SHANNON D. CLACK

**** ******* *****, ************, ** 37129 · 615-***-****

www.linkedin.com/in/shannon-clack-0661535b

adx5nd@r.postjobfree.com

Highly energetic, consistently driven to exceed revenue and sales goals. Exceptional interpersonal communication and leadership skills. Goal-driven sales and management professional who diligently follows up and handles tasks with accuracy and efficiency. Proven track record of achieving results above expectation. Motivated to achieve company goals while working with a top-notch team.

EXPERIENCE

AUGUST 2009 - PRESENT

SENIOR EXECUTIVE ACCOUNT MANAGER/FURNITURE PROJECT MANAGER A-Z Office Resource, Inc

Resolve customer complaints regarding sales and service.

Determine price schedules and discount rates.

Prepare budgets and approved budget expenditures for accounts.

Prepare and priced out government/federal bids.

Match current clients and new prospects with programs suitable for their

company's needs.

Train new/incoming associates

Maintain relationships with current customers to secure and penetrate business.

Coordinate company-wide events

Maintain customer base, pipeline and leads through SalesForce and Acsellerate

Work with Marketing Department to constantly develop new ways to reinvent

our company.

Help maintain company sales goals, revenues and margins

Manage a $2.9M customer sales base

Assists Accounting Dept with invoicing and company expense reports

Assist Regional Sales Manager in day to day activities

Provide administrative support to sales team (order/data entry)

Cross-trained in purchasing

Provide guidance, support from beginning to completion of client furniture projects

JULY 2008 – AUGUST 2009

CUSTOMER SERVICE MANAGER, A-Z Office Resource, Inc

Conferred with customers by telephone or in person to provide information about

products or services, take or enter orders, cancel accounts, or obtain details of

complaints.

Handled collections and payment arrangements.

Contacted customers to respond to inquiries or to notify them of order status.

Resolved customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Solicited sales of new or additional services or products.

Helped maintain online ordering site.

Provided assistance to Sales Reps and Management (order/data entry)

MAY 2004 – JUNE 2008

CUSTOMER SERVICE MANAGER, resiliant furniture, Inc

Directed and coordinated operational, management, and supportive services of

the customer service department.

Resolved escalated customer complaints.

Hired and trained employees, and evaluated their performance.

Supervised all inbound and outbound calls, inventory accuracy and data entry.

Maintained accounts payables, receivables and payroll.

Efficiently maintained and managed everyday office operations.

SEPTEMBER 2001 – MARCH 2004

TELLER LEVEL III/ASSISTANT OPERATIONS MANAGER, First Tennessee Bank

Processed daily customer transactions.

Maintained collections on charged off accounts and past due loans.

Increases branch sales revenue by 15% annually.

Implemented training for other tellers to help them increase their sales revenue

margins.

Ranked in Top 10% in the state for Commissioned Referrals in 2003 & 2004

EDUCATION

BACHELOR OF SCIENCE/BUSINESS, mtsu

Currently working towards a Business Degree with a concentration in Marketing

MAY 2000

ASSOCIATES OF SCIENCE/BUSINESS ADMINISTATION, Walters state community college

SKILLS

Excellent Communication Skills

Management, Sales & Customer Service Experience

Efficient in overall office management

Proficient in all MS Office Programs

ACTIVITIES

Currently hold memberships in several local Chamber of Commerce organizations, active in community organizations (Patterson Community Center, Boys and Girls Club)

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