BRANDY RUSSELL

St Poughkeepsie Ny

adx5qi@r.postjobfree.com / 845-***-****

SUMMARY

I have been in customer service for 25 years. I enjoy the whole aspect from fellow employees to the customers. I've been an associate, supervisor and an assistant manager. Now as a store manager I am looking for a career with a company that I can continue to grow and learn with.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

SKILLS

Bank and Safe Deposits

Operational Budgeting

Order Management

Leading Staff Meetings

Inventory Management

Accurate Cash Handling

Shift Scheduling

Retail Merchandise Quality Standards

Supply Ordering

Advertising and Marketing

Promotional Planning

Product and Service Sales

Operations Management

Program Implementation

Store Operations Oversight

Strategic Thinker

Staff Training and Development

Retail Inventory Management

Report Generation

Training and Mentoring

Store Merchandising

Store Opening and Closing

Team Building and Leadership

Replenishment and Recovery

Staff Supervision

Customer Service Management

Team-Oriented

Outstanding Communication Skills

Payroll Management

Revenue Generation

MS Office Proficient

Vendor Management

Talent Recruitment

Customer Service

Recruiting and Hiring

EXPERIENCE

Store Manager / Dunkin' Donuts - Newburgh, NY 02/2020 - Current Supervising store operations -managing 10 to 20 employees - accepting deliveries - monitoring coolers/freezers - customer service - tracking employee progress/regression - unloading deliveries - responsible for employee discipline

Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Managed inventory tracking and physical inventory counts to minimize loss. Completed thorough opening, closing and shift change functions to maintain operational standards each day. BR

Monitored employee performance and identified performance gaps for corrective action. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Oversaw inventory management through cycle counts, audits and shrinkage control. Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent. Established store tactics and strategies to achieve operational performance and sales goals. Evaluated store performance and incorporated feedback to implement improvement plans. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Answered product questions with up-to-date knowledge of sales and promotions. Preserved product quality by maintaining stockrooms and disposing of damaged items. Overnight Manager / Hannaford - Wappingers Falls, NY 06/2020 - 02/2021 Maintained safe work and collaboration spaces for night employees. Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.

Hired team members and trained in collaborative team environment. Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives. Communicated with management via email or phone message to report issues needing attention. Oversaw night audit function and preparation of daily financial reports. Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction. Stocked shelves

Secured building and walked grounds, fostering health and safety of employees and guests. Store Manager / Nexxt Enterprises LLC - Modena, NY 06/2019 - 10/2022 Ordering supplies - preparing food - monitoring coolers/refrigerators/freezers - shift assignments - Serv safe certifications - register computation - hourly sanitizing - tracking employee progress/regression - responsible for employee discipline-banking- inventory- hiring/separating employment Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Managed inventory tracking and physical inventory counts to minimize loss. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Oversaw inventory management through cycle counts, audits and shrinkage control. Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent. Overnight Produce / TOPS MarketLLC - Poughkeepsie, NY 05/2018 - 08/2019 Removed product from boxes and placed on shelves according to merchandising guidelines. Followed instructions to properly arrange merchandise items. Stocked pallets throughout shift to keep warehouse clean, maintained and organized. Used proper case cutting techniques to cut and sort stock loads. Assessed floor displays to restock merchandise.

Checked shelves in department to determine replenishment needs. Observed strict safety measures while stocking shelves to prevent falls and mishaps. Reset merchandise throughout assigned section to give shelves and racks professional appeal. Removed expired and overripe items to provide freshest options and eliminate health risks. Assisted customers with product, promotion and policy information. Gathered assigned merchandise and transported to store floor locations using hand trucks. Pulled items from stock using lift equipment and added to shelves or bins. Identified and quickly handled spill clean-up.

Updated pricing and sales signs to promote merchandise. Prepared products by adding tags and readying pallets for restocking. Checked delivered merchandise and order information to verify shipment accuracy. Stocked shelves, racks and bins with new or transferred merchandise. Kept work areas clean, neat and organized for optimal productivity and worker safety. Packed and unpacked items, checking breakables before stocking on shelves. Demonstrated great teamwork skills with staff members involved in production and transport. Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors. Operated forklift and pallet jack to transport heavy loads. Assistant Manager / Pilot Travel Centers - Newburgh, NY 04/2016 - 06/2019 Closing all registers -nightly deposits -running NYS Lotto machine -closing NYS Lotto machine -counting/rotating tobacco products -supervising 15 to 25 employees -assigning employee tasks -stocking merchandise -checking in/unloading deliveries -submitting payroll -data entry -nightly cleaning of the building -tracking the daily/weekly newspapers -responsible for shutting down all computers/registers -setting all alarms -register computation

-refunds -customer service

Delegated daily tasks to team members to optimize group productivity. Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Enforced company policies and procedures to strengthen operational standards across departments. Collaborated with store manager to develop strategies for achieving sales and profit goals. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Directed and led employees, supervising activities to drive productivity and efficiency. Coached team members and delivered constructive feedback to promote better productivity and build confidence. Completed inventory audits to identify losses and project demand. Delegated tasks to team members based upon skill level and to achieve organizational goals. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Shift Leader / Dunkin' Donuts - Newburgh, Ny 05/2014 - 05/2016 Running store operations -supervising 10 to 20 employees -register computation -maintaining coolers -hourly temperatures on cooked foods -ordering food/supplies -accepting mail/UPS/merchandise deliveries -faxing

-answering phones -customer service-performing nightly closing -entering all daily paperwork -random spot checks on employees daily progress in their department Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Supervised and led employees to maintain productivity and customer service levels. Handled escalated customer concerns and emergencies in absence of manager or supervisor. Delegated tasks to employees and monitored activities and task completion. Checked orders for quality and completeness.

Educated customers about offerings, promotions and pricing to boost sales. Coached team members to increase productivity and reduce workplace accidents. Mentored and coached staff by giving employees suggestions and feedback to improve job performance. Complied with company safety procedures, policies and regulations to promote safe working environment. Upheld company standards and compliance requirements for operations. Positioned skilled staff in key areas throughout shift to optimize department productivity. Managed daily workflow and scheduled staff for adequate coverage. Shift Leader / Dunkin Donuts - Lagrange, NY 03/2013 - 05/2014 Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Supervised and led employees to maintain productivity and customer service levels. Handled escalated customer concerns and emergencies in absence of manager or supervisor. Delegated tasks to employees and monitored activities and task completion. Checked orders for quality and completeness.

Educated customers about offerings, promotions and pricing to boost sales. Coached team members to increase productivity and reduce workplace accidents. Mentored and coached staff by giving employees suggestions and feedback to improve job performance. Complied with company safety procedures, policies and regulations to promote safe working environment. Upheld company standards and compliance requirements for operations. Positioned skilled staff in key areas throughout shift to optimize department productivity. Managed daily workflow and scheduled staff for adequate coverage. Coordinated shift workers for inventory receiving, auditing and restocking. EDUCATION AND TRAINING

Real Estate Salesperson Certified : Real Estate 06/2020 Cape School Online

Every 2 years as a real estate salesperson you are required to take a recertification course. Real Estate Salesperson : Real Estate 12/2016

Dutchess Community College - Poughkeepsie, NY

Real Estate License, First courses towards my license High School Diploma 12/1998

Dover Jr/Sr High School - Dover Plains, Ny

Certification : Cosmetology 06/1998

Dutchess County BOCES - Poughkeepsie, NY

Contact this candidate