDDITIONS

PROVIDED LEADERSHIP FOR COMPANY’S KEY PROJECTS AND ACHIEVED CLOSELY WORKING WITH NATIONAL COUNTER INTELIGENCE TEAMS AND MEMBERS OF THE HAWKS

INCREASED EMPLOYEES’ ATTENDANCE RECORDS FROM PASSABLE TO EXCEPTIONAL BY EMPHASIZING PUNTUALITY AND BEING PREPARED TO START WORK ON ARRIVAL

ACTED AS TEAM LEADER FOR EMPLOYEES FOR THE OBJE TIVE OF PROMOTING CLOSE COOPERATION TO SHARE INFORMATION AND DEVELOP SATISFACTORY SOLUTIONS TO SUCCESSFULLY DELIVER VAROUS SERVICES WITHIN THE COMMUNITY AND SURROUNDING AREAS

RESPONSIBLE FOR MONITORING VARIOUS COMPANY DATABASES TO ENSURE ACCURACY OF INVENTORY

RESPONSIBLE FOR EXECUTING PLANS FOR COMMUNITY AND NAIONAL POLICE PROJECTS AND INVESTIGATIONS, AS A REGISTERED GOVERNMENT INFORMANT

AS NEEDED, ARRANGED FOR AND OR CONDUCTED ONSITE TRAINING FOR EMPLOYEES

PROVIDED EXCEPTIONAL SERVICE TO NEW AND LONG-STANDING CUSTOMERS, RESOLVED THEIR CONCERNS AND DEVELOPED SATISFACTORY SOLUTIONS

CREATED THE SCOPE AND REQUIREMENTS FOR COMPANY PROJECTS

INVETIGATED AND CONFIRMED CHANGES WERE MADE TO EFFECTIVELY CUSTOMER ISSUES AND COMPLAINTS DURING INCIDENTS

ACHIEVED A HIGH LEVEL OF CUSTOMER SATISFACTION BY USING SOUND JUDGEMENT TO ISSUE CREDITS

REASON FOR LEAVING COMPANY CLOSED DURING COVERT, OWNER PASSED AWAY

CONTACT REFERANCE URSULA MOLLER 084-***-**** DECEESED WIFE

PREVIOUS EMPLOYER INSIDEOUT ALARMS

JOB TITLE INSTALLATION MANAGER

PERIOD JULY 2008 – JANUARY 2011

DUTIES REPORT TO DIRECTOR

SYSTEMS USED: MS OFFICE AND IN-HOUSE

SUPERVISION OF STAFF: 6

JOB INDICATORS:

INSTALLED, TESTED, AND SERVICED ALL ALARM SYSTEMS TO GUARANTEE CORRECT FUNTIONING

RESPONSIBLE FOR MONITORING VARIOUS COPANY DATABASES TO ENSURE ACCURACY OF INVENTORY

ARRANGED FOR MAINTENANCE IMPROVEMENTS AND OR REPAIRS TO SYSTEMS TO COMPLY WITH CONTRACTUAL AGREEMENTS

CREATED AND IMPLEMENTED A PLAN TO IMPROVE COMPANY’S PRODUCTIVITY, WHICH WAS EFFECTIVE IN SAVINGS OF BUDGET FUNDS

SET SCHEDULES FOR WORK AND INSTALLATIONS IN ACCORDANCE WITH CONTRACT OBLIGATIONS

IMPROVED PROCESSES BY IMPLEMENTING RECOMMENDATIONS TO ELIMINATE ISSUES AND IMPROVE PRODUCTIVITY AND QUALITY OF PRODUCT

SUPERVISED INSPECTION AND GENERATED REPORTS FOR MANAGING AGENTS AND COMMERCIAL SECTORS

PROVIDED PRE-INSPECTIONS INCLUDING SITE MEASUREMENTS, SCHEDULED CONSTRUCTION, AND SUPERVISED SITE AND ALL EQUIPMENT

MONITORED CONTRACTOR TO MAKE SURE THAT QUALITY STANDARDS AND ALL REQUIREMENTS OF THE PLAN WERE STRICTLY ADHERED TO

RESPONSIBLE FOR RECRUITENT, HIRING, AND TRAINING OF EMPLOYEES FOR COMPANY PROJECTS, CUSTOMER RELATIONS AND CUSTOMER SERVICE

