Lekyna Taylor

Adamsville, AL *****

adx5nz@r.postjobfree.com

+1-407-***-****

I am seeking an entry- level opportunity in the culinary and customer services industry, to eventually move into a leadership position where I can utilize my culinary and customer services, business administration skills. I am adept in problem solving, planning, and organization, oral and written communication.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Data Entry Technician

Walgreens - Orlando, FL

October 2022 to January 2023

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

• Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

Cook 3

Loews Hotels & Co - Orlando, FL

July 2022 to October 2022

• Set prep station

• Operated flat-top fryer

• Fulfilled orders in a timely manner

• Ensured proper food handling standards

• Basic kitchen serving duties

• Ensured proper food handling standards

Security Guard

security engineers - Birmingham, AL

April 2021 to September 2022

Secure, observe, and report all events and buildings Customer Service Representative

Alorica/Express Scripts - Remote

December 2021 to July 2022

Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Customer Service Representative

TeleTech

November 2020 to December 2021

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. Customer Service Representative

Sitel - Remote

August 2020 to October 2020

Clerk/Cashier

CVS Pharmacy - Hoover, AL

June 2013 to December 2019

Greet customer and assist with location of items

Accurately and efficiently process payment for customer purchases Performed weekly restock of merchandise

Regularly check for out of date consumables

Organize merchandise and maintain sanitation of store daily Assist management with any and all tasks given

Sales Associate

Bath and Body Works - Hoover, AL

2008 to 2019

Communicated all product promotions to clients as they entered the store Ensured all customers were provided exceptional customer service at all times Assisted with purchase of items

Performed weekly restock of merchandise

Certification/Skills

Detail Oriented, Team Player

Go above and beyond to achieve goals.

Computer: Microsoft Word, Excel, PowerPoint, and Outlook Education

Diploma in program for my Medical Billing and Coding Fortis Institute

January 2015 to February 2016

Associate in Science in Le Cordon Bleu Culinary Arts Le Cordon Bleu College of Culinary Arts - Orlando, FL January 2014 to August 2014

Associate of Science in Business Management

Anthem College Online - Phoenix, AZ

April 2011 to September 2013

High school diploma or GED

Skills

• Culinary Experience

• Catering

• Cooking

• Serving Experience

• Kitchen Experience

• Restaurant Experience

• Microsoft Excel

• Microsoft Powerpoint

• Customer service

• Medical billing

• Computer skills

• Food Handling

• Food Preparation

• Kitchen Management Experience

• Banquet Experience

• Host/Hostess

• Food Production

• Food Safety

• Menu Planning

• Meal Preparation

• Medical Office Experience

Certifications and Licenses

Food Handler Certification

Assessments

Customer service — Highly Proficient

May 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Call center customer service — Familiar

March 2021

Applying customer service skills in a call center setting. Full results: Familiar

Customer focus & orientation — Proficient

April 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Highly Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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