Shanice Alston

Philadelphia, PA *****

267-***-****

adx5q1@r.postjobfree.com Skills:

● Skilled at organizing complex projects and paying attention to detail

● Self-motivated and assertive

● Quickly learns procedures and processes

● Reputation for being a clear communicator

Experience

● Laz parking Philadelphia, PA

Booth Attendant 02/08 to Present

● Responsible for processing validations, vouchers, discounts

● Responsible for processing patient visitor and employee parking tickets.

● Providing great customer service to every person who comes into our parking facility by being attentive and patient.

● Managing a cash till throughout the day which I would monitor in order to recount and document transactions before the close of my shift.

● Maintain a clean and orderly work area while monitoring card dispenser, tickets reader and other machines around me to make sure they are functioning properly. ( Ex: Refilling ticket machine, switching gate arms, rebooting ticket reader when necessary)

● Giant Martins Philadelphia, PA

Bakery Associate 06/2022 to 01/2023

● Responsible for baking, packaging and labeling baked goods and pastries

● Maintaining a clean organized easily accessible storage area and work area

● Cycling out damaged or outdated goods

● Cake decoration

● Taking cake orders both in person and over the phone

● StandUp Wireless Philadelphia, PA

Outside Sales Representative 8/2021 to 1/2022

● Answered and directed customers' issues with efficiency, knowledge and professionalism.

● Assisted customers in ordering new service and adding or removing services to their orders.

● Resolved problems with orders that were improperly placed or were in fallout due to processing errors, and performed follow up tasks to ensure that the problems were resolved.

● Lowe's Philadelphia, PA

Cashier/Customer Service 03/2020 to 08/2021

● Assisted customers in finding or ordering merchandise

● Consistently maintained an accurate cash drawer.

● Stocked shelves and displays.

● Handled guest complaints and concerns.

● Saxby's Coffee West Chester, PA

Hostess 08/2019 to 02/2020

● Greeted customers in a friendly manner and made sure their order was filled accurately and in a timely manner.

● Wiped off tables, swept floors and replenished condiments and other supplies

● McDonald's Philadelphia, PA

Crew Member 01/2017 to 08/2019

● Prepared delicious and attractive fast food items and cooked limited fast food items using grills and fryers

● Multi-task up to 10 orders and served customers in a timely manner.

● Served thousands of customers with exceptional customer service.

● Proficient in the use of fryers and grills

Education:

Paul Robeson Highschool for Human Services Philadelphia PA Graduated 2019

West Chester University August 2018- January 2020

Drexel Manufacturing Career Accelerator Program Certificate May 2022 Certifications :

Osha-10 and Lean Six Sigma Yellow Belt

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