Account Representative Program Director

Suzanne Borzio

Work Experience

Account Representative

PORTFOLIO RECOVERY ASSOC - Burlington, NC

January 2021 to June 2023

Handle large volume of incoming and outgoing calls via computer software system regarding payments of consumer debt already in collections while following all compliance rules. Administrative Contract Employee

Special Gas Services, Inc - Remote

November 2018 to January 2021

Assist CEO with administrative services remotely, such as: Constructing and organizing materials for students attending seminars and classes, travel and hotel reservations for students.

Assistant Program Director

Never Stop Learning - Sarasota, FL

September 2015 to October 2018

Work with clients age 22 and beyond who have learning disorders, intellectual disabilities or on the autism spectrum by developing an individualized program that will enable the client to reach realistic goals. We encourage learning and friendships; therefore, socialization is a prime goal of our program Administrative Assistant

Premium Air Solutions - Sarasota,

FL March 2014 to August 2015

Provide assistance to the office manager as requested. Answering phones, scheduling, dispatching technicians to calls.

Economic Self Sufficiency Specialist I

STATE OF FLORIDA DCF - Sarasota, FL

June 2011 to January 2014

Determine eligibility for benefits such as Food Assistance, Medicaid, and TANF.by accessing information from several secure websites, interviewing clients, verifying income, assets, citizenship and residency requirements adhering to policy. Education

Bachelors Degree in Behavioral Science

Wlimington University - Wilmington, DE

2010 to 2012

Associates Degree in Addiction Counseling

Camden County College - Blackwood, NJ

January 2008 to January 2010

Associates Degree in Human Services

Camden County College - Blackwood, NJ

January 2008 to January 2010

Skills

• Rehab

• Substance Abuse

• Social Work

• Behavioral Health

• Counseling

• Case Management

• Mental Health

• Time Management (10+ years)

• Microsoft Office (10+ years)

• Administrative Assistant (10+ years)

• Accounts Payable (10+ years)

• Property Management (2 years)

• Autism Experience

• Crisis Intervention

• Behavioral Therapy

• Group Therapy

• Intake Experience

• Medication Administration

• Crisis Management

• Cognitive Behavioral Therapy

• Personal Assistant Experience

• Data Entry (10+ years)

• Applied Behavior Analysis

• Motivational Interviewing

• Cash Handling

• Customer Service

• Phone Etiquette

• Typing

• Microsoft Outlook

• Special Needs

• Basic math

• Program Development

• Behavior Management

• Mental Health Counseling

• Documentation review

• Addiction counseling

• Developmental disabilities experience

• Microsoft Word

• Communication skills

• 10 key typing

• Office experience

Assessments

Data Entry — Highly Proficient

Customer Focus & Orientation — Highly Proficient

Cashier skills — Proficient

Data entry: Attention to detail — Highly Proficient Attention to detail — Highly Proficient

Veterinary receptionist skills — Proficient

Logic & critical thinking — Proficient

Customer service fit — Proficient

Customer focus & orientation — Proficient

Customer service — Expert

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