KA Katherine Arreola

Chicago, IL ***** 224-***-**** adx5rg@r.postjobfree.com

PROFESSIONAL

SUMMARY

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

SKILLS Sales Representative of the

Month Award

Analytical Problem Solver

Overcoming Objections

Closing Sales

Product Knowledge

Issue Resolution

Sales and Marketing

Phone and Email Etiquette

Sales Expertise

Inbound Phone Calls

Inbound and Outbound Leads

Time Management

Customer Loyalty

Interpersonal Communication

Skills

WORK HISTORY INSIDE SALES SPECIALIST 09/2015 to CURRENT Atena Building Solutions Maywood, IL

Answered customers' questions regarding products, prices, and availability. Developed and deepened customer relationships to drive revenue growth. Used digital methods and traditional telephone approaches to generate sales leads.

Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.

Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Created and updated customer accounts with relevant information. Used CRM software to maintain detailed contact logs and account records. Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

LEAD CUSTOMER SERVICE REPRESENTATIVE 07/2004 to 11/2014 Midwest Folding Products Chicago, IL

Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Responded to customer calls and emails to answer questions about products and services.

Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member. Resolved concerns with products or services to help with retention and drive sales.

Trained new personnel regarding company operations, policies and services.

Cross-trained and provided backup support for organizational leadership. OFFICE ADMINISTRATOR 07/1994 to 08/2004

Aramark Chicago, IL

Tracked office supplies and restocked low items to keep team members on-task and productive.

Reconciled account files and produced monthly reports. Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Managed and properly accounted for petty cash issued to facilitate general office activities.

Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Edited documents to improve accuracy of language, flow, and readability. EDUCATION General Studies 06/1975

Lake Forest High School, Lake Forest, IL

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