Dedicated customer service representative with over five years of quality customer service in combined fields of non-profit and private sector. Motivated to maintain customer satisfaction and contribute to company success. Reliable,driven, and team- oriented with strong time management and prioritization abilities. STOCK ASSOCIATE — Harris Teeter

Greensboro, NC, October 2022 - Present

DOG DAYCARE ATTENDANT — Mutt Hutt

manhattan, NY, March 2021 - August 2022

CUSTOMER SERVICE SPECIALIST — FedEx

New York, NY, July 2020 - May 2020

DISPATCHER — GCS

Long Island City, NY, June 2018 - May 2019

RA MON MERCADO

Stock Associate

Phone 917-***-****

Email adx5ql@r.postjobfree.com

Address Greensboro, NC 27409

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• Sorted pallets and containers and transported items to sales floor for stocking.

• Scanned carton labels and shelf stickers to reconcile items on hand with inventory records.

• Checked shelf labels for each item for pricing accuracy.

• Matched part numbers to inventory locations and transported products to correct warehouse locations. Ensured dogs' physical safety at all times and made sure that they do not endanger any other animal or human in the vicinity

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• Picked up dogs from their homes and took them for engaged and attentive walks

• Followed and special instructions that dog owners provided

• Ensured that any waste on the road or sidewalk was cleaned immediately

• Provided dogs with food and water by following a schedule provided by dog owners

• Loading and unloading a truck with over 500 packages

• Maintaining the Manifest for the route and delivering packages in a timely organize service

• Picking up any packages for returns

• Customer service; answering any questions

• Coordinate daily operations of drivers, ensuring timely completion of assigned workload

• Complete computerized data-entry and necessary paperwork CAREER OBJECTIVE

EXPERIENCE

SUPERVISOR — Gamestop Atlantic Terminal

Brooklyn, NY, September 2017 - June 2018

LABORER — Accurate Spatiality Metal Fabricators

Middle Village, NY, March 2016 - February 2017

SUPERVISOR — True Blue Security

Long Island City, NY, September 2015 - March 2016

SALES REPRESENTATIVE — Just Energy

Kew Gardens, NY, October 2015 - January 2016

HIGH SCHOOL DIPLOMA IN INFORMATION TECHNOLOGY

Long Island City, NY, Jun 2012

• Communicate with others while adhering to company policies and confidentiality standards

• Reschedule vehicles due to disruptions in service as appropriate

• Met sales quotas consistently within given deadlines

• Shared product knowledge with customers and made personal recommendations

• Received and processed cash and credit payments for in-store purchases

• Demonstrated that all customers come first by serving them with a sense of urgency and friendly demeanor

• Cross-trained and provided back-up for other employees as needed

• Supervised Game Advisors and Senior Game Advisors in the absence of a store leader

• Provided big corporations and private businesses in large buildings with damper or smoke ventilator

• Installed internal and external wiring, ventilator test and retesting for proper use in a timely fashion

• Packed, loaded, and unloaded materials from trucks with damper

• Multi-tasked using power tools for construction and metal welding

• Updated training procedures for all newly hired personnel Mitigated company risks and liability issues through razor-sharp tracking and reporting of a client events/emergency management and operational issues

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Ensured desired security logistics objectives, priorities, and schedules were met and communicated to management to ensure a cost effective operation

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Recorded all pertinent information on reports of daily operations and other significant events critical to promotion status or career development

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• Conducted foot patrols or fulfill standing post responsibilities to ensure event safety

• Communicated to New Yorkers about energy efficient service and registered them into the program

• Maintained sales goal of over 5 new clients on a weekly basis

• Collected contact information for clients and provided overview of highlights of the program

• Provided overview of electric, gas bill and informed customers about benefits of enrolling in energy saving program EDUCATION

COMPLETED COURSEWORK TOWARDS BRICKLAYING, TRADE MASON TECHNOLOGY Reading, PA,

COMPLETED COURSEWORK TOWARDS 10 HOUR OSHA SAFETY, CONSTRUCTION References available upon request

• Ability to lift, pull and push over 125 pounds Microsoft Word, Excel, Adobe and Internet Navigation

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• Ability to stand or sit for long periods of time SKILLS

REFERENCES

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