RESPONSIBLE FOR THE TRANSPORTATION AND DELIVERY OF MATERIALS, TOOLS, AND MACHINES TO THE INSTALLING SITES

DISCOVERED AND CORRETED ELECTRICAL AND MECHANICAL FAULTS FOR RESIDENTIAL, COMMERCIAL, AND INDUSTRIAL SITES

HANDLED ALL INCOMING INVENTORY

REASON FOR LEAVING RESIGNED FOR GROWTH WITHIN A COMPANY

CONTACT REFERANCE ADRIAN PERRY OWNER 082-***-****

PREVIOUS EMPLOYER KBI

JOB TITLE GENERAL MANAGER

PERIOD APRIL 2004 – JUNE 2008

DUTIES REPORT TO: REGIONAL MANAGER

SYSTEMS USED: MS OFFICE

SUPERVISION OF STAFF: 8

JOB INDICATORS

UTILIZED PERFORMANCE DATA TO ASSESS OPERATIONS AND MADE ADJUSTMENTS IN STAFFING TO INCREASE PRODUCTION TO MEET CURRENT DEMANDS FROM CLIENTS

PERFORMED STAFF EVALUATIONS

DESIGNED PERFORMANCE MONTH TO MONTH BUSINESS PLANS TO BE IMPLEMENTED TO SURPASS COMPANY’S LONG-TERM GOALS

MONITORED QUOTES PLANS FOR PRODUCTION AND MATERIALS PROGRAMS FOR ACCOUNTS PAYABLE AND ACCOUNTS RECEIVABLE, BANK RECONCILIATIONS AND DECREASE FINANCIAL DISCREPANCIES

DEVELOPED EFFECTIVVE BUINESS STATERGIES, SYSTEMS AND PROCEDURES TO INCREASW OPERATIONAL PERFORMANCE OF PRODUCTION STAFF AND MANAGEMENT

SUPERVISED THE IMPLEMENTATION OF BUSINESS INITIATIVE TO VENDORS TO INCREASE MARKETING ANDPURCHASING OF GOODS

COLLABORATED WITH VISUAL MERCHANDISING TEAM TO DECELOP AND IMPLEMENT PLANS TO IMPROVE PROFITABILITY

HIRED AND MENTORED MORE THAN 28 EMPLYEES AND IMPROVED PERSONAL CAPABILITIES IN SALES AND TARGET OBJETIVES

FORECASTED SAES CORRECTLY, ALLOVATED RESOURCES, AND MANAGED SCHEDULED LABOUR TO IMPROVE PRODUCTIVITY BY WORKING CLOSELY WITH THE TEAM AD KE ACCONTS

SET PERFORMANCE BENCHMARKS AND GOALS FOR CUSTOMERS SERVICE, COST CONTROL, AND MANAGED REVENUE AND PROFITS

REASON FOR LEAVING I RECEIVED A NEW OPPORTUNITY

PREVIOUS EMPLOYER DEVIN CABNIT DOORS

JOB TITLE SECTION SUPERVISOR

PERIOD FEBUARY 2000 – MARCH 2004

DUTIES REPORT TO: FACTORY MANGER

SYSTEMS USED: MS OFFICE

CNC PROGRAMMING ON VARIUOS MACHINES AND SOFTWARE

SUPERVISION OF STAFF: 10

JOB INDICATORS

EFFECTIVELY EXCECUTING DAILY PRODUCTION ORDERS

WORKING OUT AND OPTIMISWING CUTTING OF BOARDS WITH MINIMAL WASTAGE

PROGRAMING CNC MACHINERY AND SPECAIL ORDER

STRICK STOCK CONTROL IN MY DEPARTMENT ON ALL ELEMENTS OF PRODUCTION FROM START TO FINISH

PROVIDED ASSISCTANCE TO TEAMS IN ALL MANUFACTURING DEPARTMENTS.

OVERSAW SAFETY AND INVENTORY CON TROL AND IMPLIMEMNTING NEW PROCESSES FOR EFFECTIVE PRODUCTION LINE

COLLABORATED WITH DIFFERENT DEPARTMENTS TO INCREASE PRODUCTION AND QAULITY ON A DAILY BASIS

HANDELING INCOMING SHIPMENTS AND PRODUCTS TO BE DISPATCH

EXAMINE INCOMING STOCK TO MAKE SURE IT IS THE STOCK ORDER. AVOIDING EXCESS STOCK AND TIME WASTED IN THE EVENT THE WRONG ITEMS WERE RECEIVE

MAINTAINED STRICK COMPANY POLICY ON MY SUPERVISED AREAS AND FACILITY IN GENRAL

CONDUCTED TRAINING AND ADHEARING TO SAFETY PROTOCAL

ASSEMBLED AJUSTEDMACHINERY AND KEEPING THEM IN WORKING ORDER

REASON FOR LEAVING I RECEIVED A NEW OPPORTUNITY

CONTACTABLE REFERANCE

BRUCE PEARSON OWNER

BEVERLY GARDENER

011-***-****



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