Customer Service Representative

Jordan Houston, TX ***** Williams 832-***-**** *****************@*****.***

Objective

A highly organized and hard-working individual looking for a responsible position to gain practical experience.

Experience

PACKAGE HANDLER AMAZON OCT 2020 – TO PRESENT

• Manually move material in packages from one place to another. Whether it be from the truck to the end client, from one truck to another, or from one side of the business to another.

• Work with material moving machine operators and material recording workers to handle items and keep a record of items.

• Communicate with co-workers and clients to ensure the safe and on-time delivery of goods. Companies want packages to be delivered on time and without damage.

• Handle physically demanding movements like pushing, pulling, bending down and lifting of packages.

PARTY HOST URBAN AIR ADVENTURES OCT 2019 – SEPT 2020

• Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals

• Sold and served refreshments to guest

• Recorded details of attendance, sales, receipts, reservations, or repair activities

• Monitored activities to ensure adherence to rules and safety procedures

• Maintained a safe play environment

• Provided information about facilities, entertainment options, and rules and regulations.

• Maintained inventories of equipment, stored and retrieved items, and assembled and disassembled as necessary

ACS CUSTOMER SERVICE REPRESENTATIVE OCT 2018 – OCT 2019

• Took customer calls and provided accurate, satisfactory answers to their queries and concerns

• Guided callers through troubleshooting, navigating the company site or using products or services

• Reviewed customer or client accounts to provide updates and information about billing, shipping, warranties, and other account items.

• Collaborated with other call center professionals to improve customer service

• De-escalated situation involving dissatisfied customers, offering patient assistance and support 2

EDUCATION

HIGH SCHOOL DIPLOMA MAY 2020 WESTBURY HIGH SCOOL

• Basic studies

Skills & Abilities

• Active listening

• Great communication

• Proficient computer skills

• Management

• Problem-solving

• Time management

• Team player

• Professional interpersonal skills

Contact this candidate