Deborah Whalen

Grand Blanc, Michigan *****

adx5ns@r.postjobfree.com 313-***-****

Education

Baker College Allen Park, MI

Bachelor of Science in Health Administration December 2013

Associate of Science in Health Information Technology June 2011

Davenport University Grand Rapids, MI

Associate of Science in Accounting June 1990

Relevant Experience

ATA National Title Group (Attorney Title Agency, LLC) Clarkston, MI

Escrow Assistant/Processor Sept. 2020 to Nov. 2022

Ordered payoff letters, Homeowners/condominium status letter for closing.

Called on/emailed/BSA system for water status with cities.

Used BSA or OCH (Oakland County Hotline) for tax searches.

Made sure title commitment was cleared before sent to processor or set to closing.

Verified EMD (earnest money deposits from agents).

Completed from start to finish all FSBO (For Sale By Owner) transactions. Handled all their questions, needs.

Helped with the front desk duties: answering phone calls, helping incoming customers, cleaning rooms, printing documents and other needed operations.

DeRosa Plastic Surgery West Bloomfield, MI

Patient Access Representative February 2018 – Sept. 2020

•Registered patients by verifying demographic and insurance information, assembling

registration paperwork, placing identification bands, obtaining necessary consent for privacy laws, and scheduling patient appointments.

•Practiced customer service skills both in person and over the phone, striving to provide excellent patient care.

•Gained knowledge of a variety of systems to support clinic operations.

•Managed inventory by ordering office supplies and products.

•Scanned, processed, and collected patient private documentation while maintaining strict confidentiality to remain compliant with HIPAA regulations.

Oakland Regional Hospital Southfield, MI

Patient Services Representative Oct 2016-Feb 2018

•Managed health care professionals’ daily schedules and scheduled patient appointments.

•Practiced empathy and understanding in order to provide stellar patient care and support to patients managing a variety of illnesses and symptoms.

•Recognized by management for providing exceptional customer service.

•Registered patients and aided with insurance verifications

Experiences continued

Advantage Health Centers Detroit, MI

Patient Services Representative Jan 2012-Feb 2014

•Verified demographic and insurance information to register patients in computer system.

•Scheduled and confirmed patient appointments with patients and healthcare professionals.

•Processed patient responsibility estimate determined by insurance at pre-registration.

Minnesota Title Agency Livonia, MI

Supervisor Jan 1996-June 2007

•Maintained compliance with company policies, objectives and communication goals.

•Monitored employee performance and conducted retraining to correct problems and optimize productivity.

•Produced disclosures and disbursements for closings.

•Determined realistic closing dates and scheduled proceedings.

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