Customer Service General Manager
Resume:
Rick Carter
General Manager
Heath, TX *****
adx5q2@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
General Manager
BUSH'S CHICKEN - Forney, TX
January 2018 to December 2021
Complete running of the store.
Manager
Crocs - Terrell, TX
September 2018 to February 2019
Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. ... Protects employees and customers by providing a safe and clean store environment. General Store Manager
Russell Stover Chocolates LLC - Terrell, TX
September 2015 to March 2017
Responsible for complete operation of the store plus: recruiting, training, supervising and appraising staff managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximizing profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation preparing promotional materials and displays
liaising with head office
General Manager/ Training Manager / Area Coach
Yum Brands Inc - Dallas, TX
April 1989 to September 2015
Responsible for the complete operation of the store. Training manager for 12 years. Pizza Hut RGM and KFC RGM.
• Recruited, interviewed, and hired all team members. Maintain appropriate staffing.
• Ensure that all team members were properly trained and in complete KFC uniform every shift.
• Administered all paperwork as required. Analyzed profit and loss statements. Meet all established sales plan for the store, maintained and recorded inventories accurately. Prepared weekly schedules for management and staff. Managed, trained and developed the entire staff, wrote performance counseling and discipline reviews as needed.
• Maintained all company operations standards and compliance. Submitted all invoices in a timely manner, as well as used all practiced banking procedures.
• Responsible for any other duties as assigned by Area Manager Education
BS in Psychology
Stephen F Austin University
Skills
• General Management (10+ years)
• Inventory Management (10+ years)
• Operations
• Scheduling (10+ years)
• Team Building (10+ years)
• Microsoft Word
• Word
• Training
• Inventory Management
• Retail Management
• Merchandising
• Customer Service
• Cash Handling (10+ years)
• Management
• Microsoft Excel
• Retail Management
• Inventory
• retail sales
• Restaurant Management (10+ years)
• Profit & Loss
• Food Safety
• Recruiting
• Store Management Experience
• Payroll (10+ years)
• Supervising Experience
• Catering
• POS
• Kitchen Management Experience
• Labor Cost Analysis
• Time management
• Restaurant experience
Certifications and Licenses
ServSafe
April 2025
Assessments
Supervisory Skills: Directing Others — Proficient
August 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Proficient
Restaurant Manager — Highly Proficient
October 2019
Managing restaurant staff and meeting customer expectations. Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Proficient March 2019
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Supervisory Skills: Directing Others — Proficient
March 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Proficient
Food Safety — Proficient
August 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Conscientiousness — Expert
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Cognitive Ability — Highly Proficient
November 2019
Combining pieces of information to form general rules or conclusions. Full results: Highly Proficient
Supervisory Skills: Directing Others — Proficient
October 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient
Restaurant manager — Proficient
April 2021
Managing restaurant staff and meeting customer expectations Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Planning & execution — Proficient March 2019
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Workplace safety — Expert
January 2020
Using safe practices at work
Full results: Expert
Restaurant manager — Proficient
April 2021
Managing restaurant staff and meeting customer expectations Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Highly Proficient
March 2022
Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Excellent Customer Service
• Excellent Communications skills, verbal, written and listening
• Experience in team leadership and business needs
• Heavy training experience
• Have Great problem solving abilities
• Practice safe work habits at all times
• Ability to understand policies and procedures
• Computer Skills
Contact this candidate